1. Labor Relations, part 2 OS352 HRM Fisher Nov. 20, 2003

2. 2 Agenda Return/discuss Exercise 3 In-class writing Bargaining and contract administration processes Current issues with unions Explore the AFL-CIO website

3. 3 Exercise 3 Average score = 17 How to deal with in-process applications Potential rating errors – Halo, horns, some gender bias – Data provide us with a clue, but can ’ t make definitive statements Relationship between skills and performance – Systematic issues?

4. 4 In-class writing Imagine your co-workers are trying to organize a union. What would you do? Would you support it? Why or why not?

5. 5 Collective Bargaining Union negotiates on behalf of members Contracts typically include provisions on – Pay – Benefits – Work rules – Grievance resolutions More difficult to reach agreement on first contract – Can also be difficult in times of changing economic conditions

6. 6 Bargaining Process Must bargain “ in good faith ” Can have an impasse – Deadlock in negotiations – Then move on to conflict resolution (method depends on the contract) – For example, in MLB, owners can implement contract changes if an impasse has been declared

7. 7 Conflict Resolution Mediation Arbitration May have work stoppages if contract is not resolved – Slowdowns, strikes are employee driven – Lockouts are employer driven – Regulations about replacement workers

8. 8 Grievances Charge that contract has been violated – Discipline – Discharge Typical process is escalating – Contact union steward – Discuss problem with supervisor – Discuss problem with HR – Involve management and union executives – Arbitration hearing

9. 9 A different kind of union- management relationship Saturn ’ s collaborative relationship – Increased quality – Productivity – Employee and customer satisfaction – Returned to standard contract in 1999 Similar strategy used at NUMMI (joint venture between GM and Toyota)

10. 10 AFL-CIO website What themes are portrayed? What are their current hot topics? Who are the intended users of the site? Working America – “ Voice for nonunion workers ” (www.aflcio.org) – Community based organization, not employment based – Addresses issues such as jobs, health care, education

11. 11 Conclusion Unions have good points and bad points – Protection of workers, job security, health and retirement benefits – “ Old school ” approaches can cause challenges for organizations Fact that many people still desire unionization of some form reinforces idea that management does not always treat employees fairly

12. 12 For next class Topic: International HRM – Read chapter 15 – Bring scavenger hunt article on U.S. citizens working overseas How does working in a multinational environment affect – Selection – Training – Other HR systems?