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Nicole Hori, Holly Mead, Kate Walsh, Sarah Zwicker
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Mission Statement The Institute for Healthcare Improvement (IHI) is a not-for-profit organization driving the improvement of health by advancing the quality and value of health care
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History of Organization Harvard Community Health Plan 1988 IHI 1991 National Forum-1989 Breakthrough Series Collaborative-1995 IMPACT-2002 Launch QualityHealthCare.org with BMJ-2002
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Annual National Forum Over 100 workshops and presentations Mini plenary and breakout sessions 3700 attendees last year 60% new to IHI
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Breakthrough Series Collaborative learning Faculty PDSA Cycle
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Repeated Use of PDSA Cycle DATA PD SA PD SA PD SA PD SA Hunches Theories Ideas Changes that result in improvement Plan Do Study Act
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Broader scope than Breakthrough 102 members International Five critical domains IMPACT
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QualityHealthcare.org Integrate with www.ihi.org www.ihi.org Free information Information synthesis 14,000 users
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Organizational Structure C-Corp C-level officers Board of Directors Open walls Faculty
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Financials Revenue projections Margin Mix Fundraising Comparison with other non-profits
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Marketing Image Donald Berwick Results Awareness Levels Transformational leaders Shift from innovators to early majority
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Market Segmentation
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Current Issues and Future Goals Donald Berwick Website Revenue Company size cap 40 – 50 million revenue cap Global access Increase internet access “The Institute”
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