1. River Campus Libraries User Centered Design Process Brenda Reeb, Usability David Lindahl, Digital Initiatives Susan Cardinal, Science Libraries

2.  How do my ideas get incorporated?  Active projects -> content group  Inactive projects -> parking lot  Third possibility -> DIU selects it as an initiative

3. User Centered Design Process Agenda  Overview  Design Group  Content Group  Usability Group

4. Questions  Who gets to decide?  Where do change requests go?  How do I participate?  Who is involved in the web design process

5. One Group Web Working Group

6. Usability group Design group Three Groups Content group

7. Usability group Design group Skills and Experience Content group Library science Content Content providers User interfaces Users User interface design Visual design Web standards Technology Usability testing methods

8. Usability group Design group Roles & Responsibilities Content group Define key tasks Raise issues Manage project Create design iterations and prototypes Respond to issues and test results Manage issue-response process Select appropriate tests to perform Perform tests Report results Manage key-task process

9. Work Products key tasks test results issue-response designs issues What the user wants to do in the users language. Product that attempts to support users performing key tasks. Test results from Usability group and issues from Content group. Captures test-results and issues, and associates them with appropriate design group responses.

10. test results Usability group Design group Work Products Content group key tasksissueskey tasks issue-response designs

11. Design group Work Products Content group issues issue-response designs test results Usability group

12. Meetings  Regular meetings (design usability)  Project specific meetings (usability content, content design)

13. User Focus Usability group Design group Content group Highest No other goal than to represent the user. Medium Competes with standards, technology, time and money Medium Competes with exhaustive content, complex tasks GroupUser Focus

14. Other roles  Page Editors (led by design group)  Subject Resource Pages  Departmental Library Pages  Hours page, Help, etc  Database Driven Pages  Course page content  Database page content  Syllabi PDFs

15. River Campus Libraries Questions? Brenda Reeb, Usability David Lindahl, Digital Initiatives Susan Cardinal, Science Libraries