1. Curricular Objectives The student who has successfully completed the Atkinson Graduate School of Management curriculum should have the following management knowledge and technical skills

2. management knowledge and technical skills F How value is created by exchange in markets. F How to build and sustain relationships and how they create value. F How to measure value creation. F How to use the core vocabulary of management. F How to follow and to lead. F How to think like a manager F How to write and speak plain English

3. how value is created by exchange F F Making tradeoffs. F F Creating incentives. F F Reducing risk by financial engineering on a local and global scale. F F Taking advantage of arbitrage opportunities. F F Performing a competitive analysis (SWOT). F. F Understanding the limits to market perfectibility.

4. how value is created through relationships I   Understanding the service delivery value chain.   Understanding the people who make up these value chains – customers, employees and bosses, suppliers, owners and creditors -- and working collaboratively with them to enhance capabilities, taking action to meet their needs and concerns, and creating joint strategies and solutions.

5. how value is created through relationships II   Clarifying situations, identifying points of agreement/disagreement, keeping discussions issue oriented, developing others’ and own ideas, building support for preferred alternatives, and facilitating agreement.   Showing respect for every person in the value chain.

6. how to measure value creation I F Using money to measure benefits and costs. F Performing net present value analysis. F Reading and analyzing general-purpose financial statements. F Performing a value analysis of a specific product or service.

7. how to measure value creation II F Defining metrics and setting goals for process performance and demonstrating awareness of tools required to implement an F Defining metrics and setting goals for process performance and demonstrating awareness of tools required to implement an improvement F the effectiveness of an organization from the perspectives of management structure, skills, knowledge inventory, culture, compensation and learning scales. F Evaluating the effectiveness of an organization from the perspectives of management structure, skills, knowledge inventory, culture, compensation and learning scales.

8. how to follow and to lead I F F Working effectively in teams. F F Seeking understanding, interpreting behavior, clarifying behavior, recognizing differences, and responding to nonverbal behavior. F F Developing direction, developing structure, facilitating goal accomplishment, involving others, and sharing information.

9. how to follow and to lead II F F Modeling commitment, and leveraging personal, functional, social, and cultural differences to enhance performance. F F Giving and receiving critical quality feedback F F Taking initiative, facilitating change.

10. how to think like a manager F F Diagnosing problems in complex, messy situations. F F Prescribing solutions to organizational problems. F F Sustaining the rhetorical burden of casuistic argumentation and ethical reasoning.

11. how to write and speak plain English F F Communicating to customers, superiors, and associates who have little time to read and no patience for complexity, generalization, froth or filler. F F Achieving precision and accuracy of expression.

12. Career Development How to assess individual strengths and weakness with respect to career opportunities and threats and to formulate and execute a lifelong learning and personal growth strategy to facilitate professional and personal satisfaction.