1. Business 100 Introduction to Business Dr. Kathy Broneck

2. Review Productivity Operations Management MRP and ERP GANTT, PERT and CPM charts

3. Preview Hawthorne Studies Maslow’s Hierarchy of Needs Motivation Theories in Businesses

4. Motivation

5. Intrinsic vs. Extrinsic Rewards Intrinsic = Inside Feeling of Job Well Done Pride Sense of Achievement Extrinsic = Outside Praise SalaryIncrease Status Recognition Promotions Gifts

6. Extrinsic Rewards Source: Source: Incentive Federation

7. Evolution of Human Relations Management Concepts Scientific SKILLS/RULES Taylor Gantt Gilbreths Behavioral PEOPLE/ MOTIVATORS Mayo Maslow Herzberg McGregor Ouchi Vroom

8. Scientific Skills and Rules based Increase productivity Study best way to perform task Teach skills

9. Why Good Workers Leave Source: Source: USA Today-Snapshot, 10/16/00

10. Mayo’s Hawthorne Studies Productivity levels Hawthorne Effect Creation of Human Resources and Human Management areas in business

11. Maslow’s Hierarchy of Needs Physiological Needs Safety Needs Social Needs Esteem Needs Self- Self-Actualization Unsatisfied Satisfied

12. Figure 10.5 Comparison of Maslow and Herzberg Herzberg’s Theory

13. McGregor’s Theories Theory X- Autocratic Dislike Work Avoid Responsibility Little Ambition Force/Control/ Direct/Threaten Motivated by Fear & Money Theory Y- Democratic Like Work Naturally Works Toward Goals Seeks Responsibility Imaginative, Creative, Clever Motivated by Empowerment

14. Ouchi’s Theory Z Long-Term Employment Collective Decision-making Individual Responsibility Slow Evaluation/ Promotion Specialized Career Path Holistic Concern for Employees

15. Goal-Setting Theory (MBO) Goal-Setting Theory Management By Objectives (1960s) Employees Motivate Themselves Help Coach

16. Expectancy Theory People perform and do certain behaviors dependent on what they believe the outcome to be. What is the probability that I can perform at the required level if I try? What is the likelihood my performance will lead to the desired outcomes? What value do I place on the outcome?

17. Warning Signs of Employee Stress Drops in productivity Chronic lateness Absenteeism Careless with details Unable to work with others Negative attitudes about work Withdrawal from co-workers Easily upset/angered

18. Stress Checklist

19. Group Homework #2 GANTT or PERT charts For the next class bring in a copy of your resume if you have one… If your group has started working on an organizational chart, bring that in too…