1. YNG Solutions Website Usability Review Prepared by Josepha Rood December 19, 2008

2. Home Page http://yng-solution.com/index.php/home http://yng-solution.com/index.php/home Use same font as “Our services include” below. Spell out, then abbreviate: Small to Medium Enterprises (SMEs), as this can also mean “subject matter expert”. Don’t bold “a”. Remove quotes from ‘Service Level Agreement’ and make it bold. Change to OpenID Bold “world class” and remove quotes See suggested text on next slide Change to “Our Services”

3. Suggested text for “Our services include”: – Infrastructure design, purchase, installation and management – IT Policy design, implementation and governance – End-to-end Web Site solutions – Procurement Services from bidding to installation – Hardware specifications, procurement, installation, support and maintenance. – Email installation, policy, configuration, and management – Installation, Configuration & Maintenance of your workstations, laptops, peripherals, servers, switches and more – Search Engine Optimization (SEO) to improve the visibility of your website Home Page http://yng-solution.com/index.php/home http://yng-solution.com/index.php/home

4. Our Service http://www.yng-solution.com/index.php/service http://www.yng-solution.com/index.php/service See suggested text on previous slide Change to “Our Services” Change “to” to “for” & change “the” to “your”. Change flyover help to “Email to a friend” Change to “IT Policy”

5. Our Service: Infrastructure http://www.yng-solution.com/index.php/service/infrastructurehttp://www.yng-solution.com/index.php/service/infrastructure See suggested text on next slide

6. Suggested text for “Infrastructure”: YNG Solutions offers you assistance from system design to maintenance: Infrastructure consultations Infrastructure specification review and advice Business analysis Gap analysis Purchasing and delivery Installation Management Our Service: Infrastructure http://www.yng-solution.com/index.php/service/infrastructurehttp://www.yng-solution.com/index.php/service/infrastructure

7. Our Service: IT Policy http://www.yng-solution.com/index.php/service/policyhttp://www.yng-solution.com/index.php/service/policy See suggested text on next slide

8. Suggested text for “IT Policy”: – YNG Solutions can help your design, implement and govern your organization’s IT Policies. Backup policies and scheduling Disaster recovery policies and planning Privacy policies Email policies Unsupported software policies and monitoring Our Service: IT Policy http://www.yng-solution.com/index.php/service/policyhttp://www.yng-solution.com/index.php/service/policy

9. Our Service: Web Site http://www.yng-solution.com/index.php/service/web-sitehttp://www.yng-solution.com/index.php/service/web-site See suggested text on next slide

10. Suggested text for “Web Site”: – YNG Solutions provides end-to-end Web Site solutions Consultation, design and development Usability and content review Search engine optimization Web-hosting Maintenance and updates Up-time monitoring Our Service: Web Site http://www.yng-solution.com/index.php/service/web-sitehttp://www.yng-solution.com/index.php/service/web-site

11. Our Service: Procurement Services http://www.yng-solution.com/index.php/service/procurement-serviceshttp://www.yng-solution.com/index.php/service/procurement-services Capitalize “Services”. See suggested text on next slide

12. Suggested text for “Procurement Services”: – YNG Solutions can handle your Procurement Services from bidding to installation Solicit bids from reliable vendors Benchmark hardware and software alternatives Analyze your organization’s needs and make recommendations Place and process orders Accept delivery from the vendor on your behalf Our Services: Procurement Services http://www.yng-solution.com/index.php/service/procurement-serviceshttp://www.yng-solution.com/index.php/service/procurement-services

13. Our Service: Laptops & Workstations http://www.yng-solution.com/index.php/service/personal-laptops-a-workstationshttp://www.yng-solution.com/index.php/service/personal-laptops-a-workstations Remove “Personal”. See suggested text on next slide

14. Suggested text for “Laptops & Workstations”: – YNG Solutions can take care of all your software and hardware needs for Laptops & Workstations Analyze your needs and design specifications to meet them Procurement (software and hardware) Configuration (software and hardware) Upgrades and updates Scheduled and ad hoc support and maintenance Backups Disaster recovery planning Unsupported software monitoring Our Service: Laptops & Workstations http://www.yng-solution.com/index.php/service/personal-laptops-a-workstationshttp://www.yng-solution.com/index.php/service/personal-laptops-a-workstations

15. Our Service: Email Management http://www.yng-solution.com/index.php/service/email-managementhttp://www.yng-solution.com/index.php/service/email-management Capitalize “Management”. Change to “Email Management”.

16. Suggested text for “Email Management”: – YNG Solutions offers Email Management services Email server hardware and software installation and configuration End user software installation and configuration SPAM, malicious emails, archiving and other policies Our Service: Email Management http://www.yng-solution.com/index.php/service/email-managementhttp://www.yng-solution.com/index.php/service/email-management

17. Our Service: Installation, Configuration & Maintenance http://www.yng-solution.com/index.php/service/configuration-a-maintenancehttp://www.yng-solution.com/index.php/service/configuration-a-maintenance Remove “Last Updated” timestamp. Remove “Infrastructure”. Capitalize “Maintenance”. See suggested text on next slide

18. Suggested text for “Installation, Configuration & Maintenance”: – YNG Solutions provides complete Installation, Configuration & Maintenance for your systems Network servers and client machines Disaster recovery (including backup and restoration) Security (including firewalls, switches, anti-virus) Active directory, DNS, DHCP Databases (MS SQL and MySQL) Internet connectivity Printers Our Service: Installation, Configuration & Maintenance http://www.yng-solution.com/index.php/service/configuration-a-maintenancehttp://www.yng-solution.com/index.php/service/configuration-a-maintenance

19. Our Service: Installation Services http://www.yng-solution.com/index.php/service/installation-serviceshttp://www.yng-solution.com/index.php/service/installation-services Combine this page with Configuration & Maintenance page Remove “Installation services” from menu.

20. Recommend you combine this with Configuration & Maintenance into one category: Installation, Configuration & Maintenance. Our Service: Installation Services http://www.yng-solution.com/index.php/service/installation-serviceshttp://www.yng-solution.com/index.php/service/installation-services

21. Our Service: Search Engine Optimization http://www.yng-solution.com/index.php/service/seohttp://www.yng-solution.com/index.php/service/seo Add “(SEO)”; and replace “.” with “*”. Change to “Search Engine Optimization” Replace with “*SEO is currently available only in Singapore.” Remove

22. Suggested text for “Search Engine Optimization (SEO)”: YMG Solutions can improve your web visibility and viability through SEO Analysis of current SEO, benchmarking and recommendations for improved online marketing including – Adware options – Pay-per-click (PPC) advertising Implementation of SEO strategies Scheduled reviews and maintenance to keep your website optimized Our Service: Search Engine Optimization (SEO) http://www.yng-solution.com/index.php/service/seohttp://www.yng-solution.com/index.php/service/seo