1. Process management Basic concepts and stat-of-the art research

2. Managing a process  Processes shall ensure that:  The right person gets the right information in the right time  The order of activities are good  The methods, tools and techniques are good  Process management shall ensure that:  The right process for the right project is used  Everyone understands the process  There is a continuous improvement of the process  The precision is high and the variation is low  Research papers are roughly divided in:  Organisational maturity  Process description

3. CMMI 1: Initial 2: Repeatable 3: Defined 4: Managed 5: Optimising Each level is defined by process areas

4. Process Areas  25 process areas  Each process area has  Goals: Why it should be done  Practices: What to do to achieve the goal (several per goal)  Practices also have sub practices (hints for implementation)  Example from Requirements development  Goal: Develop customer requirements  Practices: Collect stakeholder needs

5. ISO/IEC 15504 - SPICE  Process categories:  customer-supplier  engineering  supporting  management  organization  Capability levels:  5 Optimizing process  4 Predictable process  3 Established process  2 Managed process  1 Performed process  0 Incomplete process

6. ISO/IEC 15504 - SPICE  Process attributes:  1.1 Process Performance  2.1 Performance Management  2.2 Work Product Management  3.1 Process Definition  3.2 Process Deployment  4.1 Process Measurement  4.2 Process Control  5.1 Process Innovation  5.2 Process Optimization  Methods for:  Assessment  Self-assessment  Process improvements

7. Paper  A maturity model for the implementation of software process improvements: an empirical study  M. Niazi, D. Wilson, D. Zowghi  JSS 74: 155-172

8. Outline Perspective: How, not what. Interview series Frequency analysis Literature Critical Sucess Factors Critical Barriers SPI Implementation maturity model

9. Critical success factors

10. Critical Barriers

11. Maturity stages

12. Process description languages  Typically includes:  Steps in hierarchies  Agents  Artefacts  Pre- and post-conditions  Parameters  Time-order relation  Exceptions  Workflow Management Coalition, WfMC  Less formal: Eclipse Process Framework:  OpenUP/Basic 1.0 OpenUP/Basic 1.0