1. Reinventing the Group Advising Model: Montgomery College’s eMAP Project Jamin Bartolomeo Tim KirknerJulie Levinson NACADA Annual Conference Chicago, IL – October 1-4, 2008

2. NACADA Annual Conference – Chicago, IL – October 1-4, 2008 Montgomery College, Counseling Department www.montgomerycollege.edu/emap Agenda 1. Background 2. Demonstration 3. Statistics 4. Lessons Learned & Next Steps 5. Discussion

3. NACADA Annual Conference – Chicago, IL – October 1-4, 2008 Montgomery College, Counseling Department www.montgomerycollege.edu/emap Who are we?  open enrollment, two-year college  three campuses in Maryland (Rockville, Germantown & Takoma Park/Silver Spring)  enrollment at the largest campus is around 15,000 full- and part-time students  serves students of all ages, with the majority falling between the ages of 18- to 24-years-old;  approximately 44% white, 16% Hispanic, 22% African American, & 18% Asian

4. NACADA Annual Conference – Chicago, IL – October 1-4, 2008 Montgomery College, Counseling Department www.montgomerycollege.edu/emap Group Advising at Montgomery College  Institutional Goal: serve as many members of the community as possible  The Challenge: efficiently delivering student services  Past Approach: counseling faculty regularly conduct group advising sessions with all new students

5. NACADA Annual Conference – Chicago, IL – October 1-4, 2008 Montgomery College, Counseling Department www.montgomerycollege.edu/emap Group Advising at Montgomery College  mandatory program for new students  face-to-face instruction  typically ran for 2-hours  two versions  MAP (Montgomery Advising and Placement Program)  IMAP (MAP for non-native English speakers)  program outcomes: 1. learn facts essential for success at MC 2. identify courses for first semester 3. obtain test results and understand course placements How did it work?

6. NACADA Annual Conference – Chicago, IL – October 1-4, 2008 Montgomery College, Counseling Department www.montgomerycollege.edu/emap Group Advising at Montgomery College An Evolution… Montgomery College Group Advising Program (MAP)

7. NACADA Annual Conference – Chicago, IL – October 1-4, 2008 Montgomery College, Counseling Department www.montgomerycollege.edu/emap Attendance Over Past 5 Years 2575 2284 2559 # of Students Attending Group Advising (MAP) Sessions 2006 2005 2004 1885 2003 2007 2589

8. NACADA Annual Conference – Chicago, IL – October 1-4, 2008 Montgomery College, Counseling Department www.montgomerycollege.edu/emap How many students did we see in 2007? 2102 IMAP 2589 MAP 36089 Walk-In 25 Full-Time Counselors + 12 Part-Time Counselors + Faculty Advisors

9. NACADA Annual Conference – Chicago, IL – October 1-4, 2008 Montgomery College, Counseling Department www.montgomerycollege.edu/emap There Has To Be Another Way…the eMAP! Finding space on campus to deliver MAPs. Large volume of students in weeks leading up to start of semester. (Students wait until the last minute to attend MAP). During peak time, counselors are busy conducting MAPs rather than individual advising. Delivery Challenges

10. NACADA Annual Conference – Chicago, IL – October 1-4, 2008 Montgomery College, Counseling Department www.montgomerycollege.edu/emap To eMAP or Not to eMAP? convenience for students free up counselors for more in- depth advising/counseling more effectively deal with latecomers accommodate different learning styles consistent new student advising across 3 campuses appealing to millennial students students will still want one-on- one session programming costs different advising models at each campus not connected to Banner; still need to come in for scores lack of technical support no means to verify student actually completed eMAP BenefitsConcerns

11. NACADA Annual Conference – Chicago, IL – October 1-4, 2008 Montgomery College, Counseling Department www.montgomerycollege.edu/emap Developing the eMAP… 1.Reviewed existing models of online group advising/new student orientations 2.Evaluated delivery options & programming support 3.Outlined step-by-step process for accessing eMAP & obtaining course placements 4.Identified topics/modules & presentation format (text, graphic, audio, video, animation)text, graphic, audio, video, animation 5.Developed outcomes for each module 6.Wrote script – created storyboards & recorded audio

12. Creating the Storyboard PowerPoint http://www.montgomerycollege.edu/Departments/studev/emap/toolkit/emapsamplestoryboards.pdf

13. Translating the Storyboard

14. NACADA Annual Conference – Chicago, IL – October 1-4, 2008 Montgomery College, Counseling Department www.montgomerycollege.edu/emap eMAP Demonstration Internet access Adobe Flash player open access; no password required working printer to print certificate of completion (PDF file) interactive content with audio, graphics and animation closed captioning for audio segments required quizzes at the end of each module; loops back to content if answered incorrectly Technical Requirements:Key Features:

15. NACADA Annual Conference – Chicago, IL – October 1-4, 2008 Montgomery College, Counseling Department www.montgomerycollege.edu/emap # Completed in Jan. – Sept. 2008 Launching the eMAP 182 2078

17. NACADA Annual Conference – Chicago, IL – October 1-4, 2008 Montgomery College, Counseling Department www.montgomerycollege.edu/emap How did we do?.. the Evaluations After completing the eMAP, students were asked to complete this short survey. General Statistics Rockville Surveys: 166 TP/SS Surveys: 475 Total Surveys: 641 * Represents 30.8% of eMAP takers

18. NACADA Annual Conference – Chicago, IL – October 1-4, 2008 Montgomery College, Counseling Department www.montgomerycollege.edu/emap How long to complete eMAP? 60+ Minutes 45-60 Minutes 30-45 Minutes

19. NACADA Annual Conference – Chicago, IL – October 1-4, 2008 Montgomery College, Counseling Department www.montgomerycollege.edu/emap eMAP Outcomes…

20. NACADA Annual Conference – Chicago, IL – October 1-4, 2008 Montgomery College, Counseling Department www.montgomerycollege.edu/emap eMAP Outcomes.. (continued)

21. NACADA Annual Conference – Chicago, IL – October 1-4, 2008 Montgomery College, Counseling Department www.montgomerycollege.edu/emap eMAP Outcomes.. (continued)

22. NACADA Annual Conference – Chicago, IL – October 1-4, 2008 Montgomery College, Counseling Department www.montgomerycollege.edu/emap Revisit “to eMAP or Not to eMAP?” convenience for students free up counselors for more in- depth advising/counseling more effectively deal with latecomers accommodate different learning styles consistent new student advising across 3 campuses appealing to millennial students asking more sophisticated ?’s, requiring less counselor time used internal resources and grants worked collaboratively with all interested parties for buy-in created a work around for students to obtain scores at Counseling offices offered in-person advising and worked with Help Desk to create FAQs used Excel to document all usage Benefits Concerns students will still want one-on- one session programming costs different advising models at each campus not connected to Banner; still need to come in for scores lack of technical support no means to verify student actually completed eMAP Making it Work!

23. NACADA Annual Conference – Chicago, IL – October 1-4, 2008 Montgomery College, Counseling Department www.montgomerycollege.edu/emap E-MYTHS  Will put us out of a job - will reduce enrollment in our student development courses - students won’t need to see a counselor  It is not as effective as our face to face group session - students with developmental reading placement won’t get it - need to ensure that students won’t just “click through” - face-to-face program didn’t have these problems http://www.montgomerycollege.edu/Departments/studev/emap/emapfaculty.wmv

24. NACADA Annual Conference – Chicago, IL – October 1-4, 2008 Montgomery College, Counseling Department www.montgomerycollege.edu/emap Next Steps  Re-evaluation  Review data and make necessary changes  Transition to next version  Who and how will we make changes for the next version?  Limited access to technical support.

25. NACADA Annual Conference – Chicago, IL – October 1-4, 2008 Montgomery College, Counseling Department www.montgomerycollege.edu/emap Version 2.0 Wish List  Online tracking  Currently keeping lists  Online post-eMAP evaluation  Currently using paper survey  Technical support  Create a help section  Link IT Help Desk

26. NACADA Annual Conference – Chicago, IL – October 1-4, 2008 Montgomery College, Counseling Department www.montgomerycollege.edu/emap Version 2.0 continued… Integrate Banner scores online

27. NACADA Annual Conference – Chicago, IL – October 1-4, 2008 Montgomery College, Counseling Department www.montgomerycollege.edu/emap Discussion Jamin Bartolomeo Counselor/Assistant Professor/Chair Takoma Park/Silver Spring Counseling 240-567-3920 jamin.bartolomeo@montgomerycollege.edu Tim Kirkner Counselor/Professor Rockville Counseling 240-567-5049 tim.kirkner@montgomerycollege.edu Julie Levinson Counselor/Assistant Professor Rockville Counseling 240-567-5076 julie.levinson@montgomerycollege.edu People are very open-minded about new things - as long as they're exactly like the old ones. - Charles Kettering If you can find a path with no obstacles, it probably doesn’t lead anywhere. - Frank A. Clark http://www.montgomerycollege.edu/Departments/studev/emap/toolkit/