1. McGraw-Hill Technology Education © 2006 by the McGraw-Hill Companies, Inc. All rights reserved. 1111 CHAPTER INFORMATION SYSTEMS

2. CE06_PP10-2 Competencies (Page 1 of 2) Explain how organizations can be structured according to the five functions and three management levels Describe how information flows in an organization Distinguish among a transaction processing systems, a management information system, a decision support system, and an executive support system Page 306

3. CE06_PP10-3 Competencies (Page 2 of 2) Distinguish between office automation systems and knowledge work systems Explain the difference between data workers and knowledge workers Page 306

4. CE06_PP10-4 Organizational Information Flow and Functions Page 308 Information flows vertically and horizontally throughout an organization Information Systems support the natural flow of information within organization Organizations can be viewed from a functional perspective and include: Accounting Marketing Human Resources Production Research

5. CE06_PP10-5 Five Functions of an Organization Page 309

6. CE06_PP10-6 Management Levels Management in many organizations is divided into three levels: Page 310

7. CE06_PP10-7 Information Flow (Page 1 of 2) Each level of management has different information needs and the information flow supports meeting these needs Top Management Vertical, horizontal & external Middle Management Vertical & horizontal Supervisor Vertical-primarily Page 311

8. CE06_PP10-8 Information Flow (Page 2 of 2) Page 312

9. CE06_PP10-9 Computer-Based Information Systems Page 313

10. CE06_PP10-10 Transaction Processing Systems (TPS) Tracks operations Creates and records events in databases Also called data processing systems (DPS) One of the most essential uses of a TPS is in Accounting Page 314 TPS database

11. CE06_PP10-11 Accounting Activities TPS Sales order processing Accounts receivable Inventory control Accounts payable Payroll General ledger Page 314

12. CE06_PP10-12 Management Information Systems MIS Used to support middle managers Uses databases Integrates data across areas Produces predetermined reports Periodic Exception Demand Page 315

13. CE06_PP10-13 Decision Support Systems DSS Flexible tool for analyzing data Enables managers to get answers to problems Produces reports that do not have a fixed format Must be easy to use Has four parts Page 316 Query results for <Sales Quota

14. CE06_PP10-14 DSS Parts User Someone who makes decisions Could be you System software Operating system Easy to use Data Internal & external Decision models – three basic types Page317

15. CE06_PP10-15 Decision Models Strategic models Tactical models Operational models Page 317

16. CE06_PP10-16 Executive Support Systems ESS Designed for top management Consists of sophisticated software Provides immediate access to a company's performance Page 318

17. CE06_PP10-17 Other Information Systems Information workers Data workers Secretaries Clerks Knowledge workers Engineers Scientist Office automation systems (OASs) Project managers Videoconferencing systems Knowledge work systems (KWSs) Use specialized systems CAD/CAM Page 319

18. CE06_PP10-18 A Look to the Future Information Overload Information overload Could have a negative effect on getting work done How to handle e-mail Be selective Remove Protect Be brief Stop spam Don't respond Page 321

19. CE06_PP10-19 Discussion Questions Name and discuss the five common functions of most organizations. Discuss the roles of the three kinds of management in a corporation. What are the four most common computer-based information systems? Describe the different reports and their roles in managerial decision making. What is the difference between an office automation system and a knowledge work system? Page 272