1. Update from the EFQM Carolina Sánchez EFQM ECoP Athens, October 2004

2. So What Has Been Happening ? Change in Governance Structure Recognised for Excellence Review Excellence one for students Local & Regional Government Prize Forum

3. Change in Governance Structure Governance Board – 12 Members from EFQM membership. Highest decision-making body Advisory Council – Consider emerging business issues & management practices Committees – Chaired by Governance Board Member, report to Governance Board Working Groups – Particular topics/initiatives

4. GOVERNANCE STRUCTURE

5. Recognised for Excellence Review R4E reviewed in 2003 at NPOs request New version launched in 2004 Three possible approaches

6. Recognised for Excellence Review 1. Submission Document approach for assessment - The applicant produces the Submission Document in a pre determined format (51 pages) - Assessment and site visit by trained assessors

7. Recognised for Excellence Review 2. On Site Materials assessment approach The Organisation completes an Introduction document of 5 to 6 pages Two Assessors/Facilitators will be appointed to assess the organisation 1 day awareness and planning visit at applicant site with the assessor team 6 weeks later 1 week visit for assessment of relevant materials and interviews with members of the organisation

8. Recognised for Excellence Review 3. On Site Assessment Workshop approach The Organisation completes an Introduction document of 5 to 6 pages Two Assessors/Facilitators will be appointed to assess the organisation 1 day awareness and planning visit at applicant site with the assessor team 6 weeks later 1.5 day self-assessment workshop with the management team Subsequent 4 days site visit

9. Excellence One for Students EFQM interactive on-line platform has been a new look over the last year Pricing structure changed (free for students) Students can register online via the link: http://web-1.efqm.org/excellenceoneforstudents/ The University/higher education institute to join the Excellence Network by adding the above mentioned link into the website

10. Local & Regional Government Prize Aimed at improving performance and services to citizens in Local & Regional Governments particularly through electronic activities Based on C2E and R4E plus an eReadiness assessment First prizes to be announced in Berlin at the Forum European Prize sponsored by Cisco, HP and CGE&Y

11. 2004 Forum Where: Berlin When:15 th – 17 th November Theme: The European Leadership Challenge Web:www. efqm-forum2004.org/