1. NS Financials Upgrade Janz Reinecke Finance Systems – User Support & Training

2. Wikipedia A replacement of software with a newer or better version, in order to bring the system up to date or to improve its characteristics. Upgrades of software introduce the risk that the new version will contain a bug, causing the program to malfunction in some way or not to function at all.

11. Look and Feel Attachments Expenses Billing General Ledger Major Differences

12. Purchase Order 8.8 / 9.1

13. Auto Hide Menus Breadcrumbs Recently Used List Saved searches Pop up Inquiries on master records Look & Feel

14. Auto Hide Menus 3

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18. Breadcrumb Menus 4

19. Recently Used 4

20. Saved Searches 4

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23. Pop up menus on Master Records 5

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25. Attachments 6

26. Expenses Billing General Ledger Future Releases Summary of Changes

27. Help Section Business Purpose at the line level Scanned receipts functionality Expenses 12

28. Expenses 9.1 12

29. Help at the click of a button One claim to cover multiple Business Attach scanned documents/receipts What’s so good about this? 12

30. Express Billing Billing Network Customer Request Portal Billing 15

31. 8.8 Online journals require online approval Spreadsheet journals do not require online approval Online journals have a one line limitation Spreadsheet journals can have many lines 9.1 Online journals require online approval Spreadsheet journals require online approval Online journals can have many lines Spreadsheet journals can have many lines General Ledger Journals 18

32. Speedcharts can be used in Spreadsheet Journals Edit checking in version 9.1 uses 3 decimal places You can save journals as “incomplete” and come back to them later General Ledger Journals 18

33. Automated Payrun Online Travel Advance & Acquittal Online non-PO payment request (AP01) Automated PO Accruals FSD09 & 10 online New / Updated Matching Rules nVision Report cleanup Scanning Roadmap to the Future

34. User Support 1.Review online training material, policies, business processes & FAQ’s 2.Consult with other users, user groups & ‘user champions’ 3.Log with IT service Desk as required 4.Contact user network via blogs, chats or email 23

35. Process 1.Users resolve via self-help and networking with other users and user champions 2.IT Service Desk resolve via self-help, or escalate 3.Finance Systems resolve, raise change or escalate 4.IT resolve via patch or customisation, or escalate 5.Software Vendor resolve delivered issues

36. A Support Model that Involves Users –Create and encourage a self-help culture, introduced via training and facilitated via the Finance website, FAQs, email distribution groups, blogs and online chat groups –Include user networking in the support process –Include business policy overviews and User Support, Systems Support & Systems Change processes in training –Train accredited users and user champions

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38. Questions