1. Working as a Staff Counsellor

2. My Work One-to-One Counselling One-to-One Counselling Counselling Assessments Counselling Assessments Promoting the Service Promoting the Service Running Workshops Running Workshops Service also offers coaching, team building Service also offers coaching, team building Employee Well-Being Consultants Employee Well-Being Consultants Small Team. Separate Premises. Small Team. Separate Premises.

3. Client Group Self-Refer Self-Refer Detailed Assessment Detailed Assessment 10 sessions maximum 10 sessions maximum All employees of the Trust All employees of the Trust Range of employment backgrounds including Health Care Assistants, nurses, Admin/clerical workers, managers etc. Range of employment backgrounds including Health Care Assistants, nurses, Admin/clerical workers, managers etc.

4. What do you think are the main issues which people present with at the Staff Counselling Service? What do you think are the main issues which people present with at the Staff Counselling Service?

5. Main Issues Stress, depression, anxiety due to: Work-related issues including: Difficult work relationships *Suspensions/ redeployment/ disciplinary Poor management/non-supportive Bullying and Harassment Critical incident/accident Personal Issues, e.g. bereavement, relationships

6. Some Factual Information  Mental Ill Health is the second largest cause of time lost due to sickness absence in UK organisation  In Europe stress costs the economy an estimated 5- 10% of GNP per year  30.7% of workers clash with their colleagues on a weekly basis  40% said there was a known troublemaker in the workplace (BACP, 2007)  There is an alarming link between job loss and suicide, as well as psychological decline, depression, despair etc. (Rutter, 2009)

7. What are the benefits for an Organisation of having a Workplace Counselling Service?

8. The Benefits of Counselling at Work Provision Counselling support can have a significant positive impact on sickness absence Counselling support can have a significant positive impact on sickness absence Counselling can have a dramatic impact on positive work effectiveness Counselling can have a dramatic impact on positive work effectiveness An internal counselling service can save the organisation money An internal counselling service can save the organisation money Confidential counselling services for employees may reduce the risk of litigation Confidential counselling services for employees may reduce the risk of litigation EAPs can reduce sickness levels EAPs can reduce sickness levels (Hughes & Kinder, 2007)

9. The Internal Dynamics of the Organisation (Walton, 2010)  The Client  The Workplace Counsellor  The Administration ( sponsors, funding body and managers)  The Organisation; Culture and Purpose

10. Different Perspectives What might be your view of the counselling service? What might be your view of the counselling service? What expectations might you have of counselling? What expectations might you have of counselling? How might the organisation impact on the counselling relationship? How might the organisation impact on the counselling relationship?

11. What can the counsellor do? Establish a clear contract Establish a clear contract Lay out the limits and parameters of their work Lay out the limits and parameters of their work Clients need clear expectations of how and where counselling fits into the organisation Clients need clear expectations of how and where counselling fits into the organisation Be clear to sponsors and managers of this role Be clear to sponsors and managers of this role Be aware of organisational dynamics and national trends which affect their work Be aware of organisational dynamics and national trends which affect their work

12. References BACP (2007) Battle of the Workers (News Report). Counselling at Work. Issue 57, BACP. Cooper, C. (2007) Guiding Workplace Counselling. Counselling at Work. Issue 57, BACP. Hughes, R & Kinder, A. ( 2007) Guidelines for Counselling in the Workplace. BACP. Rutter, M. (2009) Not Just Losing Your Job. Counselling at Work. Issue 65. BACP. Walton, M. (2010) Beyond the Face before You. Counselling at Work. Issue 68. BACP.