1. Innovation Leadership Training Day Five Training Recap / Capstone February 20, 2009 All materials © NetCentrics 2008 unless otherwise noted

2. Welcome In this concluding segment of the innovation training we’ll recap the training and answer any questions

3. What We Want to Accomplish

4. Goals for this section Our goal this section – Quickly review the innovation training – Recap each topic – Answer any questions

5. Key Points The goal of this training is to introduce you to the entire spectrum of innovation work While we can’t make you an expert in a few days, we can familiarize you with the tools and techniques Ultimately we hope you’ll become innovation advocates in your businesses and apply what you’ve learned

6. Innovation and Strategy Innovation is an enabler for strategy Ensure that your innovation efforts support strategic goals and align to “strategic” intent Build and communicate an innovation charter Define your innovation model and the appropriate “facets” Establish innovation goals and appropriate metrics

7. Tools Innovation charter document Innovation model facets

8. Trend Spotting / Synthesis Understand the importance of identifying trends and emerging opportunities Distribute the responsibility to gather the insights to a broad group Take on the responsibility to synthesize and report the implications of the trends Use trend insights to build scenarios to predict future opportunities

9. Tools Sites that publish trend information Strategy Canvas Customer experience journey

10. Idea Generation Use the technique and tool that’s appropriate for the situation Bring these tools into common, everyday use Set expectations about the planning and “framing” necessary for good ideation Build your facilitator skills

11. Tools Ideation rules Framing document Facilitation guidelines Other ideation methods

12. Process and Roles Use an existing process or define one for your team Identify the key phases and responsibilities Establish consistent evaluation criteria Understand the likely outcomes and work the ideas within the process Communicate what’s happening!

13. Tools Swim chart / process map Process roles/responsibilities Data model concepts Example evaluation criteria Sample business case

14. Innovation Leadership Which dominates – culture or leadership? A good leader with the right attitude and tools can overcome the culture periodically But culture will win out eventually Work to create innovation programs while also focusing on changing the culture through: – Compensation – Communication – Community

15. What’s Next? Take these tools back to your teams and work more innovatively every day Participate in innovation efforts within your department or across the University of the Pacific Establish a periodic meeting to exchange ideas and experiences across this team

16. Learn More Get out from behind your desk: – Read more blogs – Go to conferences – Meet/interact with customers Read more – Consult the reading list – Take some innovation training

17. Thanks I want to thank you for your time and participation I learn something every time I work with a customer or lead a program I hope you’ve learned some new techniques and skills