1. www.kingston.gov.uk SmartCard Networking Forum Case study: How to make cards work with GC Register

2. www.kingston.gov.uk About Kingston London Borough, South West London Population of 150,000 4,000 Employees

3. www.kingston.gov.uk Business Pressures on RBK eGovernment Agenda Customer First – Improving Public Access Efficiency savings - Gershon

4. www.kingston.gov.uk ICT in Kingston 1,600 PC’s and 100 servers Microsoft Apps – Exchange, Commerce Server and SharePoint Portal Server Northgate iWorld in Revenues and Benefits Anite Swift / EDM Cedar Financials In-house Planning / GIS

5. www.kingston.gov.uk Strategic Context RBK Policy Programme Medium Term Financial Planning Customer First Programme ICT Strategy

6. www.kingston.gov.uk Customer First Single Point of Access Customer Service Improvements Common standards Efficiency Savings

7. www.kingston.gov.uk Business Case for SmartCards Libraries needed replacement membership card Opportunities with new Leisure Contract Joined up approach across the Council Lots of small projects Economies of scale Partnership with TfL and London Connects Future applications

8. www.kingston.gov.uk Smartcard Roll-out Using MS CRM for Customer Database Integration with back office systems for; Libraries Leisure Council Helpdesks and Libraries Printing while you wait Photographs

9. www.kingston.gov.uk Link to Oyster In partnership with London Connects and Transport for London Added value service for residents Gives the card greater importance Means at least one less card in your wallet! Positive joined up image for the Council Opportunities to expand to all types of travel card and South West Trains

10. www.kingston.gov.uk Partnership with London Connects London wide Smartcard group Sharing best practice Learning from pilots Joint procurement Co-ordination between boroughs London Library Card – Onecard

11. www.kingston.gov.uk Customer View

12. www.kingston.gov.uk Card Design

13. www.kingston.gov.uk eBilling Business Case Customer Service Improvements Improving access to services Delivering services in the way people want Efficiency Savings Channel migration Back office savings

14. www.kingston.gov.uk Gov Connect Business Case Trust / Authentication Legal Admissibility Joined up public services Long term future Government pressure

15. www.kingston.gov.uk

18. How will Smartcards link to Government Connect? MS CRM Online Services BizTalk Other BO Systems Revs and Bens Customer Data Hub Gov Connect Libraries Leisure

19. www.kingston.gov.uk Future Plans PASS Scheme Leisure Centres in 2007 Access to services without the stigma (e.g. free school meals) Payments …?

20. www.kingston.gov.uk Any questions? Contact Details; Robin Noble ICT Manager Royal Borough of Kingston Tel 020 8547 5183 robin.noble@rbk.kingston.gov.uk