1. College Technology Services College TA Technology Training - Agenda - CTS Support Services Overview – 15 Minutes - Featured Services Demo – Wiki, Adobe Connect & Qualtrics – 20 Minutes - What’s New In Blackboard 9 – Marly Miller (ITS) – 20 Minutes - Q & A – 5+ Minutes Important Links: CTS Homepage – http://college.usc.edu/cts TA Tech Training PPT – http://college.usc.edu/cts - Quicklinks section Qualtrics Survey Tool Signup – http://college.usc.edu/qualtrics Blackboard Login – http://blackboard.usc.edu Blackboard Training Webcasts – http://college.usc.edu/bbtraining John Parker jrparker@college.usc.edu x08113

2. College Technology Services Introduction - Our Approach - Our Scope - Our Team - CTS and the USC IT Community

3. College Technology Services CTS Core Support Services - College & Libraries Help Desk – CLHD - Distance Learning - Technology Enhanced Learning - Web Services - Other Services

4. College Technology Services College & Libraries Help Desk – CLHD - Customer Service Oriented Approach to IT Support - Help Desk – PC, Mac, Linux – Laptops, Desktops, Smartphones - Network & Phone Activations - Near 24/7 Support via clhd@usc.edu - On-site, Remote and Walk-in Service - Spare Parts Stock - Apple & Dell Warranty Service - Classroom Multimedia Support

5. College Technology Services Distance Learning - 1000’s of Course Captures / 100’s of Video Conferences - HNB 100 & ACB 238 Studio Classrooms - Live / Archived Webcasts - Audio Podcasts - Starboard / Virtual Whiteboard - Dual Projectors - Document Camera - Built-In PC / Laptop Connection - DVD / VHS - Adobe Connect Web Conferencing - Traditional Video Conferencing - Portable Webcasting Kits

6. College Technology Services Technology Enhanced Learning - College Wiki - Blackboard Support / Training - Luna Insight – Image Management / Scanning Services

7. College Technology Services Web Services - Manage 150+ Departmental, Center & Lab Sites - Department Site Redesigns - Lab / Personal Sites - Adobe Contribute Web Editing Tool - College YouTube Channel – http://www.youtube.com/usccollege

8. College Technology Services Other Services - Technology Consulting / Price Quotations - Personalized and Group Training - Laptop, Projector, Wireless Data Modem Checkout - Final Cut / Adobe Premier Apple Editing Station - Qualtrics Survey Tool – http://college.usc.edu/qualtrics - College Collaboration System – http://college.usc.edu/ccs

9. College Technology Services College Wiki

10. College Technology Services College Wiki

11. College Technology Services Web Services

12. College Technology Services Web Services

13. College Technology Services Web Services

14. College Technology Services Web Services

15. College Technology Services Web Services

16. College Technology Services Web Services

17. College Technology Services Distance Learning Captures

18. College Technology Services Distance Learning Captures

19. College Technology Services Adobe Connect

20. College Technology Services Luna Insight

21. College Technology Services Luna Insight

22. College Technology Services Contact Info: cts@college.usc.edu x02775 ACB 530 John Parker ACB 539 jrparker@college.usc.edu x08113