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Aggregated information into a single browser A single browser to access multiple applications, data stores and productivity tools What is Portal Technology?
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Public websites that were promoted as gateways to the Internet Range of functionality (search capabilities, information directories, communication tools and news feeds) Designed as advertising vehicles Portal Technology in the Past
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Role based permissions Targeted information Single point of access Personalized content Accessible from any device with a web browser Open and flexible info structure Current Portal Technology
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Delivers exceptional web experience Runs a business more efficiently and reduces costs Grows with the business Improve responsiveness Strengthen relationships with customers Out of the box solutions Improved customer experience Benefits of Portal Technology
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Out of the box solutions offer: Pre-integrated portlets Editing tools Personalization Multiple languages Search capabilities Accessibility standards Benefits of Portal Technology
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Improved customer experience: Single user interface (UI) to access all of your information Single sign on with permissions based on log in Discussion areas Sharing of documents Shared calendars Configurable homepage Communicate more efficiently Benefits of Portal Technology
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Computer-illiteracy (it’s new technology that some people may not understand) It can be an out of the box program, such as webct, but when it is customizable and they update a version, it can become quite costly to switch everything over) Disadvantages of Portal Technology
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The Total Cost of Ownership (TCO) is how much, all expenses included, the program and maintenance costs The TCO includes purchase/build, maintenance, sustainability and any other expenses. How Portal Technology Saves Money
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Increase customer loyalty Increase employee productivity (all of the information is in one place / reduces information overload) Reducing calls to the call centre (decreases support costs) Leveraging Software as a solution (SaaS) How Portal Technology Saves Money
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Improved efficiencies Reduces costs when you buy instead of build Reduces total cost of ownership How Portal Technology Saves Money
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Questions
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Jessup, Leonard. (2007). Information systems today: why is matters.Toronto: Pearson Education. References
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