2. Hansen – Managing Safely 1 Safe Working Practices Mark Mallen Health and Safety Manager FenlockHansen Ltd

3. Hansen – Managing Safely 2 Introduction Define a safe way of working Compiled after risk assessment Before the task starts Everybody knows what to do People work safely

4. Hansen – Managing Safely 3 Objectives Name 3 types of communication Describe the benefits of the different types of communication Describe the most effective way of communicating information Describe why we write SWPs What do we do before we write a SWP

5. Hansen – Managing Safely 4 Agenda Forms of communication Practical exercises

6. Hansen – Managing Safely 5 Agenda The Hansen method – Safe working practices – Information, instruction and training – Record keeping – Pro forma – Procedures

7. Hansen – Managing Safely 6 Agenda Practical exercise Remember

8. Hansen – Managing Safely 7 Forms of Communication Written – Letters – Instructions – Signs

9. Hansen – Managing Safely 8 Forms of Communication Verbal – Person to person – Telephone

10. Hansen – Managing Safely 9 Forms of Communication Physical – Body language – Facial expression – Gestures

11. Hansen – Managing Safely 10 Practical Exercises Practical exercise 1 – Complete the following pro forma

12. Hansen – Managing Safely 11 Practical Exercises Practical exercise 2 – Relay clear and concise instruction over a telephone (non face to face), in order to complete a task

13. Hansen – Managing Safely 12 Practical Exercises Practical exercise 3 – Write a set of instructions to enable work colleagues to complete a task successfully – Task: tying a shoelace

14. Hansen – Managing Safely 13 The Hansen Method A developed safe working practice For every activity

15. Hansen – Managing Safely 14 Safe Working Practices Validated by means of a risk assessment

16. Hansen – Managing Safely 15 Safe Working Practices Including complimentary assessments – COSHH – Manual Handling

17. Hansen – Managing Safely 16 Safe Working Practices The control measures identified form the basis of the written safe working practice

18. Hansen – Managing Safely 17 Safe Working Practices Follows a logical sequence What must be in place before the task starts How the task is done

19. Hansen – Managing Safely 18 Safe Working Practices Training required Competence or certification PPE required

20. Hansen – Managing Safely 19 Safe Working Practices Developed by the persons conducting the task Led by the manager

21. Hansen – Managing Safely 20 Safe Working Practices Reviewed and agreed – Before adoption in the workplace

22. Hansen – Managing Safely 21 Safe Working Practices If in doubt Ask

23. Hansen – Managing Safely 22 Information, Instruction and Training Employers Must provide – Sufficient instruction and training To ensure – Competency Before starting the task

24. Hansen – Managing Safely 23 Information, Instruction and Training Explained Face-to-face To gain understanding

25. Hansen – Managing Safely 24 Information, Instruction and Training Employees – Understand assessments – Know the controls – Use them

26. Hansen – Managing Safely 25 Record Keeping Responsible managers shall – Maintain a file – Issue additions or amendments – Outdated copies destroyed – Keep records of issue – Keep records of training

27. Hansen – Managing Safely 26 Practical Exercise 4 Compile a safe working practice for a task you complete – The task will use substances and involve manual handling

28. Hansen – Managing Safely 27 Practical Exercise 4 The following will be issued – Material safety data sheet – Risk assessment record – Manual handling assessment record – COSHH assessment record – Safe working practice pro forma Any questions

29. Hansen – Managing Safely 28 Remember! Keep it simple! Make sure people know it and understand it! Say what we do! Do what we say! If in doubt Ask

30. Hansen – Managing Safely 29 Objectives Name 3 types of communication Describe the benefits of the different types of communication Describe the most effective way of communicating information Describe why we write SWPs What do we do before we write a SWP

31. Hansen – Managing Safely 30 Safe Working Practices Thanks for listening – Any questions? Don’t forget – Be safe!