1. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 1 11-1 11-1Computer Systems 11-2 11-2Business Applications of Technology 11-3 11-3Other Technology Issues 11 C H A P T E R Business and Technology

2. © 2012 Cengage Learning. All Rights Reserved. SLIDE 2 11-1Computer Systems Goal 1Identify the main elements of a computer system. Goal 2Describe input devices and processing activities. Goal 3Explain computer storage media and output types.

3. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 3 KEY TERMS ●computer system ●hardware ●software ●computer network ●central processing unit (CPU) ●program ●computer language ●operating system software ●application software

4. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 4 ELEMENTS OF A COMPUTER SYSTEM ●Input ●Processing ●Memory and storage ●Output device

5. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 5 COMPUTER NETWORKS ●Global computer network (Internet) ●For accessing the World Wide Web ●For exchanging e-mail ●Local computer network (intranet) ●Functions like a typical website ●Used to share information within an organization

6. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 6 Checkpoint ●List the four main elements of a computer system. ●Input device(s) ●Processing unit ●Memory and storage ●Output device(s)

7. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 7 INPUT AND PROCESSING ●Input: getting started ●Processing: making things happen ●Word processing ●Desktop publishing ●Database software ●Spreadsheet software ●Presentation software

8. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 8 Checkpoint ●What are common input devices? ●Common input devices include keyboard, mouse, game controller, joystick, touch- sensitive screen, scanner, voice-activated system, microphone, and camera.

9. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 9 MEMORY AND OUTPUT ●Memory and storage ●Saving for later ●Output ●Obtaining results

10. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 10 MEMORY CAPACITY

11. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 11 Checkpoint ●How do internal and external memory differ? ●Internal memory is inside the computer and holds a fixed amount of data. External memory is not stored within the computer and it is highly portable.

12. © 2012 Cengage Learning. All Rights Reserved. SLIDE 12 11-2Business Applications of Technology Goal 1Describe the components of a management information system (MIS). Goal 2Identify computer applications in service industries. Goal 3Discuss e-commerce activities.

13. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 13 KEY TERMS ●management information system (MIS) ●computer-assisted instruction (CAI) ●e-commerce

14. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 14 MANAGEMENT INFORMATION SYSTEMS ●A management information system (MIS) is a coordinated system of processing and reporting information in an organization. ●Managers need information to make business decisions. ●Computer systems and software are essential parts of MIS.

15. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 15 COMPONENTS OF AN MIS

16. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 16 DATA SOURCES ●External data sources ●Internal data sources

17. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 17 THE MIS IN ACTION 1. 1.Identify the information needs of the organization. 2. 2.Obtain facts, figures, and other data. 3. 3.Process, analyze, and organize data in a useful manner. 4. 4.Distribute information reports to those who make decisions. 5. 5.Update data files as needed.

18. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 18 Checkpoint ●What are the four components of a management information system? ●The four components are gathering data, analyzing data, storing data, and reporting results.

19. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 19 TECHNOLOGY IN SERVICE INDUSTRIES ●Public service ●Education ●Health care ●Financial services

20. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 20 Checkpoint ●What service industries make extensive use of computers? ●Service industries that make extensive use of computers include public service organizations such as government, military, and police agencies; educational institutions such as local school districts, community colleges, and universities; health care facilities, such as hospitals and doctors’ offices; and financial services industries, such as banks and insurance companies.

21. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 21 E-COMMERCE ●E-commerce refers to conducting business transactions using the Internet or other technology.

22. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 22 TYPES OF E-COMMERCE ●Four types of e-commerce ●Business-to-Consumer (B2C) ●Business-to-Business (B2B) ●Consumer-to-Business (C2B) ●Consumer-to-Consumer (C2C) ●E-commerce matrix

23. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 23 E-COMMERCE ACTIVITIES ●Providing product information ●Promoting a company ●Selling online ●Conducting market research ●Making payments ●Obtaining parts and supplies ●Tracking shipments

24. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 24 GLOBAL E-COMMERCE ●Importing and exporting ●Videoconferencing

25. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 25 Checkpoint ●What do the notations B2C and B2B mean? ●The notation B2C refers to the Business-to- Consumer e-commerce model, while B2B means the Business-to-Business e- commerce model.

26. © 2012 Cengage Learning. All Rights Reserved. SLIDE 26 11-3Other Technology Issues Goal 1Explain workplace uses of technology. Goal 2Identify home and personal applications of technology. Goal 3Discuss social concerns related to technology.

27. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 27 KEY TERMS ●robotics ●artificial intelligence (AI) ●expert system ●computer-aided design (CAD) ●telecommuting ●piracy ●computer virus

28. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 28 WORKPLACE TECHNOLOGY ●Robotics ●Expert systems ●Computer-aided design (CAD) ●Telecommuting

29. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 29 Checkpoint ●How is computer-aided design (CAD) used by businesses? ●Businesses use CAD to experiment with many variations of sizes, shapes, and materials before spending time and money on building prototypes or starting actual production.

30. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 30 HOME AND PERSONAL TECHNOLOGY ●School and homework ●Home robotics ●Household record keeping

31. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 31 Checkpoint ●What types of technology tools are available to students? ●Available tools include word processing software for preparing written assignments, Internet browsers for conducting research, online dictionaries and encyclopedias, and presentation software for creating slide shows.

32. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 32 SOCIAL CONCERNS OF TECHNOLOGY ●Employment trends ●Health concerns ●Computer crime ●Privacy concerns

33. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 33 Checkpoint ●How do companies suffer from software piracy? ●Software piracy robs the creators of software of their legal profits. ●It is very expensive to develop new software, often requiring teams of hundreds of workers for a single program. ●Because of software piracy, companies have fewer dollars available to spend on creating new software.