1. Increasing overall effectiveness of laboratory operations NCSLI Annual Conference National Harbor, Maryland Presented by Dean S. Williams © 2011 Effective Focus Insights. All Rights Reserved

2. How?

3. Knowledge & Motivation

4. Knowledge Tough to do what you don’t know how to do

5. Effectiveness can be Very Simple

6. Motivation ’cause it just won’t happen on its own

7. Effectiveness is like Staying in Shape

8. You can do it

9. Once upon a time …

10. 10 Woke up facing a BIG problem

11. Instrument Backlog

12. 12

13. 13

14. Chain – talk about underlying principle - system level – everything is part of a system and church illustration real effectiveness is about SYSTEM Effectiveness

15. Effective Focus (simple) Insights

16. Principles Focus – Goal + a Simple Plan Improve – address the constraint Evaluate – Measure your progress Pragmatics Problems – What to change Conflicts – What to change to Resistance – How to change Practices Simplify – Creating efficiency Prioritize – Planning success Execute – Getting results

17. Principles Focus – Goal + a Simple Plan Improve – address the constraint Evaluate – Measure your progress

18. 1 st Principle - You need to have Focus Focus = a goal and a simple plan

19. “You've got to be very careful if you don't know where you're going, because you might not get there." -Yogi Berra

20. Our Goal Ensure the Right Measurement Resource is in the Right Place at the Right Time.

21. 1 st Principle - You need to have Focus Focus = a goal and a simple plan

22. “Enthusiasm without knowledge is like running in the dark.” - unknown

23. Our Goal and Simple Plan

24. 2nd Principle – To Improve, address the Constraint

25. “ It’s possible to spend your time working efficiently on unimportant problems which, when solved, will bring no glory to you and no profit to the company.” - Robert H. Henry

26. System view of M&TE operations Plants 2500 500 Receiving 500 after 350 before 10 Labs Total Production 250 Approval 600 Shipping Capabilities of each function 350 before 500 after

27. 3rd Principle – Measure to improve effectiveness

28. “Tell me how you will measure me and I’ll tell you how I will behave.” - Eli Goldratt

29. Throughput Three Measures for greater effectiveness Inventory Operating Expenses

30. Principles Focus – Goal + a Simple Plan Improve – address the constraint Evaluate – Measure your progress

31. Practices Simplify – Creating efficiency Prioritize – Planning success Execute – Getting results 3 1

32. 32 1 st Practice – Simplify for greater effectiveness

33. “Almost every well- established organization has a coral reef of procedures that were laid down to achieve some long forgotten objective.” - John W. Gardner

34. What don’t you need?

35. David?

36. Get rid of everything that doesn’t look like David.

37. It’s OK to…

38. 38 3 1 2nd Practice – Prioritize for greater effectiveness

39. It is not enough to be busy; so are the ants. The question is: What are we busy about? -Henry David Thoreau

40. Focus on Quadrant 2, the “green” zone Not Important / Important Urgent / Not Urgent 1 3 4 PRIORITY GRID 2 IMPORTANT And you let then become URGENT NOT IMPORTANT but they act URGENT IMPORTANT And not yet URGENT NOT IMPORTANT And not URGENT

41. 41 3rd Practice – Execute with singleness of mind for greater effectiveness

42. “Plans are only good intentions unless they immediately degenerate into hard work.” - Peter Drucker

43. Multi-tasking

44. "To do two things at once, is to do neither.“ - Publilius Syrus

45. Learn from the Gerbil

46. Be the Relay Runner

47. Eat the Frog

48. Practices Simplify – Creating efficiency Prioritize – Planning success Execute – Getting results 3 1

49. Pragmatics Problems – What to change Conflicts – What to change to Resistance – How to change Goal Need Want Conflict Type and nature of the problem Direction of the solution The complete solution Negative side effects Obstacles Un-verbalized fears Effective Change Symptom Cause Symptom Cause Root Cause

50. Symptom Cause Symptom Cause Root Cause 1 st Pragmatic– Problems getting beyond the symptoms to find lasting solutions

51. “When we find and work at removing the actual cause of the problem we will never find it repeating.” - Brahma Kumaris

52. 52 Go beyond dealing with symptoms and start addressing the underlying causes.

53. 2 nd Pragmatic– Conflicts breaking the barriers to greater effectiveness Goal Need Want Conflict

54. “We are never so likely to settle a question rightly as when we discuss it freely.” - Thomas Babington

55. 55 Move from arguing about wants and start talking about needs and common goals

56. Type and nature of the problem Direction of the solution The complete solution Negative side effects Obstacles Un-verbalized fears Effective Change 3 rd Pragmatic– Resistance planning for more effectiveness solutions 6 Layers of Resistance

57. “There are no problems we cannot solve together and very few we can solve by ourselves.” – Lyndon Johnson

58. 58 Overcome resistance to change by effectively engaging the stakeholders – determine and address their concerns

59. Pragmatics Problems – What to change Conflicts – What to change to Resistance – How to change Goal Need Want Conflict Type and nature of the problem Direction of the solution The complete solution Negative side effects Obstacles Un-verbalized fears Effective Change Symptom Cause Symptom Cause Root Cause

60. Principles Focus – Goal + a Simple Plan Improve – address the constraint Evaluate – Measure your progress Pragmatics Problems – What to change Conflicts – What to change to Resistance – How to change Practices Simplify – Creating efficiency Prioritize – Planning success Execute – Getting results

61. Recommended Reading 7 Habits – Stephen Covey The Goal – Eliyahu Goldratt Finally Focused – Dean Williams Switch – Chip & Dan Heath Strengths Finder – Rath Well Being Finder – Rath & Harter

62. What’s your next step ?

63. Effective Focus Insights Questions? Comments Principles Focus – Goal + a Simple Plan Improve – address the constraint Evaluate – Measure your progress Practices Simplify – Creating efficiency Prioritize – Planning success Execute – Getting results Pragmatics Problems – What to change Conflicts – What to change to Resistance – How to change