1. Jessica Barrett Simpson, Elizabeth Coogan | Dec. 2014 U.S. Department of Education 2014 FSA Training Conference for Financial Aid Professionals Session 37 Financial Literacy Resources and Updates What Student Borrowers Need to Know

2. Agenda 2 1.Introductions 2.The Knowledge Gap What do students know (or not know) about borrowing? 3.Financial Literacy and Decision Making What do student borrowers need to know? 4.Resources and Best Practices

3. Introductions 3 Jessica Barrett Simpson Senior Analyst Customer Analytics Customer Experience Office Federal Student Aid jb.simpson@ed.gov Elizabeth Coogan Senior Advisor on Financial Literacy Customer Experience Office Federal Student Aid elizabeth.coogan@ed.gov

4. The Knowledge Gap 4 1.Where do students get their information on borrowing and repayment? 2.Do student borrowers understand their loan repayment options? 3.Once they complete or leave school, what do they wish they had done differently? 4.What are the characteristics of student borrowers who need this information the most?

5. The Knowledge Gap: Sources of Info 5 Students get most of their information on financial aid from their school’s financial aid office Top 5 Ways Financial Information was Received% Talking with financial aid counselors at your college or university 78% Other online resources from your school’s office of financial aid 65% Printed materials from your school’s office of financial aid 63% Talking with friends or family about financial aid 59% Talking with other staff or faculty at your school 52% SOURCE: FSA survey of borrowers in school, 2014.

6. The Knowledge Gap: Sources of Info 6 Borrowers in their grace period get most of their information on repayment options from their loan servicer and FSA websites Top 5 Sources of Info on Repayment Options% Online loan servicer account management43% Studentloans.gov website27% NSLDS website19% Phone number for loan servicer17% Studentaid.gov website17% SOURCE: FSA survey of borrowers in grace, 2013.

7. The Knowledge Gap: Sources of Info 7 Borrowers in school give high ratings for entrance and exit counseling, finding it to be helpful, convenient, and clear However, only half of those in grace report that they received exit counseling SOURCES: FSA survey of borrowers in school (2014) and in grace (2013).

8. The Knowledge Gap: Repayment 34% of borrowers in their grace period report not being aware of their repayment options 28% are undecided about what action they will take on their loans at the end of their grace period 33% of those planning to go into repayment at the end of their grace period either don’t know or are undecided about their repayment plan SOURCE: FSA survey of borrowers in grace, 2013. 8

9. 9 The Knowledge Gap: Repayment SOURCE: FSA survey of borrowers in grace, 2013. Have you considered Income-Based Repayment or Pay as You Earn?

10. The Knowledge Gap: Decisions Wh at information do you feel you still need to help you make a decision about the right payment plan for you? I don't know any of the other option plans other than the standard repayment option I did not even know there were any options. I just figured the bill would come and I would need to pay what it says I really need to take some time and look at all the options but I feel a bit overwhelmed every time I do A customized breakdown of my student loans other than examples presented I wish there was a calculator of some sort so that I could put in my information without having to go through the actual process of choosing an option 10 SOURCE: FSA survey of borrowers in grace, 2013.

11. 11 The Knowledge Gap: Actions SOURCE: FSA survey of borrowers in grace, 2013. If you could go through the process of taking out loans to pay for your education all over again, would you take the same actions or make a change?

12. When you first enrolled in school, you may have had an idea of how much you expected to borrow in student loans. Now that you are finished, did you end up borrowing more or less than you initially anticipated? 12 The Knowledge Gap: Actions SOURCE: FSA survey of borrowers in grace, 2013.

13. If I could do it all over again… I would begin paying my loans during my studies I would have taken all subsidized loans and no unsubsidized ones I would have taken out just enough and not the maximum amount I would pay interest as I went Pay some early on loans Rethink how to spend my loan Take more classes per semester to cut down on cost I would borrow less, have a better understanding of loan repayment options, and not accept refund checks to make my loan smaller Find out exactly how much I am borrowing Found other resources and researched how much education would cost Get a loan counselor SOURCE: FSA survey of borrowers in grace, 2013. 13

14. Students often borrow more than they expected Many are not aware of the options for loan repayment other than the standard 10-year repayment plan Many do not have enough information about income-driven repayment plans Without enough information, it is hard for them to make an informed decision about repayment Customized tools exist to help them understand their options, such as the Repayment Estimator and FACT Many borrowers access the tools, but not all are aware of them FAAs have a window of opportunity while students are in school to ensure students have the info they need 14 The Knowledge Gap: Summary

15. Students Most at Risk of Default Non-completers First-generation Non-traditional - age 25 or older Has dependents Not academically prepared – low high school GPA and/or low standardized test scores Note: FSA conference sessions #24 and #36 address in detail how to help student borrowers at risk of default 15

16. Timing matters: Information is needed at the point where decisions are made Make it simple: Don’t overload with information. Focus on the basics Information should be both push (sent out) and pull (available upon request) FSA resources are available: The Repayment Estimator, the Financial Aid Awareness Counseling Tool, publications, videos, infographics, social media, and more 16 The Knowledge Gap: How to Help

17. What is Financial Literacy? 17 “The ability to use knowledge and skills to manage financial resources effectively for a lifetime of financial well being.” 2008 Annual Report, President’s Advisory Council on Financial Capability

18. Personal Finance State Requirements 18 SOURCE: Council for Economic Education, 2014 Survey of the States, http://www.councilforeconed.org/news-information/survey-of-the-states/

19. Financial Literacy State Rankings How financially literate are high school graduates? What have they learned about managing their finances before they enter college? 2013 National Report Card on State Efforts to Improve Financial Literacy in High Schools SOURCE: Champlain College’s Center for Financial Literacy, http://www.champlain.edu/centers-of-excellence/center-for-financial-literacy/report-making-the-grade 19

20. Basics for Student Loan Borrowers 20 Budgeting Borrowing Repayment Strategies

21. 21 Budgeting https://studentaid.ed.gov/sites/default/files/budgeting.wmv

22. Only borrow what is needed Free money first Federal loans vs. private loans Keep track of what is being borrowed Know what is owed prior to entering repayment Pay interest while in school 22 Basics for Borrowers

23. 23 Financial Awareness Counseling Tool The Financial Awareness Counseling Tool (FACT) is on Studentloans.gov

24. 24 Financial Awareness Counseling Tool ExpensesFunds The Financial Awareness Counseling Tool (FACT) is on Studentloans.gov

25. How Schools Are Using FACT Incorporating FACT into the financial aid process Encourage completion of FACT before disbursement of any loan Direct students to FACT after completing promissory note Utilizing FACT as a resource Include as part of annual loan counseling on default aversion Incorporate into student success courses Direct link on financial aid office home page 25

26. Repayment Strategies Basic fundamentals of a loan Loan fees Interest rates Capitalized interest Daily interest formula Rights and responsibilities Benefits of a federal loan Loan servicer Know who to contact and how 26

27. 27 Repayment Estimator StudentAid.gov /repayment-estimator

28. 28 StudentAid.gov My Federal Student Aid NEW

29. FSA Publications 29 StudentAid.gov/ Resources

30. 30 FSA on Social Media Leverage FSA’s social media messages to do your own outreach http://www.financialaidtoolkit.ed.gov/tk/outreach/social-media.jsp

31. Videos 31

32. Infographics http://visual.ly/users/ federalstudentaid

33. Financial Aid Toolkit www.financialaidtoolkit.ed.gov 33

34. Financial Aid Toolkit: Financial Literacy 34 Search for Financial Literacy Resources

35. Successful Outreach 35 Campus-Based Presentation to freshmen and transfers Program for students and alumni for career exposure and loan management One credit course on financial education Financial Wellness part of Office of Student Services, Student Health Money management fairs with prizes Financial literacy for students with SAP issues Students and teachers provide free tax assistance and financial literacy information Deliver to athletic teams and housing students

36. Successful Outreach 36 Delivery Methods Peer counselors trained for personal finance counseling/coaching Financial Aid office provides sub for absent professors Near-to-peer counselors deliver to secondary students One-on-one counseling/coaching Third Party Resources Loan servicers Non-profit organizations State and regional associations Mymoney.gov

37. Profile: IU and Financial Literacy 37 New Office of Financial Literacy MoneySmarts.iu.edu portal for financial literacy programs One credit courses on financial management Peer-to-peer advising SOURCE: http://news.iu.edu/releases/iu/2014/02/fewer- students-borrowing.shtml

38. Profile: IU and Financial Literacy Annual “debt letter” explaining how much students owe and the estimated amount of their monthly payments Results: borrowing decreased by 12% from 2012/13 to 2013/14 Standardized student aid letter that clearly separates grants from loans 38

39. Profile: IU and Financial Literacy Calculator to estimate income after graduation http://moneysmarts.iu.edu/resources/paycheck-estimator.shtml 39

40. Share Your Best Practices 40

41. 41 QUESTIONS?