1. Listening and Critiquing Communication Copyright © 2005 Wadsworth1 CONFIDENT PUBLIC SPEAKING CONFIDENT PUBLIC SPEAKING Deanna D. Sellnow University of Kentucky Deanna D. Sellnow University of Kentucky Chapter Four: Listening and Critiquing Communication

2. Copyright © 2005 Wadsworth2 What is Listening and Why is it Important? Hearing and Listening Not the Same Thing Hearing is a Physiological Process Listening is a Psychological Process

3. Listening and Critiquing Communication Copyright © 2005 Wadsworth3 Question: Which of the following is true in regard to the amount of time we spend listening? a.We listen 75 percent of the time. b.We speak more often than we listen. c.We listen more often than we engage in other forms of communication combined. d.In college, 50 percent of class time is spent listening.

4. Listening and Critiquing Communication Copyright © 2005 Wadsworth4 Communication Process Breakdown

5. Listening and Critiquing Communication Copyright © 2005 Wadsworth5 Types of Listening: Considering Your Purpose Discriminative Listening Listening Between the Lines Comprehensive Listening Listening for Understanding Jason Harris © Wadsworth-Thomson Learning.

6. Listening and Critiquing Communication Copyright © 2005 Wadsworth6 Question: Which of the following is an example of comprehensive listening? a.listening to birds singing in the backyard b.listening to a symposium on AIDS c.listening to a friend in need of help and support d.listening to a favorite CD

7. Listening and Critiquing Communication Copyright © 2005 Wadsworth7 Types of Listening: Considering Your Purpose Appreciative Listening Listening for Enjoyment Empathic Listening Listening to Support, Help, Empathize Critical Listening Listen to Think Deeply and React Analytically Jason Harris © Wadsworth-Thomson Learning.

8. Listening and Critiquing Communication Copyright © 2005 Wadsworth8 Question: The two types of listening most important for listening to classroom lectures are: a.critical and comprehensive. b.critical and discriminative. c.comprehensive and appreciative d.discriminative and comprehensive.

9. Listening and Critiquing Communication Copyright © 2005 Wadsworth9 SIER Model of Critical Listening

10. Listening and Critiquing Communication Copyright © 2005 Wadsworth10 The Ethical Listener: Bad Habits and Solutions Habits to Differentiate Good from Poor Listening http://www.mapnp.org/library/commskls/listen/gd_vs_pr.htm Habits to Differentiate Good from Poor Listening http://www.mapnp.org/library/commskls/listen/gd_vs_pr.htm #1: Becoming Distracted Mental Distractions Physical Distractions Visual Distractions Auditory Distractions A Solution Strategy:Expend Energy Jason Harris © Wadsworth-Thomson Learning.

11. Listening and Critiquing Communication Copyright © 2005 Wadsworth11 The Ethical Listener: Bad Habits and Solutions #2: Faking Attention Using Confirming Behaviors But… Not Really Listening A Solution Strategy: Take Notes

12. Listening and Critiquing Communication Copyright © 2005 Wadsworth12 The Ethical Listener: Bad Habits and Solutions #3: Being Unprepared Critical Listening Demands Effort If Unprepared, Lose Concentration A Solution Strategy:Prepare Yourself

13. Listening and Critiquing Communication Copyright © 2005 Wadsworth13 The Ethical Listener: Bad Habits and Solutions #4: Prejudging the Speaker Can Be Caused by Inaccurate Assumptions Impression Formation and Management A Solution Strategy:Hear the Speaker Out

14. Listening and Critiquing Communication Copyright © 2005 Wadsworth14 The Ethical Listener: Bad Habits and Solutions #5: Mentally Arguing and Jumping to Conclusions Argue about Claims Made During Speech Notice Contradictory & Inaccurate Claims A Solution Strategy:Find Value in Every Speech

15. Listening and Critiquing Communication Copyright © 2005 Wadsworth15 The Ethical Listener: Bad Habits and Solutions #6: Listening Too Hard Listening Overload A Solution Strategy:Listen Analytically Jason Harris © Wadsworth-Thomson Learning.

16. Listening and Critiquing Communication Copyright © 2005 Wadsworth16 The Ethical Listener: Listening Tips Review

17. Listening and Critiquing Communication Copyright © 2005 Wadsworth17 Characteristics of Ethical and Effective Critiques Phrase as Constructive Criticism Explain Why Criticism is Offered Phrase Comments as Personal Perceptions Include Comments of What Speaker Did Well

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19. Listening and Critiquing Communication Copyright © 2005 Wadsworth19 Self-Evaluation of Listening Skills http://www.adv-leadership-grp.com/programs/evaluations/listening.htm Self-Evaluation of Listening Skills http://www.adv-leadership-grp.com/programs/evaluations/listening.htm

20. Listening and Critiquing Communication Copyright © 2005 Wadsworth20 Example of Content Critique

21. Listening and Critiquing Communication Copyright © 2005 Wadsworth21 Example of Structure Critique

22. Listening and Critiquing Communication Copyright © 2005 Wadsworth22 Example of Delivery Critique

23. Listening and Critiquing Communication Copyright © 2005 Wadsworth23