1. MODULE 2 THE MANAGEMENT PROCESS “Everyone becomes a manager someday” What does it mean to be a manager? What do managers do?

2. THE MANAGEMENT PROCESS The Meaning Of Management MODULE GUIDE 2.1 Organizations have different types and levels of management Accountability is a cornerstone of managerial performance Effective managers help others achieve performance and satisfaction Managers must meet multiple and changing expectations

3. THE MEANING OF MANAGEMENT Types and Levels of Management

4. THE MEANING OF MANAGEMENT Accountability Accountability The requirement of one person to answer to a higher authority for performance achieved in his or her area of work responsibility.

5. THE MEANING OF MANAGEMENT Effective Management Effective Managers Meet both performance and satisfaction goals. Performance relates to achieving organizational goals Satisfaction relates to QWL (quality of work life)

6. THE MEANING OF MANAGEMENT Effective Management A Different Perspective

7. THE MANAGEMENT PROCESS What Managers Do MODULE GUIDE 2.2 Managers work is often intense and demanding Managers plan, organize, lead and control Managers enact informational, interpersonal and decisional roles Managers pursue action agendas and engage in networking Managers use a variety of technical, human, and conceptual skills Managers learn from experience

8. WHAT MANAGERS DO The Management Process Planning The process of setting performance objectives and determining what actions should be taken to achieve them. Organizing The process of assigning tasks, allocating resources and coordinating the activities of individuals and groups. Leading The process of arousing people’s enthusiasm to work hard and inspiring their efforts to fulfill plans and accomplish objectives. Controlling The process of measuring work performance, comparing results to objectives and taking corrective action.

9. WHAT MANAGERS DO The Management Process

10. WHAT MANAGERS DO Management Roles

11. WHAT MANAGERS DO Management Skills Technical Skills The ability to use a special proficiency or expertise to perform particular tasks. Conceptual Skills The ability to think critically and analytically. Human Skills The ability to work with others. A high level of emotional intelligence

12. WHAT MANAGERS DO Management Skills

13. Emotional Intelligence The ability to manage ourselves and our relationships effectively Five Facets of Emotional Intelligence 1. Self awareness—understanding moods, emotions 2. Self regulation—thinking before acting, controlling disruptive impulses 3. Motivation—working hard and persevering 4. Empathy—understanding emotions of others 5. Social skills—gaining rapport and building good relationships

14. WHAT MANAGERS DO Management Skills Management Development Lifelong learning The process of continuously learning from daily experiences and opportunities.

15. WHAT MANAGERS DO Management Skills MANAGEMENT TIPS 1. Plan meetings and work schedules. 2. Clarify goals and tasks, and gather ideas for improvement. 3. Appraise performance and counsel team members. 4. Recommend pay increases and new assignments. 5. Recruit, train, and develop team members. 6. Encourage high performance and teamwork. 7. Inform team members about organizational goals and expectations. 8. Inform higher levels of team needs and accomplishments. 9. Coordinate with other teams and support the rest of the organization.