1. DPG Shared Services People Service Support Team - Canberra (PSSTeam Canberra)

2. What does DPG do? People Strategy and Policy Workforce Capability, Skills and Development Workforce Planning and Reporting Workforce Health Safety and Wellbeing Recruit, Select, Transition and Separations Pay and Reward Performance

3. DPG VISION To enable Defence capability through people Operating principle We partner with the Services and Groups to put people first and deliver on our commitments Operating principle We partner with the Services and Groups to put people first and deliver on our commitments A shared People service across Defence is a single professional Defence People solution built around a standard way of operating that is developed once and deployed many times. DPG provides all HR support for all APS matters. OUR SERVICES INCLUDE: Information Advisory Assistance Delivery DELIVERED THROUGH: PeopleConnect 1800 DEFENCE PSSTeams Centres of Expertise Business Partners OUR BEHAVIOURS Customer Courteous to all customers at all times Timely in addressing queries and concerns Committed to supporting customers with providing real value Performance Problem Solving mindset applied to customer and team needs Expertise through coaching, training, and on the job learning Continuous Improvement of self, team, policy, and customer service Connect Strengthen Relationships within DPG and across Defence Support Others and proactively help all team members

4. PeopleConnect

5. Key delivery mechanisms 5 HR Business Partners People Services Support Teams (PSSTeams) Centre of Expertise (CoEs) HR Business Partners lead people outcomes by: Assisting with the delivery of Strategic HR service and working directly with Senior Executives Championing the development of HR strategies to maximise productivity within the Groups / Services Acting as the principal conduit for senior level communication between DPG and Defence Groups / Services Advocating for the effective provision of required HR services from DPG for our clients PSSTeams provide consistent People services support, advice, assistance and coordination to enable the effective management of Defence APS employees. The PSSTeams complement CoEs, HR Business Partners, transaction centres such as payroll services, and existing delivery channels such as 1800Defence. CoEs provide expert guidance and specialist advice, support and delivery on complex people issues or cases where they cannot be resolved otherwise. CoEs support the development of national policy and process in line with the Defence strategic direction. PeopleConnect and DEFENCE 1800 The PeopleConnect intranet site presents a clear and simple customer access channel via the Defence Restricted Network (DRN). It provides the first port of call for DPG Customers and the ability to access People service information. Access via: http://intranet.defence.gov.au/PeopleConnecthttp://intranet.defence.gov.au/PeopleConnect 1800 Defence - an initial point of contact for military and civilian personnel with questions about pay and conditions of service

6. Which Services can I access? ServiceForPoint of Contact Information all ADF/APS people services Go to PeopleConnect on the DRN ADF/APS pay and conditions, personnel administration, travel, entering mandatory training, and Level 1 PMKeyS Help Desk Call 1800 Defence APS people matters Contact your closest PSSTeam strategic people services Contact your HR Business Partner APS employee assistance program Call the EAP hotline 1300 366 789 Advice all ADF/APS people services Go to PeopleConnect on the DRN APS people matters Contact your closest PSSTeam specific people services Contact the relevant CoE strategic people issues Contact your HR Business Partner all complex APS Rehabilitation Call the Front of House Rehab Team on 1800 111 812 or via email to DPG.DPO- FOH@Defence.gov.auDPG.DPO- FOH@Defence.gov.au Assistance all self-service payroll issues Access PMKeyS via PeopleConnect APS people matters Contact your closest PSSTeam a specific complex issue Contact the relevant CoE APS employee assistance program Call the EAP hotline 1300 366 789 all complex APS Rehabilitation Call the Front of House Rehab team on 1800 111 812 or via email to DPG.DPO- FOH@Defence.gov.auDPG.DPO- FOH@Defence.gov.au Delivery APS people services Contact your closest PSSTeam specific people services (e.g. Workforce Health & Safety, People Policy & Employment Conditions) Contact the relevant CoE behaviour/misconduct services Call the VBR hotline 1800 111 812

7. Where are the PSSTeams located?

8. Contact Each PSSTeam can be contacted via the phone, group email box or face to face. How to contact PSSTeam Canberra: PSSTeam.Canberra@defence.gov.au (02) 612 72800 Brindabella Park (BP) 33-1-004-033

9. Who Are Our Customers? We provide HR services support, advice and assistance to: –All Defence APS staff located in the ACT –All ADF members supervising APS staff in the ACT

10. PSSTeam – Our Services We work closely with CoEs/ Business Partners We may either seek their advice or refer customers to them depending on the complexity of a case.

11. PSSTeam – Our Services. We provide advice, information, assistance and delivery of HR services. Unfortunately we do not provide: Administrative support Processing of forms Coordination tasks Embedded personnel

12. PSSTeams – Our Services We provide advice and support in the following: HR policy advice Workforce planning Workplace relations Complaint resolution APS recruitment Diversity and inclusion Absence management Performance Performance case management Dispute resolution Change management Reward and recognition Employee separation

13. Supervisor and Manager Responsibilities A greater emphasis on supervisors and managers to manage their staff There are a few areas where the nature of HR support has changed as a result of shared services

14. Military Administration Contacts for ADF HR Support Army Personnel Support Centre (APAC-ACT) –OC 6265 0751 –Chief Clerk6265 7740 –APAC Staff6265 1390 –Website: APAC-ACT –apac.act@defence.gov.auapac.act@defence.gov.au 28SQN Administration –XO6127 4713 –Admin Officer6127 4673 –MPA Officer6127 4678 –Website: No 28 (City of Canberra) Squadron –28SQN.OrderlyRoom@defence.gov.au28SQN.OrderlyRoom@defence.gov.au

15. Military Administration HMAS Harman –Pers Officer6266 6832 –Assist Pers Officer6266 6639 –Customer Service Centre Officer6266 6604 –Website: HMAS Harman –cscHMASHarman@defence.gov.aucscHMASHarman@defence.gov.au

16. Questions? ?