1. Computer Owners’ Forum May 18, 2015 “Oak Crest Connect” and Gmail email Questions Oak Crest Resident Web Site: www.oakcg.org Please turn off your cell phones.

3. Warning Do Not Install ZoneAlarm Anti-Virus

4. Where did my files go! For Windows XP: C:\Documents and Settings\“User Account Name”\My Documents\Downloads\ zafwSetupWeb_133_209_000.exe PANDAFREEAV.exe or the file may be in the following folder: C:\Documents and Settings\“User Account Name”\Desktop\ zafwSetupWeb_133_209_000.exe PANDAFREEAV.exe ================================================================ For Windows Vista, 7 and 8.1: C:\Users\“User Account Name”\Downloads\zafwSetupWeb_133_209_000.exe C:\Users\“User Account Name”\Downloads\ PANDAFREEAV.exe or C:\Users\“User Account Name”\Desktop\zafwSetupWeb_133_209_000.exe C:\Users\“User Account Name”\Desktop\PANDAFREEAV.exe

5. Answers! Page 1 1.Oak Crest residents were informed on Thursday, 10/16/2014, that they may keep their “comcast.net” email address if they want. If you continue using your existing Comcast account you will need to do two things during the Spring of 2015 as follows: a. When the Erickson technician comes to your apartment tell him/her that you are keeping your “comcast.net” email address and keeping your existing cable modem (the box connected between the wall and your computer). You will pay your monthly bill to Comcast as you do now for Internet email service. b. Pay for Oak Crest Connect service on your monthly bill from Erickson. You will not be allowed to opt-out of Oak Crest Connect. Why pay twice for Internet service? We can show you how to create a new free email address and avoid paying twice for Internet service.

6. Answers! Page 2 2. If you are a retired Verizon employee receiving a discounted land-line monthly phone bill from Verizon you will not get credit for this discount in your monthly bill from Erickson even though Verizon will be providing Oak Crest Connect land-line phone service. 3. Will I have to change my email address? Yes – if you want to save money! Use Gmail, Yahoo, Outlook, LiveMail, HotMail or others. Suggestion: Start Now Your new email address should be operational prior to: April 20, 2015 4. After OCV Connect: Will I be able to use a static IP address.  NO!

7. Answers! Page 3 5. If you currently rent your cable modem or router Erickson will return it to Comcast for you. 6. There is no limit to the number of devices you can connect to the new wireless network. 7. The day you sign your agreement with Erickson that you are satisfied that all work is complete is the day your Address Book (contact list) and all emails are deleted from your comcast.net account. Don’t wait until the 2nd Quarter of 2015 to convert!

8. Answers! Page 4 8. When your comcast.net email account is deleted you will not be able to use Norton as your virus protection (copyright violation). The OCV Computer Group recommends: ZoneAlarm Free Firewall 2015 => at http://www.zonealarm.comhttp://www.zonealarm.com Panda Free Antivirus 2015 => at http://www.pandasecurity.comhttp://www.pandasecurity.com See http://www.oakcg.org/Pg!Library.htm#after-comcast-replace-norton for detailshttp://www.oakcg.org/Pg!Library.htm#after-comcast-replace-norton 9. OCV Connect changes in the Computer Lab will not involve Computer Group users. Computer Group management will work with Erickson to make any conversions in the Lab that are required. 10. The new land-line phone service will include free unlimited local, national and international long distance calling. You also get Caller ID, Voice Mail and Call Waiting. Call forwarding will not be an option of Oak Crest Connect. This change will not affect cell phones.

9. Answers! Page 5 11. Contact Erickson employee Debbie Lee at dlee@erickson.com to change your existing comcast.net email address to something different for the following Erickson general email distributions (not for Oak Crest Connect):dlee@erickson.com a)Catering / Acorn Pub events b)Coupons for on-campus stores c)Dining Services (for weekly menus) d)Educational Opportunities e)General Services Notices f)Monthly Calendar of Activities g)Oak Leaf h)Special Trips Calendar i)The Observer j)Todd Sullivan - (Funds, tributes and special Notices from Administration) k)WOCV - TV Guide and Studio Productions

10. Answers! Page 6 12. Do you currently have a wireless router in your apartment? If so, it will go away after the conversion. Erickson recommends you Do Not use a private wireless network inside your apartment. If you install a bridge router in your apartment the bridge frequencies (2.4 GHz and 5 GHz) will conflict with the OCV Connect frequencies. 13. Computer users who are paying AOL, AT&T or Verizon for dial-up Internet download service will need to cancel Internet service after Oak Crest Connect becomes available. 14. How will I move my Address Book from comcast.net to the new address? Gmail is a one step process: Click on "Import mail and contacts”. or Use Export from comcast.net and then import to the new email client. For Help Go to http://www.oakcg.org/Basic-Begn/BB-5-F14(Google-Acct).dochttp://www.oakcg.org/Basic-Begn/BB-5-F14(Google-Acct).doc and Transferring-Information-from-Comcast-to-Gmail.pdfTransferring-Information-from-Comcast-to-Gmail.pdf

11. Answers! Page 7 15. How to identify the Oak Crest Connect boxes? a. The ceiling “cone” is used to boost your cell phone signal. (cone / phone) b. The ceiling square box is for the wireless (Wi-Fi) Oak Crest Connect. The green light means the power is turned on. c. The box under your shelf is for the new land-line phone service. 16. Oak Crest Connect Wi-Fi internet speed so far is showing 37 Mbps. (up to 10 times faster than current resident speed) 17. How do I calculate my download speed? Take the Mbps (million bits per second) value and divide by 10. The result is in characters per second.

12. Questions? Page 1 1. How will I move my inbox email at comcast.net to the new address? Some new email clients will help you do this. Example: Gmail 2. How will I move my old saved folders from comcast.net to the new address? Come to COF for an explanation. 3. A date for cell phone reception improvement is unknown. 4. Should I submit my email address to be added to the 2015 “Resident Directory”?

13. 5. Any more to add? Questions? Page 2

15. COF Items: Page #1 1. Make sure you only send from your new email client service so reply doesn't come back to the comcast.net address. -----Original Message----- From: Jim Harris To: John Doe Sent: Mon, Sept 15, 2014 10:30 am Subject: Re: “Something”.

16. COF Items: Page #2 2. Explain email parameters: “From:, To:, Cc: and Bcc:” “From:” = The person sending the email. “To:” = The person receiving the email. “Cc:” = Originally (Carbon Copy). Sending the message to one or more additional recipients. “Bcc:” = A Blind Carbon Copy (Use Bcc when copying a message to many people. This keeps the e-mail addresses private.) "Undisclosed recipients:“ = “To:” is blank and all recipients are sent “Bcc:” For more information please go to the COF Glossary and lookup “Email”.  COF-Handbook-Glossary.pdfCOF-Handbook-Glossary.pdf 3. How to update your Erickson medical system email address: Go to the Medical office in the Village Square basement and request a change.

17. COF Items: Page #3 4A. Reinitialize Dropbox after losing PC sync with Dropbox or changing email address on Dropbox web site. a. Left click the start button. b. Left click “All Programs”. c. Left click the “Dropbox” folder. d. Left click the “Dropbox” command with the blue box icon. 4B. For Dropbox users only: After installing Panda Anti-Virus on your computer you will need to uninstall Dropbox and re-install it to sync to your online Dropbox account.

18. COF Items: Page #4 5. What is that big hole in the wall under my shelf near my apartment door? It looks like a bathroom cabinet. It will soon contain all the parts needed to operate the new Oak Crest Connect land-line phone service. You will soon see wires and other stuff: a)Phone Cable Jack: b) Fiber Optic Connector: c) Electrical Power Outlet: