1. Keeping it Simple: ACS ™ Services – It’s all in the Service Type ID National Postal Forum May 17 – 20 Kai Fisher – Customer Service Support Analyst, USPS ®

2. 2 Topics 2 Service Type ID Characteristics Choosing the STID for your mail New services and STIDs for 2015 Understanding your mail Mail Class UAA Disposition & Ancillary Service Endorsements Address Correction Type Mail Entry Option IMb Tracing ®

3. What is a Service Type ID?  The Intelligent Mail ® barcode allows the 3-digit Service Type ID field to contain information that USPS ® uses to meet your business needs by requesting extra services  These services include: Mail piece disposition if undeliverable Address correction options IMb Tracing ® 3 STID Characteristics

4.  Mail Class First-Class Periodicals Standard Package Services  Mail Entry Option Full-Service Basic Non-Automation  IMb Tracing ® Barcode scans that provide status information of a mailpiece This discussion addresses Destination IMb Tracing 4

5. STID Characteristics  UAA Disposition Forward Return Discard  Address Correction Type, if any None Hardcopy ACS ™  OneCode ACS ®  Full-Service ACS  Traditional ACS (#B - - - - - -) 5

6. 6 Topics 6 Service Type ID characteristics Choosing the STID for your mail New services and STIDs for 2015 Understanding your mail Mail Class UAA Disposition & Ancillary Service Endorsements Address Correction Type Mail Entry Option IMb Tracing ®

7. Understanding Your Mail Determine Mail Class  First-Class Mail ® may be required, depending on the content of your mail.  Periodicals require a special approval.  Standard Mail ® must weigh less than 16 oz and include contents that are generally the same regardless of the addressee – like advertising and light catalogs.  Bound Printed Matter – may be either flats or packages and weighs 1 pound or more – frequently a large catalog. 7

8. Undeliverable-As-Addressed Disposition: There are several options: 8 Understanding Your Mail  Request address corrections (Manual or ACS ™ )  Return it  Discard as Waste (First-Class Mail ® requires ACS)  Forward or Return it  Forward or Discard it  Forward or Securely Destroy it (ACS is required ) Ask yourself: Do you really need the mailpiece back? You can trust the USPS ® to securely destroy your mailpieces.

9. “Default” Undeliverable Mail Treatment  The default treatment for First-Class Mail ® is to forward or return it with no additional postage paid and no separate address correction notice  Periodicals are forwarded for 60 days and an address correction is sent after 60 days (PS Form 3579). Any further pieces are discarded. If Nixie, a notice is sent every time.  Standard Mail ® and Bound Printed Matter is discarded with no notice to the mailer  Standard Post, Parcel Select, Media Mail, and Library Mail are forwarded to the addressee as Postage Due. Nixies are returned, forwarding (if appropriate) and return postage is charged. 9

10. Address Service Requested  Option 1 Forward if possible, return if not Available with Manual or ACS ™ notice for forwarded pieces only Requires weighted fee for returned Standard Mail ®  Option 2 – Available via ACS only Forward if possible, return if not ACS notice provided for forwarded and returned pieces Requires weighted fees for returned Standard Mail 10 The weighted (per piece) fee is the First-Class Mail or Priority Mail single-piece price, plus any nonmachinable surcharge multiplied by 2.472; rounding any fractions to the next whole cent. So: 49¢ x 2.472 = $1.22

11. Change Service Requested  Option 1 All UAA mail is discarded Available with Manual or ACS ™ Except: First-Class Mail ® requires ACS!  Option 2 – Available via ACS only Forward if possible, all others discarded ACS notice provided for both Currently only available for First-Class Mail. Soon to be available for Standard Mail letters & flats & Bound Printed Matter with an IMb ™. 11 No Weighted Fee!

12. 12 Return Service Requested  Option 1 Manual Service Type ID & print the endorsement All UAA mail is returned to sender No separate notice provided  First-Class Mail ® returned at no additional charge  Standard Mail ® returned at First-Class Mail single- piece price  Option 2 – Available via ACS ™ only All UAA mail is returned to sender at prices above ACS notice also provided 12

13. 13 Temp - Return Service Requested  Option 1 – First-Class Mail ® ONLY Manual Service Type ID & print the endorsement Permanent COA & UAA mail is returned to sender  First-Class Mail returned at no charge Temp COA - mail is forwarded – no notice provided  Option 2 – Available via ACS for First-Class Mail ONLY Permanent COA & UAA mail is returned to sender at no charge ACS notice also provided Temp COA - mail is forwarded – no notice provided 13

14. Forwarding Service Requested  Option 1 Forward if possible, return if not Reason for UAA provided only if returned This is the same as the ‘default’ treatment for First- Class Mail Not recommended for Standard Mail ® Requires weighted fee for returned Standard Mail Not available with ACS Does not meet Move Update standards 14 The weighted (per piece) fee is the First-Class Mail or Priority Mail single-piece price, plus any nonmachinable surcharge multiplied by 2.472; rounding any fractions to the next whole cent. So: 49¢ x 2.472 = $1.22

15. Address Correction Types  None  Manual PS Form 3547 / 3579 – local Post Office ™ delivers and collects fees Return of the mailpiece may incur fees depending on the mail class 15

16. Address Correction Types  Electronic OneCode ACS ® – delivered via Electronic Product Fulfillment (EPF) account Full-Service ACS – delivered via PostalOne! ® after the records are associated to qualified mailpieces in the eDoc 16 Or, get them all in the same file…. Traditional ACS – delivered via EPF

17. Alternate ACS ™ Record Fulfillment Option SingleSource ACS Fulfillment:  Provides all records via EPF  Provides all records in one format* with options for additional CSV and XML/XLS formats  Bills monthly for Traditional ACS™, OneCode ACS ®, and non-qualifying Full-Service ACS records  Provides all records within 24 hours of receipt at NCSC * The ACS File Format layout is published at: https://ribbs.usps.gov/acs/newACSformat/ACSFileF ormatTechnicalGuide.pdf 17

18. Identify Your Mail Entry Option to select the proper STID:  Full-Service option: Provides additional discounts, fee waivers & visibility Requires the use of an IM ® barcode on mail, containers, and trays, and must submit electronic documentation  Non-automation Qualifies for some discounts, like carrier route & presort prices  Basic Automation No discounts, IMb ™ required for OneCode ACS ®  Full Postage No barcode required, unless you are requesting OneCode ACS 18

19. IMb Tracing ®  IMb Tracing is available at no additional charge  Provides near real-time tracking for your First-Class Mail ®, Periodicals, and Standard Mail ® letters and flats  It can be used on outgoing (Destination) and/or incoming reply mail (Origin)  For more information: https://ribbs.usps.gov/confirm orhttps://ribbs.usps.gov/confirm https://mailtracking.usps.com/mtr/landing/resources/confirm/landing ConfirmLaunch.jsp 19

20. 20 Topics 20 Service Type ID characteristics Choosing the STID for your mail New services and STIDs for 2015 Understanding your mail Mail Class UAA Disposition & Ancillary Service Endorsements Address Correction Type Mail Entry Option IMb Tracing ®

21. STID Information 21 ribbs.usps.gov/stids

22. STID Quick Service Guide  A one-page quick reference to answer some basic questions about STIDs  Describes the different types of ACS ™  Steps to selecting a STID  Description of ancillary service endorsements and their ACS options. 22

23. Table of STIDs 23

24. STID Table Structure  Find your Mail Class  Choose your Address Correction Option and Ancillary Service Endorsement  Find your Mail Entry Type & IMb Tracing ® selection 24

25. Appendix A - STID Details Explanation 25 Address Correctio n Notice Type IMb Service Option ACS Notice Provided to Mailer IMb Tracing Mailpiece Disposition Requires Printed Ancillary Endorse- ment Recommended ASE Printed on Mailpiece Allowable ASE Printed on Mailpiece ACS Option Fees Meets Move Update Rqmts Constraints / Notes Action taken if barcode is unavailable or invalid (and based on recommended (A) or allowable (B) printed ancillary endorsement, if present)

26. Appendix A - STID Details Explanation 26 Address Correctio n Notice Type IMb Service Option ACS Notice Provided to Mailer IMb Tracing Mailpiece Disposition Requires Printed Ancillary Endorse- ment Recommended ASE Printed on Mailpiece Allowable ASE Printed on Mailpiece ACS Option Fees Meets Move Update Rqmts Constraints / Notes Action taken if barcode is unavailable or invalid (and based on recommended (A) or allowable (B) printed ancillary endorsement, if present)

27. Appendix A - STID Details Explanation 27 Address Correctio n Notice Type IMb Service Option ACS Notice Provided to Mailer IMb Tracing Mailpiece Disposition Requires Printed Ancillary Endorse- ment Recommended ASE Printed on Mailpiece Allowable ASE Printed on Mailpiece ACS Option Fees Meets Move Update Rqmts Constraints / Notes Action taken if barcode is unavailable or invalid (and based on recommended (A) or allowable (B) printed ancillary endorsement, if present)

28. 28 Topics 28 Service Type ID characteristics Choosing the STID for your mailing New services and STIDs for 2015 Understanding your mail Mail Class UAA Disposition & Ancillary Service Endorsements Address Correction Type Mail Entry Option IMb Tracing ®

29.  ACS ™ account required prior to use Complete the ACS Enrollment Form at: https://ribbs.usps.gov/acs Contact acs@usps.gov for assistance  Invoice will be provided monthly to: ACS Account (SingleSource ACS, OneCode ACS ®, or Traditional ACS) delivered via EPF The ACS Billing profile for the MID The CRID that holds the MID 29 New in 2015 - Change Service Requested Opt 2 for Standard Mail ® Letters & Flats and Bound Printed Matter

30.  IM ® barcode with proper STID is required  Not available with manual address corrections  Forward if possible, discard if not possible; ACS ™ provided  Forwarding fee charged based on mail class and shape Standard Mail Letter – Proposed 45¢ Standard Mail Flat – Proposed $1.40 Bound Printed Matter – Proposed $3.15  Forwarding fee and ACS fee charged via ACS account 30

31. STID Table: Change Service Requested Option 2 for Standard Mail ® 31 Do not use before launch date!

32. 32 STID Table: Change Service Requested Option 2 for Bound Printed Matter Do not use before launch date!

33. ACS Billing Profile 33

34. Let’s Practice  You’re a Full-Service mailer.  You’re sending advertising mail to customers in your local trade area.  You want electronic address corrections.  You want to know where your mail is in the postal system.  You don’t want the undeliverable pieces to be returned to you. 34

35. Practice Solution Appendix A: Ancillary Services - Service Type Identifier (STID) Detailed Explanation 35

36. Practice Solution Appendix A: Ancillary Services - Service Type Identifier (STID) Detailed Explanation 36

37. Practice Solution Appendix A: Ancillary Services - Service Type Identifier (STID) Detailed Explanation 37

38. Practice Solution Appendix A: Ancillary Services - Service Type Identifier (STID) Detailed Explanation 38

39. Let’s Practice  You’re a not a Full-Service mailer and you’ve never received electronic address corrections before.  You’re sending medical insurance information to your customers.  You want the mail forwarded if they have moved.  Since this mailing contains sensitive information about their health and health coverage, you want all mail that cannot be delivered to be Securely Destroyed by the USPS ®.  You want to track your mail. 39

40. Practice Solution 40 Appendix A: Ancillary Services - Service Type Identifier (STID) Detailed Explanation What are my search words?  Mail Class: Basic/Non-automation First-Class Mail ®  IMb Tracing ® : Destination  Anything else? Secure Destruction ribbs.usps.gov/securedestruction

41. Let’s Practice  You’re a Full-Service mailer.  You’re sending catalogs that weigh 16 ounces to specifically targeted potential and known customers.  You want electronic address corrections.  You want the catalog to be forwarded if the customer has moved, but you don’t want them to pay any forwarding postage.  But you don’t want them back if they can’t be delivered or forwarded. 41

42. Practice Solution 42 Appendix A: Ancillary Services - Service Type Identifier (STID) Detailed Explanation What are my search words?  Mail Class: Full Service Bound Printed Matter  IMb Tracing ® : None  Anything else? Forwarded if possible UAA discarded

43. 43 Topics – Review 43 Service Type ID characteristics Choosing the STID for your mailing New services and STIDs for 2015 Understanding your mail Mail Class UAA Disposition & Ancillary Service Endorsements Address Correction Type Mail Entry Option IMb Tracing ®

44. General Advice to Mailers – Do’s & Don’ts  Don’t request forwarding & return for Standard Mail ® (Forwarding Service or Address Service Requested) unless you are willing to pay 2.472 x the single-piece price to get it back.  Don’t use the ancillary service endorsement “Electronic Service Requested” if you are not requesting an ACS electronic address correction in the IMb ™.  Don’t request the return of your mailpiece if all you really need is the updated address information/reason for nondelivery. Use Change Service Requested instead and Secure Destruction if you need it.  Don’t print an ancillary service endorsement that conflicts with the Service Type IDs in the IMb. The printed endorsement overrules the STID in the IMb when they don’t match. When in doubt, use Electronic Service Requested unless the disposition of the mailpiece when the IMb cannot be read is not acceptable to you. Use Appendix A to learn the risks involved. 44

45. General Advice to Mailers – Do’s & Don’ts  Do incorporate ACS into your mailings.  Do consider allowing First-Class Mail ® that you don’t need returned or you don’t want forwarded to be discarded by the USPS ®.  Do consider letting the USPS securely destroy your sensitive mail.  Do use both Table 4 for the quick lookup and Appendix A for the details about the STIDs, associated endorsements, constraints, and what happens to the piece if the barcode isn’t read.  Do plan for STID changes and additions in your mail preparation software.  Do go to the RIBBS STID page and subscribe to the feed to be notified when there is news or updates. 45

46. Service Type ID Resource Page on RIBBS ®  Provides current links to: STID Table Appendix A IM ® barcode specifications IM ® barcode ID table A list of informative resources Future STID Table (90 days prior to effective date) Future Appendix A (90 days prior to effective date)  Sign up for the RSS feed to be notified when documents are updated – never miss new opportunities! 46

47. Resources for Service Type IDs  Service Type ID (STID) page with RSS feed https://ribbs.usps.gov/stids  A Guide to Intelligent Mail for Letters and Flats: https://ribbs.usps.gov/intelligentmail_mailpieces/docume nts/tech_guides/stid.pdf  Appendix A: Ancillary Services – Service Type Identifier (STID) Detailed Explanation: https://ribbs.usps.gov/intelligentmail_guides/documents/t ech_guides/AncillaryServices_STID_Detailed_Explanatio n.pdf  IMb Tracing ® home page: https://mailtracking.usps.com/mtr/landing/resources/confi rm/landingConfirmLaunch.jsp 47

48. Monday Colleges and University Addressing: Issues and Opportunities Jim Wilson / Richard Boudrero – Beginner – Period 7, 11 am Keeping It Simple: ACS™ Services – It’s All in the Service Type ID Kai Fisher – Intermediate – Period 7, 11 am Growing a Great Address Quality Foundation Ed Wanta / Wanda Senne –Beginner – Period 9, 2:45 pm Your Software is Talking, Are You Listening? Angela Lawson / Chris Lien – Intermediate – Period 10, 4 pm Sunday Demystifying UAA – Where did it come from? How can we fix it? Jim Wilson / Gary Seitz – Beginner – Period 6, 4 pm USPS ® Co-Presentations Schedule Tuesday Leveraging the NCSC RIBBS Site – Understanding What’s Available to You Ed Wanta – Delivery Solutions Theater, 1:30 pm Wednesday 360 o Perspective of Address Element Correction (AEC)/AEC II ® Angela Lawson / Dan O’Brien – All Levels – Period 16, 8 am