1. Performance Measurement: Indicators Sara Grainger Statistical Support for Public Bodies Office of the Chief Statistician

2. Indicators of outcomes SG want an outcome based approach… Not an indicators based approach But outcomes are rarely directly measureable Indicators give an indication of whether the outcome is being achieved

3. Outline of presentation 1.Important criteria for good outcome indicators 2.What data are available and how they can be accessed 3.Where to find more information and access support and guidance on measuring outcomes

4. Criteria for indicators 1. Relevant and unambiguous The indicator should be clearly and directly relevant to at least one of the high level outcomes that are being sought. It may not be a direct measure of the outcome but it should be a clear and unambiguous indicator of progress toward that outcome. The definition should allow for non-experts to understand the indicator and there should be no possibility of misinterpretation.

5. The definition of the indicator should be harmonised with any similar measures being used in other frameworks, performance management systems, legislation or national or international conventions. Criteria for indicators 2. Harmonised with other frameworks and concepts

6. The data should be published regularly The time lag between recording and reporting of data should be minimal, The data should be easily accessible to all Criteria for indicators 3. Timely and accessible

7. For data from surveys: The data should be precise enough to measure change (i.e. the confidence intervals should be narrow enough that it can be reliably reported whether or not the target has been achieved at the relevant geography or for the given sub- group). The data should be based on a sample that is representative of the relevant population and collected using recognised best practice in surveys. Criteria for indicators 4. Statistically Robust

8. For data from administrative systems: All bias and error in the data should be recognised and the implications assessed against the usefulness of the data. There should be minimal risk to changes in systems and recording practice over time. The data should be fully quality assured and auditable. Criteria for indicators 4. Statistically Robust

9. The cost of collecting the data to a sufficient quality standard should be outweighed by the usefulness and utility of the data. Criteria for indicators 5. Affordable

10. Contains a HUGE amount of data, mostly at data zone level Easy to download, map, compare across time or area The SNS team are happy to provide demonstrations and assistance

14. http://www.scotland.gov.uk/Topics/Statistics/scotstat

15. http://www.scotland.gov.uk/Topics/Statistics/statcontacts CONTACT US!!

16. More information Performance indicators: good, bad, and ugly A report by the RSS working party on performance monitoring in the public services http://www.rss.org.uk/PDF/PerformanceMonitoring.pdf Scottish Government Statistics Group Methodology Glossary http://www.scotland.gov.uk/Topics/Statistics/About/Methodology/

17. Where to go for support The Analysts Network: http://www.scotland.gov.uk/Topics/Statistics/scotstat/analystsnetwork Includes details of the SOLACE led “Improving Local Indicators Project” – all welcome to get involved! Statistical Support for Public Bodies Branch: Sara.Grainger@Scotland.gsi.gov.uk 0131 2440329