1. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 Orientation CLICK THROUGH PRESENTATION 1-800-553-7798 WELLSPRINGEAP.ORG

2. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 Feel free to write down any questions as they come up. Contact information is provided for you throughout this orientation. Welcome To Your Employee Assistance Program (EAP) Online Orientation

3. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 WHAT YOU’LL LEARN  The EAP: What is it?  Benefits and services provided  Examples of ways the EAP can help

4. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798

5. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 A resource available to you and your benefits-eligible family members to utilize when you need meaningful solutions to work and life challenges. Employee Assistance Program EAP

6. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 IT’S CONFIDENTIAL The hallmark of an EAP is that it is confidential. Wellspring does not release any information back to your company unless we have your written permission.

7. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 WITHOUT COST TO YOU This benefit is paid for by your employer—a real savings to access professional services with no out- of-pocket expenses. Wellspring EAP partners with your company to provide meaningful solutions that support your well- being and productivity.

8. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 WHAT DOES THE EAP OFFER?

9. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 COUNSELING ASSESSMENTS DescriptionCOUNSELING ASSESSMENTS Description | Some Examples | Access CHILDCARE & PARENTING RESOURCES Description | Some Examples | Access OLDER ADULT & ELDERCARE RESOURCES Description | Some Examples | Access DAILY LIVING RESEARCH ASSISTANCE Description | Some Examples | AccessSome ExamplesAccess CHILDCARE & PARENTING RESOURCES DescriptionSome ExamplesAccess OLDER ADULT & ELDERCARE RESOURCES DescriptionSome ExamplesAccess DAILY LIVING RESEARCH ASSISTANCE DescriptionSome ExamplesAccess MENU OF SERVICES: To jump to a specific benefit, click on it. Or you can click anywhere for the next slide. LEGAL SERVICES DescriptionDescription | Some Examples | AccessSome ExamplesAccess FINANCIAL SERVICES DescriptionDescription | Some Examples | AccessSome ExamplesAccess ID THEFT RECOVERY & PREVENTION DescriptionDescription | Some Examples | AccessSome ExamplesAccess SAVINGS CENTER DescriptionDescription | Some Examples | AccessSome ExamplesAccess

10. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798

11. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 In-person meetings with a counselor who will assess if your concerns can be resolved within the assessment period (up to 3 sessions), or if you need ongoing counseling. If the outcome of your assessment indicates that you need ongoing services, you will be referred to an appropriate provider or resource.

12. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 Example matters we can help with

13. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798  Addictions  Anxiety & Depression  Family Matters  Relationships  Communication  Divorce  Productivity  Domestic Violence  Eating Disorders  Gambling  Grief & Loss  Stress Management  Work Concerns  Motivation …and more

14. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 How to access this service

15. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 You can call 1-800-553-7798 to speak to a counselor anytime, day or night. You can also send in a request to be contacted by a counselor via the website: wellspringeap.org. Your username is your company name unless otherwise informed by HR. wellspringeap.org. Contact Us

16. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798

17. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 A benefit that allows you to connect with a childcare & parenting resource specialist an unlimited number of times by phone or live chat

18. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 Example matters we can help with

19. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798  Finding Back-up Care  Finding Family Day Care  Resources And Information For Kids From Birth To 16 Years  Finding Summer Camps  Finding Center Care  Finding In-Home Care  Finding Pre-Schools  Finding Day Care Providers with Confirmed Vacancies  College Planning …and more

20. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 How to access this service

21. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 BY PHONE: You can call 1-800-553-7798 to speak to a childcare & parenting resource specialist any time, day or night. ON THE WEB: You can also send in a request to be contacted (same day, or on the next business day when requests are made after-hours and on weekends) via the website: wellspringeap.org. Your username is your company name unless otherwise informed by HR. LIVE CHAT: Once online, click on the Live Connect button from the menu of icons on the home page. Contact Us

22. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798

23. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 A benefit that allows you to connect with an older adult & eldercare resource specialist an unlimited number of times by phone or live chat

24. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 Example matters we can help with

25. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798  Housing options  Caregivers  Government programs  Understanding Social Security benefits  Referrals For Adult Daycare/Senior Centers  Assisted Living  Respite Care  Transportation  Understanding Medicare/Medicaid …and more

26. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 How to access this service

27. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 BY PHONE: You can call 1-800-553-7798 to speak to an older adult & eldercare resource specialist any time, day or night. ON THE WEB: You can also send in a request to be contacted (same day, or on the next business day when requests are made after-hours and on weekends) via the website: wellspringeap.org. Your username is your company name unless otherwise informed by HR. LIVE CHAT: Once online, click on the Live Connect button from the menu of icons on the home page. Contact Us

28. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798

29. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 A benefit that allows you to connect with a Daily Living resource specialist an unlimited number of times by phone or live chat.

30. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 Example matters we can help with

31. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798  Moving & Relocation Services  Apartment Search  Chore Services  Dining & Entertainment  Tutors  Fitness Programs  Home Repair  Pet training  Volunteer Opportunities  Event Planning  Consumer Education  Home Ownership  Transportation/Travel Services  Consumer Reviews …and more

32. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 How to access this service

33. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 BY PHONE: You can call 1-800-553-7798 to speak to a daily living resource specialist any time, day or night. ON THE WEB: You can also send in a request to be contacted (same day, or on the next business day when requests are made after-hours and on weekends) via the website: wellspringeap.org. Your username is your company name unless otherwise informed by HR. LIVE CHAT: Once online, click on the Live Connect button from the menu of icons on the home page. Contact Us

34. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798

35. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 This benefit allows you a free initial 30-minute phone consultation with an attorney, per separate legal matter. Ongoing consultations with a lawyer are available at 25% off regular fees. You also get unlimited access to do-it-yourself legal documents online.

36. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 Example matters we can help with

37. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798  Civil/Consumer Issues  Personal/Family Legal Services  Financial Matters  Real Estate  Criminal Matters  Mediation  Legal Documents  Fraud  IRS Matters  Estate Planning Law  Immigration and Naturalization …and more

38. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 How to access this service

39. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 BY PHONE: You can call 1-800-553-7798 to speak to a legal counselor. The best time to call would be during business hours. ON THE WEB: You can also send in a request to be contacted (same day, or on the next business day when requests are made after-hours and on weekends) via the website: wellspringeap.org. Your username is your company name unless otherwise informed by HR. LEGAL LIBRARY: Once online, click on the Legal button from the menu of icons on the home page. Contact Us

40. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798

41. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 This benefit offers a free 30-minute phone consultation with a financial counselor, per separate financial matter.

42. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 Example matters we can help with

43. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798  Business Services  Buy-Sell Funding  Executive Bonus  Key Person Protection  Retirement Planning  Life Insurance Needs  IRA Funding  Budget Assistance  Tax Consultation & Preparation  Debt Management  Credit Counseling  College Planning  Investments …and more

44. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 How to access this service

45. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 BY PHONE: You can call 1-800-553-7798 to speak to a financial counselor. The best time to call would be during business hours. ON THE WEB: You can also send in a request to be contacted (same day, or on the next business day when requests are made after-hours and on weekends) via the website: wellspringeap.org. Your username is your company name unless otherwise informed by HR. FINANCIAL LIBRARY: Once online, click on the Financial button from the menu of icons on the home page. Contact Us

46. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798

47. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 You have access to a free consultation of up to 60 minutes with a highly trained Fraud Resolution Specialist™ (FRS) who helps with 7 emergency response activities.

48. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 Example matters we can help with

49. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798  Identity and credit restoration  Emergency Response Kit  Communicating with creditors and collectors  Fraud Alert & Security Freezes  Representation  Credit Report Review  Case File Management  Document/Letter Preparation  Financial & Legal Consultations …and more

50. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 How to access this service

51. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 BY PHONE: You can call 1-800-553-7798 to speak to An ID Theft recover/prevention specialist. The best time to call would be during business hours. ON THE WEB: You can also send in a request to be contacted (same day, or on the next business day when requests are made after-hours and on weekends) via the website: wellspringeap.org. Your username is your company name unless otherwise informed by HR. ID THEFT RESOURCE LIBRARY: Once online, click on the Financial button from the menu of icons on the home page. Contact Us

52. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798

53. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 This benefit gives you online access to discounts on products and services through Corporate Perks.

54. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 What types of product/service deals are available?

55. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 Restaurants: Find participating restaurants in your area Travel: hotels, flights, car rentals, vacation packages, cruises Auto: Car buying, car rentals, insurance, maintenance & parts Electronics: Computers, TV services, video games, tablets, cameras Phones: Accessories, phones, plans & services Flowers & Gifts: Flowers, plants, gift baskets, gifts, birthdays, house- warming Taxes: Car insurance, home insurance, banking, education, home mortgages Tickets: Movies, theater, theme parks, sports Apparel: Shoes, women’s clothing, men’s clothing, kids & baby Home: Home décor, appliances, bed & bath, home improvement, outdoor living

56. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 How to access this service

57. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 ON THE WEB: 1.Log in to your EAP website at wellspringeap.org 2.Type in your username and 3.click SAVINGS CENTER from the menu of icons Access The Savings Center

58. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798

59. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 “My day care provider is moving and I need to find another provider before the end of the week.” “My father is having a hard time staying at home alone. How do I determine what type of resources are best for him? Can you help me find the resources?”

60. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 “My wife has taken a new job and we will be moving. I need information about the schools and civic organizations in the area, as well as local realtors.” “I would like to start exercising more regularly and have heard about Pilates. Can you send me information about Pilates classes in my area?”

61. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 “My son has recently been diagnosed with ADHD. Are there any parent support groups I can join?” “Our home was destroyed by a flood; can you provide information on shelters and food banks?”

62. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 “My son is just starting to look at colleges, but we don’t know where to start. Can you provide me with information on mid-sized East Coast colleges with a major in finance? Do you also have financial aid information? “I’m out of town, and my wife called to tell me the garage door won’t lock. Can you help me find someone to repair it?”

63. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798 “I’m going through a divorce, and I need a lawyer and a counselor.” “My teenager and I aren’t getting along at all, and I’m so frustrated. My wife isn’t helping either.” “My co-worker is bullying me, but I don’t know how to approach my boss.”

64. EAP Orientation | Back to First Slide | MENUBack to First SlideMENUFor Immediate Assistance 1-800-553-7798