1. Business Crisis and Continuity Management (BCCM) Course Revision Project Greg Shaw GWU 202-994-6736 glshaw@gwu.edu glshaw@gwu.edu 3 - 1

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4. 4 Terminology “ How can business continuity mature as a profession when major authorities in the fields do not agree on the most fundamental terms and their meanings within the discipline? ” Weldon, Douglas, Varney, Jerry and Hamilton, Bruce. Business Continuity – Is This a Profession? Contingency Planning and Management. Part One – April 2003, Volume VIII, Number 3. Part Two – May/June 2003. Volume VIII. Number 4. Part Three – July/August 2003. Volume VIII. Number 5.

5. 5 Stan Kaplan’s Theorems of Communication From the plenary Address at the 1996 Meeting Society for Risk Analysis Theorem 1: 50% of the problems in the world result from people using the same words with different meanings. Theorem 2: The other 50% comes from people using different words with the same meaning.

6. 6 Business Continuity The business specific plans and actions that enable an organization to respond to a crisis event in a manner such that business functions, sub-functions and processes are recovered and resumed according to a predetermined plan based upon their criticality to the economic viability of the business. Business continuity includes the functions of business resumption and business (disaster) recovery. (Shaw)

7. 7 Crisis Management The coordination of efforts to control a crisis event consistent with strategic goals of an organization. Although generally associated with response, recovery and resumption operations during and following a crisis event, crisis management responsibilities extend to pre-event awareness, prevention and preparedness and post event restoration and transition. (Shaw)

8. 8 Business Crisis and Continuity Management Program The business management practices that provide the focus and guidance for the decisions and actions necessary for a business to prevent, prepare for, respond to, resume, recover, restore and transition from a disruptive (crisis) event in a manner consistent with its strategic objectives. (Shaw)

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