1. IT Services Support for T&L
Danny Tang
15 October 2014

2. The University of Hong Kong

3. University Population Profile 2013/14
Student Enrollment
Male
Female
Total
% International
Postgraduate (Research and Taught)
5,621
6259
11,880
49.5%
Undergraduate
7,265
8,295
15,560
24.0%
12,886
14,554
27,440
35.0%
Staff Type (excluding visiting and honorary staff)
Count
% International
Professoriate
1,098
57.9%
Research and Academic Support
2,238
Administrative and Support
2,578
Technical
1,086
Total
7,000
Source:

4. 3 University Strategic Themes for 2009-2014
Enhancing the student learning experience
Advancing research and innovation
Promoting knowledge exchange and demonstrating leadership in communities across the region
Source:

5. Enhancing Student Learning Experience

6. The Enabling Platforms for “Enhancing Student Learning Experience”
A powerful IT infrastructure
A sophisticated Student Information System
An integrated and vibrant learning environment

7. HKU Campus Network

8. JUCC (Joint Universities Computer Centre) and HARNET (Hong Kong Academic & Research NETwork)

9. IT Infrastructure Environment
10-Gigabit Ethernet backbone network
IPV6 enabled
~3,000 network devices
~45,000 Gigabit Ethernet data points
~4, n wifi AP
HARNET/Internet/Research Networks
Server and Private cloud infrastructure
~ 1,000 physical and virtual servers
> 1,600 TB raw SAN storage Infrastructure
Multi-media network services
Basic network services
Unified communication
Multi-party video conferencing
Lecture recording/broadcasting
Information security architecture
Network Services
Information Security
Campus Network/ Internet
Server and Cloud Platform

10. No. of Network Switches

11. No. of WiFi APs and Login Sessions

12. Peak Internet Traffic (Mbps)

13. No. of Centrally Managed Servers

14. Central SAN Raw Storage (TeraBytes)

15. The Enabling Platforms for “Enhancing Student Learning Experience”
A powerful IT infrastructure
A sophisticated Student Information System
An integrated and vibrant learning environment

16. Administrative Applications
Research Administrative Systems
Smart Card Systems
Financial Systems
(Oracle)
Student Information Systems
(PeopleSoft)
Facilities Management Systems
(Archibus)
Human Capital Management Systems
Knowledge Exchange Systems
Alumni Affairs Systems

17. Student Information Systems
Admission
Student Life Cycle
Alumni
Registration/Enrolment
Curriculum
Graduation
1st Year ….
Final Year
Student Information System Services
JUPAS and non-JUPAS admission
- Master registration
- Student smart card
- Course information
Course enrollment
Adviser/Advisee
- Data exchange with Moodle
- Tuition fee
- Grade release
- Diploma
- Data exchange with alumni systems
- Degree audit
- Transcript
- Academic attainment profile

18. The Enabling Platforms for “Enhancing Student Learning Experience”
A powerful IT infrastructure
A sophisticated Student Information System
An integrated and vibrant learning environment

19. Evolution of eLearning
Launched Panopto Lecture Capture Service
Integrated Panopto with Moodle
Retired WebCT
Integrated Moodle with Student Information System
Joined edX to offer Massive Open Online Courses (MOOC) (May 2013)
Established eLearning Strategy
Formed eLearning Committee
Established eLearning Pedagogical Support Unit in CETL
Established eLearning support team in ITS
Launched Moodle as central LMS to replace WebCT
Released bi-monthly eLearning News (April 2012)
Launched WebCT as Learning Management System (LMS)
1998

20. Evolution of eLearning
Release Moodle mobile theme
Launch an integrated one-stop eLearning platform
Make Panopto available to students for recording
1998

21. Registration/Enrolment
ITS Support for T&L
Admission
Student Life Cycle
Alumni
Registration/Enrolment
Curriculum
Graduation
1st Year ….
Final Year
General Services
- Network Connectivity and Mobility
- Student Portal; Student ; Mobile App
- Orientation; Training and Support Services
- Graduate
Teaching & Learning Services
Virtual Learning Environment (VLE) or eLearning Environment: Learning Mgmt System, Lecture Capture
Physical Learning Environment (PLE): AV, classrooms, Learning Commons

22. Integrated Virtual Learning Environment
IT Infrastructure
Student Information System
Lecture Capture (Panopto)
Course, student and
teacher information
Learning Management (Moodle)
Course outline, reading list
Central Authentication
eLearning reports

23. Number of Courses Created/Activated in Moodle

24. 5 Most Popular Moodle Features
Adding a Folder (for organizing uploaded files)
Uploading a Resource (e.g., PPT, PDF, URL, etc.)
Forum (General discussion forum)
Assignment (for submitting assignments)
Turnitin (Online plagiarism checker)

25. Lecture Capture Services Adoption in 2013/14
Number of pancasts created
368
Total number of pancast views
6748
Total duration of pancasts
676 hours
Average pancast length
1.8 hours
Maximum pancast length
5.6 hours
Major users
Engineering and Law

26. Physical Learning Environment
Teaching and Learning spaces
192 classrooms/lecture theatres
Classroom clusters
Main Campus vs Centennial Campus
900-seat performance-level acoustics Grand Hall
Video conferencing/Broadcasting capabilities

27. Collaborative Physical Learning Environment (Chi Wah Learning Commons)
6,000 m2 on two floors
~ 1,000 seats
A variety of spaces
Individual stations
flexible group work tables
25 group study rooms
2 quiet reading rooms
2 video walls
~ 180 PC’s/Mac’s
~ 1,200 data points; ~ 100 wifi devices
Anywhere printing
Student advisory services

28. HKU Mobile App

29. HKU App Entry Page

30. HKU App (Staff Corner)

31. HKU App (Student Corner)

32. The University Libraries

33. Student Timetable

34. PC Availability

35. Moodle Mobile Theme

36. Management of IT Services

37. Organization Chart Information Technology Services
Administrative Application Section
HPC, Security and Quality Section
IT Infrastructure Section
Learning & User Services Section
Student Information Systems Team
High Performance Computing Team
Network Team
Learning Environment Services Team
Finance Systems Team
Information Security Team
Systems Team
eServices & DBA Team
Human Capital Management Systems Team
Quality Management Team
Operation Team
eLearning Team
Estates Systems Team
Unified Communication Team
User Services Team
Research Services Systems Team
Office Administration

38. End