2. Journey into Successful SaaS Implementations
Beirut – 3rd Feb. 2015
Sarkis Kerkezian
Director, SaaS Partner Delivery Transformation program
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3. Program Agenda Key Challenges Critical Success Factors Q&A 1 2 3
All, I would like to thank you for giving me this opportunity to share with you our experience with SaaS projects that CEP engaged into so far. In our agenda today, we will talk about the Business Pains that are contributing to change the way IT is implementing projects and maintaining their applications, then will have a quick comparison between SaaS vs. on Premise projects , talk about some key considerations to ensure the success of SaaS projects and finally talk briefly about CEP Engagement process into SaaS projects 3
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4. Journey to the Cloud
Key Challenges

5. Your journey to the Cloud Key Challenges
Business Process flow Alignment
Competitive Responsiveness: Time to Market
Higher User Experience & Mobility Needs
Available vs Build
Integration with OnPremise / Legacy Applications
Real time Reporting & BI Dashboards
Investment & ROI (CAPEX vs OPEX)
Faster, Reliable & Economical
Technical
Financial
Functional

6. Critical Success Factors
Key Considerations

7. Five Critical Success Factors for SaaS Projects!
Why wouldn’t everyone want a rapid implementation – there are 5 issues to consider
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8. Solution Driven – Adopt not Adapt
Time & Budget
Solution Driven – Adopt not Adapt
Implementation Methodology & Approach
Stakeholders Readiness & Involvement
Technology & Environment Mgmt.
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9. 1. Time & Budget Oracle Cloud
SaaS projects are with shorter project durations that is measured into weeks and for multi-pillars SaaS projects could reach few months. This will make it with lower budgets and tight schedules with high sensitivity to deviation. Obviously the case is different into SaaS projects
On Premise … Longer implementation Duration …estimated in months and years!
Normally with higher budget … less sensitivity to deviation
Cloud … Shorter Project Duration … estimated in weeks
Lower Budgets … more sensitive to deviation
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10. Project implemented at 19% of the allocated budgets to expand their HCM implementation Footprint and went live in 6 weeks
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11. 2. Solution Driven – Adopt not Adapt
One of the key characteristics of SaaS projects is that it is Solution Driven ... At the moment we drive it differently, it will go into the trap of long complex projects and will never be able to achieve the benefits of lower total costs of ownership.
Cloud … Solution Driven
On Premise … Solution/Requirements Driven
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12. Solution Driven Approach
BUSINESS OBJECTIVES
Having said this, lets go into more details about SaaS projects considerations and how they can be rapid implementations. Starting with the last point solution driven implementation approach means the following
Agree on business drivers
Focus on fulfilling the objectives rather than focusing on fulfilling the requirements
Don’t ever talk about requirements with user and rather talk about the objective and understand the scope
So specify objectives, set the priority, align with SaaS process, identify the gaps, influence the business decisions to adopt the new SaaS process
APPLICATION AND PROCESS ALIGNMENT
BUSINESS OBJECTIVES
FUNCTIONAL ARCHITECTURE
BLUEPRINT & TRANSITION PLAN
FUNCTIONAL ARCHITECTURE
BLUEPRINT & TRANSITION PLAN
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13. Adopt NOT Adapt SaaS paradigm is: to adopt and not to adapt
Saas approach is no customizations but configurations and personalizations
Saas approach is stick to the product with reach functionality
Hence, solution driven approach comes with Influencing Users to Adopt the system offered practices and not letting the system to Adapt the users requirements. So this will require business decision makers to be involved into those projects
One of the current SaaS projects we are supporting now opened that door and ended up with requirements and all extracted out of legacy way of doing things. We need to close that door completely with the end users
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14. Followed this approach project went live in 40 days
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15. 3. Implementation Methodology & Approach
Considering the special nature of Cloud projects in terms of project shorter durations and knowing that the bulk of activities are configuration and not customization activities, Oracle came with special implementation methodology under the name of Oracle Unified Methods
Cloud … OUM for Cloud implementation Methodology
On Premise … OUM
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16. 3. Implementation Methodology & Approach
Supports fast, agile implementation of all Oracle Cloud applications such as ...
Executive Sponsorship is a key success factor to make timely decisions related to adopting best practices and facilitating change management activities
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17. Benefits of Oracle’s Cloud Method
OUM Cloud Application Services Implementation Approach Objectives

18. Iterative and Incremental Optimization
Doorway to Success…Building on an initial set of essential functionality over multiple releases
Incremental, Multi-Release Implementation
Incremental Release
Additional Modules, etc.
Ongoing Solution Refinements
Incremental Release
Initial Deployment
As one of the key benefits to SaaS is to achieve faster time to value, then, iterative approach is essential to ensure this success. SaaS applications should be implemented into releases to ensure addressing the top priority pains to the business, next releases should focus on lower priority and nice to have components
Additional Functionality + reports
New Release functionality
Additional
Setups
Bus. Rule Config.
Integrations
Data Loads
Localizations
Standard
Advantages of Incremental Approach
Benefit from early access to essential functionality
Incorporate complementary functions over time
Continuous refinement increases ROI

19. Entire Fusion HCM stack was initially planned for Big bang Approach – They went live in 4 Releases: - Core HR - Talent/Performace mgmt - Payroll /integration with EBS GL - Compensation
Executive Sponsorship is a key success factor to make timely decisions related to adopting best practices and facilitating change management activities
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20. 4. Stakeholders Readiness & Involvement
Cloud … Requires higher business involvement / Change Management efforts
On Premise … Business Involvement is still needed, but with less empowerment requirements
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21. People - Customer Commitment
Executive sponsorship and frequent Steering Committees is a must to facilitate decision making
Empowered Business Users should be engaged into the project
IT primary role is to facilitate and participate into alignment and reducing the gaps & manage revised ITSM practices and SLAs
Full time Project management both from partner and customer
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22. Went live with recruitment solution for 3 countries in 10 weeks
Went live with recruitment solution for 3 countries in 10 weeks. Primary success factor was the Executive sponsorship to the project
Executive Sponsorship is a key success factor to make timely decisions related to adopting best practices and facilitating change management activities
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23. 5. Technology & Environment mgmt.
Cloud … High involvement from Oracle
Less IT operations and Maintenance activities and costs
On Premise … Less involvement
from Oracle More reliability on internal and partner resources to maintain the environments
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24. Technology – More Oracle Involvement
SaaS: Oracle works to provide a complete delivery of the SaaS platform (HW, SW and Apps).
Oracle is responsible:
for upgrades, patching,
to monitor HW and SW
and System Admin.
In technology, Oracle is taking the ownership of the system patching/upgrade and maintenance. This is a huge off load for the partners from the headache / Customer IT they used to take in sizing/ installing/securing and maintaining the applications . Hence, Partner/IT can invest more time into developing core business and soft skills competencies to expedite the implementation

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