1. Signature Cloud Support Benefit Overview Microsoft Partner Network September 2014

2. $108B Signature Cloud Support is an exclusive partner technical benefit that provides qualified cloud competency partners with an elevated level of technical support for Microsoft cloud products. The Signature Cloud Support benefit provides partners with access to technical support engineers who work extensively with partners, have extensive product- specific knowledge, and are accountable for driving cases to resolution from start to finish. Experienced Partner-centric Solutions-oriented Engineers are trained to an escalation level with extensive product-specific knowledge Engineers work extensively with partners and understand partners’ businesses and priorities Engineers are accountable for end-to-end scenarios including hybrid deployments Signature Cloud Support Value 2

3. On Premises Competencies: All other 50 Advisory Hours, Pre-sales Support, Partner Support Community 20 Product Support Incidents 10 Signature Cloud Support Incidents* Unlimited Signature Cloud Support* 20 Product Support Incidents 20 Advisory Hours, Pre-sales Support, Partner Support Community 15 Product Support Incidents 5 Signature Cloud Support Incidents* Unlimited Signature Cloud Support* 15 Product Support Incidents 5 Advisory Hours (with first cloud sale), Partner Support Community 10 Product Support Incidents Partner Support Community Online Interactive Sessions Gold Silver Action Pack Network *Currently limited to Office 365 and Microsoft Azure Effective end of September 2014 3 Cloud Performance Competencies: Cloud Platform Cloud Productivity, Small and Midmarket Cloud Hybrid Competencies: App Dev, Collab & Content, Communication, Data Platform, Datacenter, Dev & Deployment, Messaging, Mid Market Solution Provider, Project & Portfolio Mgmnt

4. Type of SupportWhat do I use it for?Common QuestionsHow do I access? Pre-sales Support All deal centered questions, let us help you win the deal! Feature overview and comparison guidance Request for proposal (RFP) questions Business value proposition Proof-of-concept guidance Online Advisory support How to questions, Architecture questions, Pre-deployment issues, building capability Practice Accelerators Ask the Expert sessions Deployment Shadowing Solution Architecture Technical Training Online Product Support Incidents During deployment situations, and business critical situations, Authentication issue in O365 Domain Authentication issue for Yammer BI solution connecting SQL and SharePoint Online Signature Cloud Support Cloud exclusive- break fix oriented, deployment centered O365 User and Domain Mgmt UC Online Issues O365 Identity Management User and Domain Mgmt Online Partner Support Communities Programmatic and technical support, Microsoft managed forums Partner Support Channel Incentives Online Services and Cloud Data and Server Platform Productivity and Communications Online

5. Cloud Performance Competencies: Cloud Platform Cloud Productivity, Small and Midmarket Cloud On Premises Competencies: All other 50 Advisory Hours, Pre-sales Support, Partner Support Community 20 Product Support Incidents 10 Signature Cloud Support Incidents* Unlimited Signature Cloud Support* 20 Product Support Incidents 20 Advisory Hours, Pre-sales Support, Partner Support Community 15 Product Support Incidents 5 Signature Cloud Support Incidents* Unlimited Signature Cloud Support* 15 Product Support Incidents 5 Advisory Hours (with first cloud sale), Partner Support Community 10 Product Support Incidents Partner Support Community Online Interactive Sessions Gold Silver Action Pack Network Effective end of September 2014 5 *Currently limited to Office 365 and Microsoft Azure Hybrid Competencies: App Dev, Collab & Content, Communication, Data Platform, Datacenter, Dev & Deployment, Messaging, Mid Market Solution Provider, Project & Portfolio Mgmnt

6. Application Development Collaboration & Content Communication Devices and Deployment Messaging Mid-Market Solution Provider Project and Portfolio Management Microsoft Office 365Microsoft Azure Application Development Datacenter Data Platform 6 Note: Signature Cloud Support is limited to the Cloud product associated with the competency

7. September 29 th you will be eligible to use the benefits. Cloud Performance Competencies Office 365 Centric Competencies: Because the Office 365 Signature Cloud Support experience has been in pilot in FY14, the experience will be live for all qualified partners on September 29 th. Azure Centric Competencies: Because the Azure Signature Cloud Support experience is new in FY15 the experience will be live for qualified partners upon re-enrollment.. Hybrid Competencies Signature Cloud Support is exclusive to the Cloud Performance and Hybrid competencies. Existing technical benefits can be used without interruption. On-Premises Competencies 7

8. 1.In the “Welcome to Microsoft Partner Signature Cloud Support” page, click the “Submit Office 365 incident online” link next to the Office 365 logo.Welcome to Microsoft Partner Signature Cloud Support Microsoft Office 365 Microsoft Azure 1.In the “Welcome to Microsoft Partner Signature Cloud Support” page, click the “Submit Microsoft Azure incident online” link next to the Microsoft Azure logo.Welcome to Microsoft Partner Signature Cloud Support 8

9. Partner Cloud Support Offering Overview Azure Support FeaturesAzure Service Plan Description of Service Microsoft Product Support BCPS+5 Pack Signature Cloud Support Azure Service Plan Standard Azure Service Plan Professional Direct Azure Service Plan Premier Service DashboardAzure Dashboard Fastest Response Time - Sev A < 2 < 1 Fastest Response Time - Sev B < 4 < 2 Fastest Response Time - Sev C < 8 < 4 Ticket Submission Model MPN & Azure Portal Azure Portal Azure Portal/Phone Response Phone /Online Submission Online Submission/ Callback Unlimited Phone Break-fix 24/7 Sev A 24x7 English & Japanese, Biz Hr. Other 24/7 English only or Local Biz Hours