1. Responsible Business - Integrity & Transparency
A Journey from Resistance to Engagement
Michaela Ahlberg
Chief Ethics & Compliance Officer TeliaSonera
Relation Identifier 0.1 Draft

2. “Unfortunately from what has emerged in the Norton Rose Fulbright review the current Board can point out that several transactions, and actions during the period mentioned above have been conducted in a manner inconsistent with sound business practice and TeliaSonera’s ethical requirements. It cannot even be ruled out that certain conduct has been in violation of the law. It is not only about single transactions, it is about a pattern where deficient transactions have been repeated on different levels.”
Marie Ehrling, AGM 2014
Open
Sustainability
Presentation
Stockholm
8 April, 2015

3. Open
Sustainability
Presentation
Stockholm
8 April, 2015

4. Open
Sustainability
Presentation
Stockholm
8 April, 2015

5. Commitment to Responsible Business
Anti-corruption
Freedom of Expression
Customer Privacy
Occupational Health and Safety
Sustainability in The Supply Chain
Environmental Responsibility
We strive to be fully accountable and transparent towards our stakeholders. It is crucial that we can show how we run an ethical and responsible business. We achieve this through:
Living by the letter and spirit of the law.
Adhering to international norms and guidelines for ethical business practices.
Ensuring that our suppliers and partners understand and live by our standards and requirements.
Integrating good governance practices and best in class compliance in our daily operations.
“TeliaSonera is a great company with a strong commitment to conducting ethical and responsible business. At TeliaSonera we do not accept bribery or corruption in any form. It is our duty to prevent and fight corruption and to act as corporate ambassadors and with the highest sense of transparency and integrity – wherever we operate.
Open
Sustainability
Presentation
Stockholm
8 April, 2015

6.
Compliance Framework- a Structured Approach
Designed to follow international standards for an effective, adequate and achievable compliance program.
All focus areas report according to the Compliance framework to ensure consistency in policy implementation and follow-up.
The Group E&C Office is responsible for driving the work - the line organisation is responsible for practical implementation and application.
Open
Sustainability
Presentation
Stockholm
8 April, 2015

7. Tone From the Top and Management Oversight
TS Board
Sustainability and Ethics Committee
Group GREC
Group Executive management
Escalation and report
GREC =
Governance
Risk
Ethics
Compliance
Regional GREC
Regional management
Implementation and roll-out
Country GREC
Country management
Follow-up and Compliance
Open
Sustainability
Presentation
Stockholm
8 April, 2015

8. Third Party Management Steps: Compliance Perspective
Third party engagement
Open
Sustainability
Presentation
Stockholm
8 April, 2015

9. Decentralized purchasing organisation
Lack of real engagement from previous local management
Weak local competence in anti-corruption and third party risks
Group Procurement Policy adoption reluctance
Poor quality of information and lack of IT solutions and support
Risk categorisation of vendors difficult and ad hoc
Roles and responsibilities were unclear.
The use of Intermediaries
Procurement management is Change management !

10. Three Basic Questions Is the program well designed Is it being
applied in
good faith
Does it
work
Open
Sustainability
Presentation
Stockholm
8 April, 2015

11. Integrated Compliance
Acknowledgement
Cooperation
Resistance
Acceptance
Engaged
compliance
Open
Sustainability
Presentation
Stockholm
8 April, 2015

12. Training and Effective Communication
New Code of Conduct
New Policy Management
Training based on:
Ethical dilemmas
Ethical decision-making
Leadership
Open
Sustainability
Presentation
Stockholm
8 April, 2015