1. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) The Voice of Nursing Community of Practice Forums (CoP) Forums Ontario Medical Center April 16, 2015 Yvonne Sturm RN MSN, CNO, Aku Chijioke RN, MSN Project Manager

2. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) Ontario’s Team Composition 2 INSPIRATION *Martha Lopez Jennifer Eusoof Troy Vangelderen Evelyn Marshall Christine Kennedy Rosa Gonzalez Executive Sponsor Greg Christian Executive Director FMC/OMC Champion Yvonne Sturm CNE Sherri Fuchs Dept. Administrator Outpt Surgery. Project Lead Aku Chijioke Project Mgr. III INFRASTRUCTURE *Pat Hokenson Miriam Lapena Valentina Zamora Nadia Lorin Joanna Lao EDUCATION *Mary Rodriguez Janet Cannon Kashif Saleem Danyelle Branning Laura Campbell Byron A Bragado Keya Stallings EVALUATION/REPORT *Scholastica Ogomaka Rebecca Osuna Debbie Sanchez Kelly Rodriquez

3. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) Our Team 3

4. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) Voice of Nursing Current Work Highlight 1.Inspiration Team: Big Bang Roll Out in all departments on May 6 th with managers distributing the KP Nursing Model badge to staff. Rolled out during Nurses Week celebration. Week long Nurse’s week celebration with each nursing department show casing their professional pride at different day of the week. Individual departments had large VON poster boards in their units Huddle topic for the week focused on vision of nursing. National Nursing Pin recognition awarded to10 extraordinary nurses. VON T-shirt for all team members and VON champions worn throughout Nurses week. Revitalized OMC recognition program such as DAISY, Everyday Hero and OMC spirit awards. Documentary of nurses and their stories. 2015 Nurses week event 4

5. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) Inspiration Team INSPIRATION: VON T-Shirt Male and Female version and VON Poster Med-Surg/Tele, MCH & Surgery Department Nurses Week Celebration Day

6. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) 6 Inspiration Team INSPIRATION: VON T-Shirt Male and Female version and VON Poster Med-Surg/Tele, MCH & Surgery Department Nurses Week Celebration Day

7. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) Inspiration Team 7 Ambulatory Clinics, Outpatient Surgery & Emergency Department Nurses Week Celebration Day

8. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) Inspiration Team 8 Critical care & Specialty Department Nurses Week Celebration Day

9. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) Inspiration Team 9 2014 Nurses Week National Nursing Award Pinning Ceremony

10. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) Voice of Nursing Current Work Infrastructure Team: 1.Infrastructure team are in the process of finalizing a master certification and degree tracking system. 2.In the process of finalizing recognition program for certification. 3.In the process of integrating the different nursing committee 4.In the process of setting up Professional Council Committee. 5.Exploring options for standardizing communication tree. 6.Most department have Idea book used for sharing professional information. 10

11. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) Infrastructure: Master Degree & Certification 11

12. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) Voice of Nursing Current Work Education Team 1.Education structured VON theme into smaller modules allowing time for managers and staff to understand the concept of VON. 2.So far have rolled out 7 module the last one was rolled out end of March. 3.They also generated monthly huddle topics that highlight the particular VON value for the month. 4.They also attached videos that illustrate the values of the nursing profession. 5.In the process of finalizing a professional portfolio for nurses. 12

13. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) Results As of Date: Education 13

14. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) Results As of Date: Education 14

15. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) 15 Results As of Date: Education

16. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) Voice of Nursing Current Work: Evaluation Evaluation Team: 1.Evaluation Team developed a survey monkey pre-assessment. 2.Post assessment to be conducted in the months of March/April this year. 3.They are also analyzing HCAHPS on nursing communication and responsiveness of staff. 4. Evaluation of HCAHPS Pain dimension. 5.Both ED and Ambulatory department are tracking their ASQ and NRC scores. 16

17. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) Voice of Nursing Current Work: Evaluation 17

18. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) Voice of Nursing Current Work: Evaluation 18

19. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) Voice of Nursing Current Work: Evaluation 19

20. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) What We Have Learned….  Make it fun instead of just another initiatives attracted interest and curiosity of staff.  Keep staff engaged.  Use champions and UBT  Reward and recognition is very important in boosting moral.  Keeping managers engaged helps to keep staff engaged. Some of our unexpected challenges included EBOLA.  In other to meet the demands for the EBOLA training attention shifted.  Another challenge was engaging ambulatory partners.  Very important to get other important stakeholders buy in such as physicians. 20

21. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) What We Need Help With…  Continue to share best practices across the region.  Offer sponsorship for frontline and middle managers to attend nursing quality and VON conferences or other professional organization conferences. 21

22. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) Q & A This is an opportunity for the other regions/sites to comment, ask questions, offer suggestions 22