1. IT at the University of Oxford http://WelcometoIT.ox.ac.uk IT Services 13 Banbury Road Tel. (2)73200 help@it.ox.ac.uk

2. Agenda University card IT Services: what facilities and who can use them Your Oxford account & your Email Network connection, use, and remote access What can go wrong? Personal web space; OxFile IT Learning Programme WebLearn; Backup Other resources; Useful web links July 2, 2015 IT at the University of Oxford Slide 2

3. Oxford University identity card Sign the back NOW Carry it with you at all times Used to access If lost report immediately to: College Office/Porters/College IT Dept/Library Lost cards incur a £10 replacement fee University Card  IT Services facilities  libraries  departments  College facilities July 2, 2015 IT at the University of Oxford Slide 3

4. Backbone network, mail, web, UNIX servers Your department or College’s network is run by your local staff and we at IT Services cannot set up a connection to it for you Remote access services (VPN & Eduroam) File backup and archive ( not available to undergraduates) Personal web space, exchange of large files IT teaching, WebLearn Helpcentre Hardware breakdown service - special rates Online shop: software, licences & services Poster printing (up to A0 and a little beyond) IT Services provide July 2, 2015 IT at the University of Oxford Slide 4

5. Undergraduates Postgraduates University and college staff Academic visitors Who can use IT Services? July 2, 2015 IT at the University of Oxford Slide 5 Most of IT Services’ facilities are free to members of Oxford University

6. When your University Card was issued … IT Services created your Oxford account... and sent you an email containing your ACTIVATION CODE Just follow the instructions and your account should be working within minutes … https://webauth.ox.ac.uk Your Oxford account gives you access to email and many other services including the self-service Oxford Student System Activating your Oxford account July 2, 2015 IT at the University of Oxford Slide 6

7. https://webauth.ox.ac.uk July 2, 2015 IT at the University of Oxford Slide 7

8. Use your University account for ALL University correspondence Email addresses can be looked up via the web: http://www.ox.ac.uk/contact or use the Global Address List within Exchange Obey the University’s rules for computer use DO NOT disclose your password to anyone Basic SPAM filtering available through the IT Services registration pages – please use it! This is set to medium by default, so watch your Junk folder You get a 2Gb email quota on Nexus Email at Oxford July 2, 2015 IT at the University of Oxford Slide 8

9. University email addresses first.last@coll-or-dept.ox.ac.uk All new students and staff have an e-mail address and account created when their University Card is issued Graduates generally have addresses for both department and college. Normally both go to the same Oxford account but … a few departments still run their own email servers Email Addresses July 2, 2015 IT at the University of Oxford Slide 9

10. Main University mail service is called Nexus OWA (Outlook Web App) is the web face of Nexus https://nexus.ox.ac.uk Can read e-mail using an e-mail client Outlook, Outlook Express, Thunderbird, OperaMail need the client installed & configured on your computer Configuration instructions for these and more at http://help.it.ox.ac.uk/nexus/email/clients Many colleges insist on undergraduates reading email daily during full term If you don’t read your Nexus e-mail regularly please forward it to an account that you do read regularly Reading Email July 2, 2015 IT at the University of Oxford Slide 10

11. Use your University (Single Sign-On) login to access OWA (Outlook Web App) https://nexus.ox.ac.uk July 2, 2015 IT at the University of Oxford Slide 11 NB

12. The webauth or SSO (Single Sign-On) login screen is used for most services other than Nexus Webauth/SSO login July 2, 2015 IT at the University of Oxford Slide 12

13. Login via www.it.ox.ac.ukwww.it.ox.ac.uk Set, update or view Nexus mailbox settings SPAM filter settings Email forwarding Email usage and quota Manage your IT Services Accounts July 2, 2015 IT at the University of Oxford Slide 13 Manage accounts

14. Local connections, run by college or department IT services cannot set up a connection to a College or Department network for you as we do not run the network inside the college or department You must: have anti-virus software installed and kept up to date (Sophos is free to all members of the University ) keep your OS updated (e.g. Windows Update) Wireless network connections OWL (Oxford Wireless LAN); Eduroam Connecting to the network College or department specifics July 2, 2015 IT at the University of Oxford Slide 14

15. Peer-to-peer file sharing (e.g. BitTorrent, LimeWire) is frowned upon and may be forbidden by your college or department. Non-permitted P2P activity may result in disconnection or a fine or even a visit to the Proctors NB Skype is permitted. Oxford backbone and JANET AUP Email software Network usage July 2, 2015 IT at the University of Oxford Slide 15

16. Remote Access uses a separate password, NOT your SSO password http://help.it.ox.ac.uk/network/wireless/ VPN service – Needed for use of OWL, the Oxford Wireless LAN – Used for access to some resources that are restricted to the University network when your computer is not directly connected to the OU network. e.g. on a commercial broadband service or via Eduroam (below). Eduroam service – An international federation of academic institutions which allows its users to visit other organizations and obtain WiFi access using the same username and password as they would use at their home institution. – NB you may need to use VPN over Eduroam for access to some services Remote Access July 2, 2015 IT at the University of Oxford Slide 16

17. Each user is allowed 15MB of web space Activate it on https://register.it.ox.ac.uk/accman/web (‘Manage web space’ in IT Services Registration login) Access using Oxford username and password Use SCP, SFTP (unsecured FTP is not permitted) to place files on web space Need to use “makeweblinks” command on linux server for SCP connection Details on IT Services web site http://help.it.ox.ac.uk/web/personalwebpages/personalguide May not be used for commercial purposes or to bring the University into disrepute Personal Web Space July 2, 2015 IT at the University of Oxford Slide 17

18. OxFile: Large File Exchange Service Sometimes you want to transfer a file to someone but it is too large to attach to an email or to put into your personal web space. OxFile is the University’s “DropBox” service Visit it on https://oxfile.ox.ac.uk/ Limits: (file) 25Gb, (folder) 40Gb Access using Oxford username and password Can be used for receiving files as well as for passing them to others Data can be received from/passed to people outside the University July 2, 2015 IT at the University of Oxford Slide 18

19. Computer virus? protect your computer software & regular updates available from IT Services http://help.it.ox.ac.uk/viruses/ Keep machines up to date! Windows Update Corrupt/lost files? – Take regular backups No space for new email? delete unwanted messages – watch for big attachments Forgotten password for: Nexus/SSO? – reset it using your security question College/dept network? – see College/dept IT Staff What can go wrong? July 2, 2015 IT at the University of Oxford Slide 19

20. Look on college/dept. or IT Services web pages http://help.it.ox.ac.uk Then ask college or department IT staff If all else fails then use the IT Services Helpdesk E-mail help@it.ox.ac.ukhelp@it.ox.ac.uk Or call (2)73200 (8.30am-8.30pm Mon-Fri) Forgotten college or department network password? IT Services don’t control those so can’t help – see college or department IT Staff Dealing with Problems July 2, 2015 IT at the University of Oxford Slide 20

21. Useful and cheap breakdown cover for your desktop, laptop, printer, or iPod iPod cover includes accidental damage For students registering a computer on breakdown cover for the first time, there is a 50% discount. An iPod registered at the same time will also attract a 50% discount http://help.it.ox.ac.uk/breakdown/ Hardware Breakdown Service July 2, 2015 IT at the University of Oxford Slide 21

22. Many courses available – (nearly) free! 1 hour, half-a-day, to three full days All levels Office applications, e-mail, publishing (including Web), research skills, programming, and much more! Advanced ECDL Book online on the IT Services web site IT Learning Programme http://courses.it.ox.ac.uk July 2, 2015 IT at the University of Oxford Slide 22

23. Ten iMacs, sounds system, large plasma screen & interactive whiteboard Courses on: Images – Video – Podcasts Taught by national experts For beginners upwards Make us your first call for Apple training Apple Authorised Training Centre for Education July 2, 2015 IT at the University of Oxford Slide 23

24.  Virtual Learning Environment (VLE)  Parts are on open access  Parts require login to access  Login using your Oxford username & password  https://weblearn.ox.ac.uk WebLearn July 2, 2015 IT at the University of Oxford Slide 24

25. Backup and long-term archive services Automated (robot) tape library Available to staff and postgrads only Scheduled and on-demand (24x7) backup Three copies of your data are made One copy stored outside Oxford Protect your data The HFS (Hierarchical File Server) July 2, 2015 IT at the University of Oxford Slide 25

26. IT Services Shop: Online service ONLY For software, licences and services http://www.it.ox.ac.uk/shop/ Libraries: OxLIP (Not provided by IT Services) http://www.bodley.ox.ac.uk/oxlip/ Subject-specific … Other Resources July 2, 2015 IT at the University of Oxford Slide 26

27. http://welcometoit.ox.ac.uk http://www.it.ox.ac.uk https://nexus.ox.ac.uk https://webauth.ox.ac.uk https://register.it.ox.ac.uk https://oxfile.ox.ac.uk http://help.it.ox.ac.uk/breakdown/ http://courses.it.ox.ac.uk https://weblearn.ox.ac.uk http://www.it.ox.ac.uk/shop/ http://www.ox.ac.uk/it/rules/ http://www.it.ox.ac.uk/email/config/ http://www.it.ox.ac.uk/hfs/ http://www.studsys.ox.ac.uk Useful Web Addresses http://www.it.ox.ac.uk July 2, 2015 IT at the University of Oxford Page 27