1. Nina Muscillo and Andrew Hargreaves November 2014 Supporting Medication Reconciliation

2. Clinical Excellence Commission The Clinical Excellence Commission promotes and supports best practice clinical care, safety and quality across the NSW health system by: conducting high-level analysis and review that identifies risks and opportunities for improvement providing expert support, advice, tools and information working collaboratively with patients, clinicians, managers, health service partners and the broader community.

3. Overview Continuity of Medication Management (CMM) program Medication Reconciliation Toolkit -Development -Content -Piloting -Future plans Partnering with eHealth NSW

4. CMM Program Support the safe and quality use of medicines at transfers of care Focus on medication reconciliation Provides Local Health Districts (LHDs) with tools, resources and support to meet Standards Guided by CMM Expert Advisory Group

5. Medication Reconciliation Toolkit Development Gap evident in NSW Health system In line with the National Safety and Quality Health Service Standards Adaptable to suit local needs Incorporates lessons learned from international programs

6. Medication Reconciliation Toolkit Aims Promote medication reconciliation as a multidisciplinary activity Use clinical practice improvement/re-design methodology Embed into clinical practice (not as an add on) Continual improvement activity Sustain and spread

7. Building on Lessons Learned Motivation of frontline staff - Patient stories - Clinical champion/lead Collect early baseline data - Current gaps in care Leadership support - Additional roles and responsibilities Educational tools - Shared understanding Continual review and feedback - Build measurement into workflow

8. Medication Reconciliation Toolkit Content 1. Establishing governance 2. Improving practice 3. Education and Training 4. Monitoring and Evaluation 5. Sustaining and Spreading

9. Establishing governance

10. Improving practice

11. Education and Training

12. Monitoring and Evaluating

13. Sustaining and Spreading

14. Medication Reconciliation Toolkit Piloting 4 hospitals, metropolitan and regional Site visits to assist with: -Reviewing current practices and identifying gaps -Baseline data collection -Implementation plan Audit results being used to promote change

15. Medication Reconciliation Toolkit Piloting ‘Was The user guide was clear and unambiguous …useful for assessing current processes (audit tool) was easy to use

16. Medication Reconciliation Toolkit Future Plans CMM webpage Communication of the availability of the toolkit Official launch in early 2015 Support pilot sites progress

17. Partnering with eHealth NSW Assist hospitals improve medication records on admission and discharge Support LHDs with the re-design of their medication reconciliation processes Collaborate to develop best practice electronic tools

18. eHealth NSW Electronic Medication Management Program $170m program Centrally led Locally delivered Safety and quality 3 initial sites currently designing, building or testing Detailed planning studies conducted across remainder of NSW

19. IMRAD Project – what’s in a name? Improving Medication Records on Admission and Discharge 3 streams of activity – Local Health District – Electronic Medical Record – Electronic Medication Management System

20. Clinical Systems Redesign Opportunities – Understanding problem – Solution design – Implementation / Monitoring Barriers – ?

21. Electronic Medical Record vs Electronic Medication Management Variation in adoption of full EMM systems – Readiness – Schedule/Cost Minimum Requirements – Documentation and validation of medication history – Documentation of changes to medications during admission – Communication of final medication list to patient and GP – Medication list stored for reference during future admissions

22. But… Medication reconciliation isn’t about widget’s and gizmo’s Medication reconciliation is about: – People – Process

23. Thank You