2. Copyright © Glencoe/McGraw-Hill Slide 1 of 13 BUSINESS MANAGEMENT Real-World Applications & Connections GLENCOE Section 9.2 Types of Communication In this section: Managers have different ways of communicating. This section discusses: Written Communication Oral Communication Choosing the Best Method of Communication

3. Copyright © Glencoe/McGraw-Hill Slide 2 of 13 BUSINESS MANAGEMENT Real-World Applications & Connections GLENCOE Section 9.2 Types of Communication What You’ll Learn How to prepare memos, letters, and reports. Why business managers need to have excellent verbal communication skills. Techniques for improving oral and written communication skills. How to determine which method of communication is most appropriate.

4. Copyright © Glencoe/McGraw-Hill Slide 3 of 13 BUSINESS MANAGEMENT Real-World Applications & Connections GLENCOE Section 9.2 Types of Communication Why It’s Important Business managers need to be able to communicate both in writing and orally.

5. Copyright © Glencoe/McGraw-Hill Slide 4 of 13 BUSINESS MANAGEMENT Real-World Applications & Connections GLENCOE Section 9.2 Types of Communication Key Terms memos business letters reports

6. Copyright © Glencoe/McGraw-Hill Slide 5 of 13 BUSINESS MANAGEMENT Real-World Applications & Connections GLENCOE Section 9.2 Types of Communication Written Communication Every day managers write e-mails, letters, and reports. To write effectively they should follow these steps.

7. Copyright © Glencoe/McGraw-Hill Slide 6 of 13 BUSINESS MANAGEMENT Real-World Applications & Connections GLENCOE Section 9.2 Types of Communication Principles of Good Writing Write as simply and clearly as possible. Be sure that the content and tone of the document are appropriate for the audience. Proofread the document.

8. Copyright © Glencoe/McGraw-Hill Slide 7 of 13 BUSINESS MANAGEMENT Real-World Applications & Connections GLENCOE Section 9.2 Types of Communication Types of Business Documents 1.Memos—are used to communicate with people within the same company. 2.Letters—are used to contact customers and suppliers. 3.Reports—are documents that provide a lot of information on a particular topic.

9. Copyright © Glencoe/McGraw-Hill Slide 8 of 13 BUSINESS MANAGEMENT Real-World Applications & Connections GLENCOE Section 9.2 Types of Communication A Checklist for Writing Reports Analyze the purpose and audience for the report. Brainstorm ideas and determine what kind of information to include in the report. Group ideas under heading. Make an outline of the headings. Check to make sure the order of the headings makes sense. continued

10. Copyright © Glencoe/McGraw-Hill Slide 9 of 13 BUSINESS MANAGEMENT Real-World Applications & Connections GLENCOE Section 9.2 Types of Communication A Checklist for Writing Reports cont. Create a first draft. Edit the draft for grammar, spelling, clarity, and style. Make the report look as attractive as possible by using bullets, numbered lists, headings, short paragraphs, and charts. Proofread the final version of the report.

11. Copyright © Glencoe/McGraw-Hill Slide 10 of 13 BUSINESS MANAGEMENT Real-World Applications & Connections GLENCOE Section 9.2 Types of Communication Fig 2-1 Developing Oral Communication Skills Make emotional contact with listeners by addressing them by name where possible. Avoid speaking in monotone. Be enthusiastic and project a positive outlook. Avoid interrupting others. Always be courteous. Avoid empty sounds or words, such as, “uh,” “um,” “like,” and “you know.”

12. Copyright © Glencoe/McGraw-Hill Slide 11 of 13 BUSINESS MANAGEMENT Real-World Applications & Connections GLENCOE Section 9.2 Types of Communication

13. Copyright © Glencoe/McGraw-Hill Slide 12 of 13 BUSINESS MANAGEMENT Real-World Applications & Connections GLENCOE Section 9.2 Types of Communication

14. Copyright © Glencoe/McGraw-Hill Slide 13 of 13 BUSINESS MANAGEMENT Real-World Applications & Connections GLENCOE Section 9.2 Types of Communication Fact and Idea Review 1.Name two techniques managers can use to improve their writing. 2.Name three kinds of documents that managers need to know how to write. 3.Name two techniques that managers can use to improve their written communication skills. 4.Explain when managers would use written communication and when they would use oral communication.