1. Robert Watt Secretary General Department of Public Expenditure and Reform Public Service Reform in Ireland Jordanian Government Leaders’ Forum 1 November 2014

2. Content of Presentation  Introduction to the Irish Public Service  Drivers of Public Service Reform  Progress on Public Service Reform to date  Public Service Reform Plan 2014-16  Focus on implementation  Conclusion

3. Ireland – Spending on Public Services Source: Comprehensive Expenditure Report 2015 -2017; Budget 2015 – Economic & Fiscal Outlook €53.6bn (28% of GDP)

4. Public Service employees by sector Source: Department of Public Expenditure & Reform Databank. Number of serving staff as at Q2 2014 288,000 Public Service employees (13% of workforce)

5. Context: Drivers of reform Expenditure consolidation Public expectations Reduced headcount Rebuilding public trust Increased demand for services Maintaining industrial peace

6. Progress to date  Strengthened expenditure controls and public expenditure reforms  Second Comprehensive Review of Expenditure published  Reduced staff numbers (10% approx.)  Reduced pay bill (22% approx.)  Major savings under negotiated agreements with public service trade unions:  Croke Park Agreement (2010)  Haddington Road Agreement (2013)  Deployment of Shared Services in HR, Pensions, Payroll, Financial Management etc.  External service delivery of non-core work

7. Progress to date (continued)  Radical new approach to public procurement underway  Development of Property Asset Management Plan  Rationalisation of State Agencies  Better use of ICT and data sharing  More online delivery of services  Almost 1 million Public Service Cards issued  Reform delivery structures established  Civil Service Renewal and other sectoral reform programmes  Complementary programme of political reform

8. Public Service employee numbers Source: Department of Public Expenditure & Reform Databank

9. Public Service pay bill

10. Public Service Reform Plan 2014-16  First phase of reform successfully embedded from 2011 to 2013  New Public Service Reform Plan 2014-16 published in January  Priority focus of this phase will be on improved service delivery and better outcomes, alongside ongoing efficiency measures  Negotiated agreements with Public Service trade unions as an enabler of reform and a driver of cost reduction  Reform Plan also sets out key sectoral reform priorities in Health, Education etc.

11. Overall Public Service Reform Framework Better Outcomes A Focus on Service UsersA Focus on Efficiency A Focus on Openness and Accountability A Focus on Leadership and Capability Local Government Justice Sector Civil ServiceEducation SectorHealth Sector

12. A focus on service users  Alternative Delivery Models  Commissioning for outcomes  New funding models – e.g. Social Impact Investing  External service delivery  Digital Government  New Public Service ICT Strategy  Digitalisation of ‘Top 20’ transactional services  Open Data  Data Sharing Bill  Public Services Card  Improving Customer Experience  Organisation-level service improvements  Customer charters  Customer engagement  Plain language in communications

13. A focus on efficiency  Cost of the Public Service and Productivity  Haddington Road Agreement  Workforce planning  Workplace reforms: additional hours, new rosters, annual leave, sick leave etc.  Shared Services  Human Resources, Pensions, Payroll, Financial Management, etc.  Public Procurement Reform  Office of Government Procurement  €500 million savings target  Integrated Property Asset Management Plan  Public Expenditure Reforms  Comprehensive Review of Expenditure  Multi-annual budgeting  Performance budgeting  IrelandStat

14. A focus on openness and accountability  Strengthening accountability and performance  Introduction of lobbying regulation  Enhancement of Freedom of Information legislation  Legislation on Protected Disclosures (Whistleblowing)  Strengthening the ethical framework for office holders and public servants  Participation in the Open Government Partnership  Comprehensive programme of Statute Law revision

15. A focus on leadership and capability  Leadership  Senior Public Service  Mobility  Contractual framework for senior Civil Servants  Human Resource reforms  Workforce planning  Capacity building  Performance management  Renewal strategy for the Civil Service  Organisational Performance  Strategy Statements  Agency rationalisation  Business process improvement  Risk management

16. Approach to implementation  Clear overall Public Service Reform Plan with ownership / deadlines  Strong governance model for reform in place  Led by Cabinet Committee  Dedicated Reform and Delivery Office in D/PER  Change Delivery Teams in all Departments / Offices  Strong focus on governance and programme management in main sectors  Each Department prepares its own Integrated Reform Delivery Plan each year  Integrates sectoral, cross-cutting and Haddington Road Agreement actions  Clear governance, ownership and timelines are set out  Integrated Plans approved by the Cabinet Committee with regular reporting  Haddington Road Agreement as a key enabler of reform  Ongoing focus on developing capacity to deliver reform

17. Conclusion

19. www.reformplan.per.gov.ie Conclusion