1. Suffolk Information Partnership Suffolk Congress 2nd March 2015

2. The big objective! Suffolk will have the best co-ordinated and high quality health & social care and community information systems in Britain. One click or visit to your local information source and you are in touch with what you need to know.

3. Who are the Partnership? Voluntary sector, local authority and health organisations, who are passionate about good information, including: Age UK Suffolk Avenues East Clinical Commissioning Groups Community Action Suffolk Healthwatch Suffolk Suffolk County Council (ACS) Suffolk Family Carers Suffolk Libraries Suffolk Mind A Partnership Board and a Working Group

4. What we are and what we do We are a network of equals who strategically influence local organisations’ thinking about the importance of effective, quality information. We facilitate the delivery of joined up ways of working with the voluntary and statutory sectors to provide a range of clear, quality information for people which enables them to make informed choices and which improves the experience and outcomes for those needing to access services.

5. Our achievements Stronger relationships between our organisations Improved partner websites following user testing and peer review ‘modelling our message about information’. Creating shared signposting tools Quarterly newsletter Disseminating information and resources on the Care Act And …

6. Online Referral System “Warm Handover” Referral – helping more people. Between voluntary sector organisations and into and out of social services (ACS) Secure online process Data Exchange Agreement Ongoing support and toolkit Up to date knowledge of partner organisations One off set up charge (no ongoing charge) In use since 2013

7. Suffolk Information Standard A quality mark to demonstrate an organisation’s commitment to providing good information Implemented in partnership with Healthwatch Suffolk Peer accreditation No cost Suitable for any size of organisation Who is accredited so far? Healthwatch Suffolk Suffolk Libraries Suffolk Mind The Hope Trust Adult and Community Services, Suffolk CC ClarkeCare Suffolk Family Carers Age UK Suffolk

8. We can achieve a lot more by working together… Plans to use technology Using the NHS number as the unique identifier for people in Suffolk A single shared customer record A self service directory of information and advice

9. What it might look like HealthMental health County CouncilVoluntary sector Single shared customer record

10. So to recap…. Our offer is.. Unique forum to drive change across all sectors regarding information Practical advice on improving the quality of your information Supportive network to share ideas and keep up to date Practical support and mentoring of staff / volunteers responsible for information Accreditation of your organisation - Suffolk information Standard Tried and tested online referral system

11. Discussion and call to action How good / accessible / effective is your information? How do you know? Would you like to hold the Suffolk Information Standard? Or join the “Warm Handover” referral network?

12. For more information about: 1.Suffolk Information Standard www.healthwatchsuffolk.co.uk/suffolk-information- standard-because-quality-information-matters www.healthwatchsuffolk.co.uk/suffolk-information- standard-because-quality-information-matters 2. Warm Handover online referral system kate.turner@suffolk.gov.uk kate.turner@suffolk.gov.uk 3. More information about the Suffolk Information Partnership sue.gray@suffolkmind.org.uk