1. 2014 Employee Engagement Survey Judith Wong September 17, 2014

2. 2014 Employee Engagement Survey
Survey Dates: October 6 – 24
Administered by:
Press Ganey – formerly Morehead Associates
UCLA Health Human Resources
Lubbe Levin, PhD Associate Vice Chancellor Campus Human Resources and UCLA Health Interim Chief Human Resources Officer
Robin Ludewig, Director, HR Planning, Talent Acquisition and Training & Development
Judith Wong, HR Training & Organizational Development

3. 2014 Employee Engagement Survey
Who is being surveyed:
All RR & SM Hospital Staff
RNPH patient care-related staff
Clinic Staff – all FPG & DGSOM patient care-related clinic staff
Who is not being asked to participate:
Academics: Faculty MDs
Residents, Researchers/PostDocs, Students
Clinics joining UCLA Health in last 4 months
Admin Float Pool staff
This survey focuses on the opinions of staff and not intended for academics/physicians or academics.

4. 2014 Employee Engagement Survey
U Matter Theme
Online Survey – Wilshire Center HR Computers available
Survey accessible on any computer with Internet access
250 hard copy surveys (English & Spanish) available for those without computer access (EVS & Nutrition)
47 multiple choice + 2 open-ended questions (includes 9 Culture of Safety and 12 magnet questions)
Core survey takes ~15 minutes
19 additional Nursing Magnet questions – for RN’s in direct patient care 50% or more time
We want the U Matter theme to become synonymous with the survey and emphasize the importance of the employee voice.
Strongly encourage online survey completion

5. Employee Engagement Survey
Employee Opinion Surveys were conducted in:
2006, 2007, 2009 and 2010
Morehead Associates and 2010
Press-Ganey acquired Morehead Associates in Dec 2012
Benefit of National Benchmarks
UCLA Health past survey results
Comparisons of Patient Satisfaction and Employee Engagement
Engaged Employees  Greater Patient Satisfaction
2007 and 2009 were survey administered internally

6. 2014 Employee Engagement Survey
INDIVIDUAL INVITATION TO PARTICIPATE
Invitations will be sent on Monday,10/6 with reminders each Monday during the survey
PASSWORDS will be used for the first time:
(2-digit birth day +2-digit birth year + 9-digit ID)
Survey results automatically associated with reporting area as shown in EDB or from recent requests
Survey allows only one completion per invited staff member
Press Ganey Help Desk on point to assist with survey access
Individual invitations and passwords help to control the population surveyed and will provide us better data integrity.

7. 2014 Employee Engagement Survey
All Responses are Confidential and Anonymous
Important to emphasize that all results go directly to Press Ganey in Charlotte, NC
No one from UCLA Health will ever see anyone’s individual responses
Survey Reports generated for areas with 5 or more responses
Less than 5 responses will be rolled up to the next level in the hierarchy

8. Survey Incentives 10 iPad Minis raffled weekly
Complete survey early to be eligible to win each week
First 20 areas to reach 100% completion will receive a Staff Lunch Party
U Matter stickers will be distributed by Directors, Managers & HR to remind staff to complete the survey and to underscore the value of staff opinions
Raffle winners will be drawn by Press Ganey

9. 2014 Employee Engagement Survey
Survey Results
UCLA Health Senior Leadership receive results and overall analysis early December
Organizational Results presented in January
Supervisors with 5 or more responses will receive password access to view their unit results in January
All managers will be asked to attend training and submit an Action Plan for their work unit(s) as required for the 2015 CEMRP
January Management Forum
CEMRP Incentive Program

10. 2014 Employee Engagement Survey
Survey Follow-up Support
Training Classes available beginning January:
Online Results Navigation
Interpreting Results
Sharing Survey Results with Your Team
Action Planning Tools & Process
Provided by Training & Development

11. 2014 Employee Engagement Survey
Why you should encourage participation:
The voice of our employees is valued at UCLA Health
Survey participation and results are an important step in our Nursing Magnet journey
Participation rate is a factor for the 2015 CEMRP
30 survey respondents will be new owners of iPad Minis
UCLA Health strives to:
Provide the best patient care and experience
Be an Employer of Choice
CEMRP = incentives
Employer of Choice for our staff members
We not only want to be known for the excellent care provided to our patients –
We want to be known as “an employer of choice”!!

12. 2014 Employee Engagement Survey
Questions?