1. Communication Skills Using Simulation for Physicians
(Dealing with Angry Patients and Cultural Sensitivities)
Iblagh,Nadia
BSc,MA.Leadership
MSc.Med.Ed &Diabetes Candidate-University ofDundee

3. Introduction
Good non- technical (eg. vigilance, anticipation, clear communication, team coordination) can reduce the likelihood of error consequently of accidents.
Simulation is a powerful tool because it allows the trainer to systematically control the schedule prime, presentation of feedback and introduction( or suppression) of environmental distractions, within a safe, controlled environment.

4. Slide taken from Rhona flins ppt called “safety at the sharp End!

5. Leadership Team Work Communication Situation Awareness Decision Making
Personal Limitations – managing stress and fatigue

6. Reports of problems caused by mis- communication amongst
Practitioners themselves
Patients and the practitioners
Non- technical clinical skills vs
Technical skills training in Kuwait

7. Objectives Designing a training session for HCP
to train them on one NTS at a time .

8. Learning Outcomes
Identifying techniques for effective communication skills
focus on dealing with angry patients
Being able to handle cultural issues effectively.

9. Methods
Standardized patients (SPs), a trained actor used as "real" simulators
The SP playing a specific role based on given scenario.

10. Teaching Strategies
Number of strategies
1- SISFR
2- STEPS

11. 1- SISFR
S = Set the context and identify roles and outcomes.
I = Immerse in roles and practice for agreed time frame
S = Summary presentation of progress with scenario
F = Feedback from self, peers, and tutors
R = Refine practice building on feedback. I

12. Feedback
Information describing students' performance in a given activity.
Key step in the acquisition of clinical skills.
Often omitted or handled improperly in a clinical training.

13. When effective feedback is provided and focuses on directly observable skills and behaviors, important personal and educational progress can occur, Katz

14. Feedback & Debriefing Importance of the feedback & debriefing SETGO :
What student Saw.
What else the group/student Saw
What the student Thinks
What Goal do we want to achieve.
Any offers how we get there

15. The Intervention Videotaping Setting the simulated scenario
Immersion & belief

16. Evaluation & Feedback Comments on : the strategies used The reflection
Authenticity
Future trainings

17. Limitations

18. an artificial improvement!!
Notes
Improved performance ?
true progression ? or
an artificial improvement!!

19. Conclusion/ Reflection
The results for this study would be used designing and providing non-technical skills session. offering practitioners, clinical skill sessions, using simulation equipped with standards teaching strategies to master those skills is a milestone towards a better health outcome.

20. References

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25. Thank You