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Enterprise Feedback Management https://store.theartofservice.com/the-enterprise-feedback-management-toolkit.html.

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Presentation on theme: "Enterprise Feedback Management https://store.theartofservice.com/the-enterprise-feedback-management-toolkit.html."— Presentation transcript:

1 Enterprise Feedback Management https://store.theartofservice.com/the-enterprise-feedback-management-toolkit.html

2 Customer relationship management Social Media 1 Enterprise Feedback Management software platforms such as Confirmit, Medallia, and Satmetrix combine internal survey data with trends identified through Social Media to allow businesses to make more accurate decisions on which products to supply. https://store.theartofservice.com/the-enterprise-feedback-management-toolkit.html

3 Confirmit 1 Confirmit, Inc. is a major worldwide Market Research and enterprise feedback management (EFM) software provider. The company is headquartered in Oslo, Norway, and also has offices in London, Guildford, New York, San Francisco, Moscow, Yaroslavl, Vancouver and Cologne. It is a leading provider of software for market research (MR) and enterprise feedback management with revenue in excess of $45 million USD in its fiscal year 2009. As of 2012, Confirmit has more than 300 employees worldwide. https://store.theartofservice.com/the-enterprise-feedback-management-toolkit.html

4 Medallia 1 Medallia provides Software-as-a-Service (SaaS) Customer Experience Management (CEM) and Enterprise Feedback Management (EFM) software and services to hospitality, retail, financial services, high-tech, and business-to- business (B2B) companies in the United States and internationally. https://store.theartofservice.com/the-enterprise-feedback-management-toolkit.html

5 Enterprise feedback management 1 Enterprise feedback management (EFM) is a system of processes and software that enables organizations to centrally manage deployment of surveys while dispersing authoring and analysis throughout an organization https://store.theartofservice.com/the-enterprise-feedback-management-toolkit.html

6 Customer data management - Background 1 Customer data management, as a term, was coined in the 1990s, pre-dating the alternative term enterprise feedback management (EFM) https://store.theartofservice.com/the-enterprise-feedback-management-toolkit.html

7 Medallia 1 'Medallia' provides Software-as-a-Service (Software as a service|SaaS) Customer Experience Management (Customer_experience_management#Custo mer_Experience_Management|CEM) and Enterprise Feedback Management (Enterprise_feedback_management|EFM) software and services to hospitality, retail, financial services, high-tech, and business-to- business (B2b|B2B) companies in the United States and internationally. https://store.theartofservice.com/the-enterprise-feedback-management-toolkit.html

8 Relationship management - Social media 1 Enterprise Feedback Management software platforms such as Confirmit, Medallia, and Net Promoter|Satmetrix combine internal survey data with trends identified through social media to allow businesses to make more accurate decisions on which products to supply. https://store.theartofservice.com/the-enterprise-feedback-management-toolkit.html

9 For More Information, Visit: https://store.theartofservice.co m/the-enterprise-feedback- management-toolkit.html https://store.theartofservice.co m/the-enterprise-feedback- management-toolkit.html The Art of Service https://store.theartofservice.com


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