1. William Burke – VP Logistics MidwayUSA Improving Performance through Workforce Development

2. WORKFORCE DEVELOPMENT “It isn’t about ‘treating people nice;’ it’s about helping develop people to be at their very best, because that’s the only way that companies are going to succeed. It’s human capital that is the basis for competitive advantage” Warren Bennis

3. THE ‘NEW’ PARADIGM We must ensure that Employees actually behave differently as result of the development activities provided and that their new behaviors lead to demonstrable improvements against the goals the organization is trying to achieve.

4. MANAGEMENT EXPECTATIONS Current Level of Performance New and Higher Level of Performance & Behavior WORKFORCE DEVELOPMENT PROCESS

5. WORKFORCE DEVELOPMENT MODEL 1. DEFINE2. IDENTIFY3. DELIVER4. SUPPORT5. CONTROL

6. STEP #1 DEFINE development goals

7. STEP #2 IDENTIFY the development activities

8. STEP #2 (Cont.) Course Preparation Course Instruction & Testing

9. STEP #3 DELIVER the development

10. STEP #4 SUPPORT the development

11. STEP #5 CONTROL for results

12. Improving Performance through Workforce Development William Burke – VP Logistics MidwayUSA