1. EMPLOYABILITY & MARKETABLE SKILLS: A Partnership with ISDs Lorenna Trevino and Juan Carlos Aguirre Summit on College and Career Readiness February 23, 2015

2. AgendaAgenda 1.Background and Research 2.Objective 3.Employability Skills a.Outline b.Certificate of Completion 4.Customer Service a.Outline b.Certificate of Completion 5.Frontline Supervisor a.Outline b.Certificate of Completion 6.Leadership Skills a.Outline b.Certificate of Completion 7.Process a.MOU b.Forms 8.New Courses in the Making

3. Background and Research 1.Workforce Solutions contracted with TIP Strategies to conduct an Industry Cluster Analysis and a Business Intelligence Survey (505 respondents) 2.Reasons new applicants failed to meet requirements for employment: a.43%: failure to appear for work b.31%: failure to pass criminal background test c.28%: lack of basic skills (reading, math) d.21%: lack of specific technical skills e.20%: failure to pass drug screening 3.Critical challenges companies face with their existing workforce: a.39%: poor communication skills b.36%: lack of career mindset/work ethic c.32%: poor customer service skills d.24%: poor critical thinking skills e.19%: poor basic skills (reading, writing, math) f.11%: limited English proficiency

4. ObjectiveObjective 1.Empower students with knowledge, skills, and credentials to become employable, get a job, and keep it 2.Issue an STC Certificate of Completion to take to employers when applying for a job 3.Transcript STC Continuing Education credit (CEU) 4.How a.Finding suitable HS courses aligned to STC courses (like dual enrollment) b.Meeting TEKS and WECM requirements c.SMART teaching and learning d.Passion, commitment, empathy

5. Employability Skills Course Outline (80 hrs) 1.Customer Service 2.Phone Etiquette 3.Time Management and Organizational Skills 4.Stress Management 5.English Communication Skills 6.Spanish Communication Skills 7.Resume Writing 8.Interviewing Skills 9.Effective Team Players 10.Work Ethics, Responsibilities and Fraud Prevention 11.Taking Ownership and Optimizing Productivity 12.Problem Solving and Conflict Resolution 13.Presentation Skills 14.Goal Setting 15.Performance Evaluations 16.Active Listening 17.Critical Thinking, Judgment, and Decision Making 18.Computer and Office Technology Skills 19.Workplace Mathematics 20.Financial Literacy

6. Employability Skills Certificate

7. Customer Service Course Outline (24 hrs) 1.Defining Customer Service 2.Characteristics of excellent Customer Service 3.Communication Skills 4.Phone Etiquette 5.Handling Challenging Customers 6.Organizational Skills 7.Interpersonal Skills 8.How to be a Team Player 9.Time Management 10.Stress Management 11.Cash Handling 12.Basic Concepts in Computer Applications

8. Customer Service Certificate

9. Frontline Supervisor Course Outline (24 hrs) 1.Transitioning into Supervision 2.The Hiring Process 3.Disciplining Constructively 4.Terminating Employees 5.Performance Appraisal Process 6.Promoting Employees 7.Team Building Techniques 8.Goal Setting 9.Your role as Trainer and Teacher 10.Coaching for Success 11.Motivating your Employees 12.Monitoring to Prevent Unpleasant Surprises 13.Know What and When to Delegate

10. Frontline Supervisor Certificate

11. Leadership Skills Course Outline (30 hrs) 1.Intro to Supervision 2.Leadership 3.HR Laws 4.Communication 5.Evaluations 6.Goal Setting 7.Conflict Resolution 8.Understanding the Budget Process

12. Leadership Skills Certificate

13. ProcessProcess

14. Memorandum of Understanding

15. Course Information Form

16. Registration Form

17. STC Class Roster

18. Grade Sheet

19. Teacher Observation Form

20. Student Satisfaction Survey

21. New Courses in the Making 1.Business Skills (50 hrs): Start and build a career in the Business Service sectors (retail and wholesale shops, restaurants, offices, hotels) 2.Call Center Skills (40 hrs): Start and build a career in the Call Center industry 3.College Success Skills (40 hrs): Succeed in college through Academic Success Skills