1. Multiple Choice
Health care concerns shared by the U.S., China and India include concerns over ____.
The consolidated financial mechanism   
Lack of spending at the local levels
The low number of specialists
Lifestyle issues and behaviors

2. Multiple Choice The decision-making school focused on ____. physicians
physicians   
middle managers   
top executives  
blue collar workers

3. Multiple Choice
One school of modern strategic management encompasses an emphasis on ____.
industry net worth   
top-down decision making     
industry structure and competitive forces
deliberate corporate rationality

4. Multiple Choice S.M.A.R.T. objectives are ____.
Specific, Measurable, Achievable, Realistic, Time bound
Specific, Measurable, Accountable, Realistic, Time bound   
Standard, Measurable, Achievable, Realistic, Time bound
 Standard, Measurable, Accountable, Rudimentary, Time bound   

5. Multiple Choice
____ organizational structures maintain their traditional functional structures and create program structures for just one or two programs: 
Divergent   
Decentralized  
Duplicate 
Hybrid

6. Multiple Choice
One of the key roles of the C-Suite is to interact with key _____.
external stakeholders  
managers   
union leaders   
producers

7. Multiple Choice
_____ is the specification of the training required to perform work. 
Standardization of work   
Standardization of skills  
Standardization of compliance   
Standardization of competence

8. Multiple Choice
____is the exchange of information about work performance between two people who are not in a hierarchical relationship.
Consensual agreement   
Mutual adjustment
Shared objectives   
Alienated forces

9. Multiple Choice Three types of interdependence include _______:
pooled, standard and reasonable
patterned, standard and reasonable  
patterned, sequential and reciprocal   
pooled, sequential and reciprocal

10. Multiple Choice
The complexity and difficulty of leading health care organizations (HCOs) in a dynamic world has spurred interest in identifying _____. 
avenues of change
competencies
novel health practices
directives

11. Fill In The Blanks
The one issue that currently unites the entire value chain in health care is ______.
The different theoretical schools suggest different strategies for changing organizations and different _________ that managers need to develop.
Transformational leadership is effective because it changes the attitudes, values and behaviors of staff in ways that align with _______.

12. Fill In The Blanks
When an organization moves to cross-functional teams, employees may have multiple _______, perhaps to a project team manager as well as their functional manager.
A major challenge resulting from ______________ is managing these multiple, often differing, viewpoints, worldviews and the conflicts that may result from interactions among many team members.