2. Passionate. Inspired. Incorporating the Vision, Mission and Values of your Organisation is the basis of all our customised solutions; across borders, cultures and languages.

3. About Us

4. Profile TDLabs &EM Solutions specialises in the area of Training, Learning and Development with vast experience in this industry. We also have expertise in Human Capital Development, Talent Management and Customised Recruitment for both executive and non-executive skilled employees in various industries. We comprise of a dynamic group of professionals who are experts in management skills and people development. Our willingness to internalise your business needs and our ability to embody the vision, mission and values of your organisation is the basis of all our customised solutions. Our passion to make a difference is the very essence of our business values.

5. Vision, Mission & Philosophy VISION To be the preferred training provider in providing innovative business solutions and developing performance excellence. MISSION To increase business performance by creatively improving our clients’ human capital through innovative learning. OUR PHILOSOPHY “Our Passion, Your Inspiration.”

6. Solutions that are tailor made for you. Your organisation is one of a kind, and we understand that.

7. Our Expertise We believe in customising to your business needs through a collaborative process that involves communicating with you. We ensure your requirements are met by offering sustainable solutions with a return on people investment in mind. We do this by focusing on:  Customized Solutions  Training & Development  Coaching & Mentoring  Talent Management & Recruitment

8. Our Approach to Customisation

9. Invest in the training that you really need. We only propose the training that you really need to make that difference in your organization.

10. Our Training Programs

11. Our Programs CUSTOMER CONTACT ESSENTIALS Core Tele Skills Managing Difficult Customers Transforming Service Quality Creating a Customer Service Mindset Customer Complaint Management

12. Our Programs LEADERSHIP & MANAGEMENT Leading with Power Motivating for Performance Performance Management Managing Change Coaching for Results

13. Our Programs SALES & MARKETING Sales Negotiation Telemarketing Skills Consultative Selling Effective Account Management Advanced Selling Skills

14. Our Programs PROFESSIONAL DEVELOPMENT Managing Time Stress Management Conflict Resolution in Professional Relationship Passion to Succeed Build an Effective Work Team Different Perspectives for Effective Solutions Corporate Grooming Presentation Skills Facilitation Skills

15. Our Programs LANGUAGE ESSENTIALS Basic, Intermediate, Advanced English Communication Business Writing Skills Business Communication

16. Our Programs INDUCTION Customized Induction Contact Centre Induction Contact Centre Awareness Cultural Orientation

17. Our Programs MOTIVATION & TEAM BUILDING Keeping Your Team Motivated Effective Team Synergy 1 - Outdoor Team Building Effective Team Synergy 2 - New Graduates

18. Trusted. We are trusted by Indonesia & Malaysia’s large corporations to handle their training needs. We are constantly in pursuit of the perfect solution and passionate for continuous improvement.

19. Our Recent Programs

20. We have been involved and trusted by many of Malaysia’s large corporations to fulfill their training requirements. Our recent clients include:  Bank Simpanan Nasional  Tenaga Nasional Berhad  iCIMB  Chartis  and many more

21. Our Recent Programs BANK SIMPANAN NASIONAL  Service Excellence & Upselling (Currently Ongoing – Nationwide) TENAGA NASIONAL BERHAD  Customer Service Officers (CSO) Service Excellence iCIMB  Customer Information Capturing  Customer Service

22. Our Recent Programs CHARTIS  English Communication DIGI  The Art of Negotiation  Negotiation using NLP  Sales using NLP  English at the Work Place MASTERSKILLS  The Making of a Sales Champion

23. Our Recent Programs SECURITIES COMMISSION  Public Speaking  Conflict Management  Time Management  Problem Solving  Stress Management

24. Our Recent Programs NEWS STRAITS TIME (NST)  Communication Fundamentals (English Communication) WESTPORT  Public Speaking

25. Recruitment Services INTEGRATED RECRUITMENT / EMPLOYMENT LEASING  Assessment of skills and competencies required coupled with support and training, to provide a complete solution  Allows clients to focus on what they do best  Remuneration and performance bonuses and complete employee administration  The perfect solution for contact centre, administrative, customer service promotion and sales appointments with a project based or temporary nature

26. We are with you every step of the way. Besides providing the delivery of training programs, we also provide post training evaluation and close follow up.

27. You’re in good company. We have delivered customised solutions for various sectors.

28. Our Clientele

29. TDLabs GALLERY

30. E & M Solutions Sdn Bhd Block E-06-15, Plaza Mont’ Kiara No. 2, Jalan Kiara, Mont’ Kiara 50480 Kuala Lumpur. www.emsolutions.com.my Tel: +603 6411 0265 Fax: +603 6411 0266 TDLabs Building Jl. Kalimalang No. 7C Kayuringin Bekasi Barat Client care hotline : 021-8885 3733 E-mail : tdlabscoltd@gmail.com

31. THANK YOU & LOOKING FORWARD TO WORK TOGETHER TO DEVELOPE YOUR COMPANY MANAGEMENT FUNCTIONS FROM GOOD BECOME GREAT