1. Presented by Kubisys, Inc. DEVOPS IN THE LEGAL VERTICAL Managing Change and Mitigating Risk

2. THE PRESENTERS Jeff Martinik (SVP Sales, Kubisys Inc.) Shinichi Urano (Chief Scientist, Kubisys Inc.)

3. PART I DOGMAS IN LEGAL TECH

4. 3 DOGMAS IT = Cost Center IT Change = Risk Process = Solution

5. Perception: Top category for how IT is viewed is “as an expense.” IT = COST CENTER What we do: Follow the mandate to cut cost and drive efficiency through process improvements. What we want to do: Send the message: “IT adds value!” (14%) 2012 ILTA Tech Survey: Management’s view of IT

6. Perception: Change is Hard. Change is Risky. IT CHANGE = RISK 2012 ILTA Tech Survey: Three biggest annoyances What we do: Create change control processes and work hard to manage user expectations. What we want to do: Send the message: “IT changes are safe, and good for the firm.”

7. PROCESS = SOLUTION image: nataliej@flickr Perception: We need cost efficiency. We need risk mitigation. What we do: Build processes to optimize resources, bring predictable outcomes. (e.g., ITIL v3) What we want to do: Too much process has downsides – stifle innovation. Isn’t there a better way?

8. PART II A STORY

9. Henry Kremer £ 50,000 One mile image: RAeS collection

11. Paul MacCready Gossamer Condor “Problem is that we don’t understand the problem.”

13. PART III DEVOPS

14. BORN IN THE CLOUD 25 Developers making 10+ deploys a day

15. COMING TO AN IT ORG NEAR YOU… Source: @RealGeneKim

16. WHAT IT’S DOING Source: Puppet Labs

17. WHAT DOES DEVOPS LOOK LIKE? Dev Test Deploy Dev Test Deploy TRADITIONALDevOps

18. HOW TO IMPLEMENT DEVOPS In Two Easy Steps: 1.Change the Culture 2.Automate Everything OK, Not So Easy…

19. CULTURAL CHALLENGE OpsDev Ops Dev Images: mtfrazier@flickr, Theophilos@flickr, WDOT@flickr, judge_mental@flickr, Concept: Cameron Haight

20. Break Down Barriers Establish Common Goals Stop Silo Mentality BRIDGING CULTURE

21. “The performance of any individual is to be judged in terms of his contribution to the aim of the system, not on his individual performance.” YES, MANAGEMENT SHOULD KNOW… W. Edwards Deming

22. THANKS FOR LISTENING! Upcoming Kubisys and ILTA August Events August 6 th 1:00pm EDT - Product Webinar August 18 th to 22 nd - ILTA Catalyst 2013 Meet with us! 8/22 (Thursday) GENOA room on the Promenade Level