1. Professional Communications 1 Professionalism In The Workplace Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission.

2. Professional A person who is expert at his or her work. Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission. 2

3. Professionalism A specific style of behavior in the workplace. 3Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission.

4. Values The social principles, goals, or standards held or accepted by an individual, a class, a society, culture, etc. 4Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission.

5. Morals Relating to, dealing with, or capable of making the distinction between right or wrong conduct. principles standards beliefs with respect to right or wrong behavior 5Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission.

6. Right In accordance with fact, reason, justice, law, and morality. 6Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission.

7. Wrong Contrary to fact or reason, unlawful, crooked, twisted, immoral, improper. 7Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission.

8. A set of conventional principles and expectations that are considered binding on any person who is a member of a particular group. 8 Code of Conduct Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission.

9. Employee Expectations What is expected of the employee to get the job done. 9Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission.

10. Unprofessionalism Not conforming to the standards of a profession; contrary to the accepted code of conduct of a profession. 10Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission.

11. Characteristics of a Professional Honest Skilled Courteous Reliable Considerate Dependable Cooperative Committed 11Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission.

12. Professionalism is judged by: Unwritten rules Code of conduct Culture Expectations and standards One’s personal values 12Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission.

13. How Are You Judged As A Professional? Your Communication Your Image Your Competence Your Demeanor Your Appearance Your Behavior Your Attitude 13Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission.

14. Unprofessional Behavior Conduct that could be characterized as harassment or discrimination. Verbal threats of violence, retribution, or lawsuits. Verbal outbursts. Inappropriate physical touching or contact. Arguing in front of customers, clients and families. Physical actions that threaten others such as throwing or knocking down objects. Insults, verbal comments, or criticism intended to belittle or berate others. 14Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission.

15. Always Remember! Keep personal issues separated from the workplace! 15Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission.