1. Small Business Centre South East Coastal Suite 9, Esperance Business Centre 75-79 Dempster Street (next to Subway) Esperance 9071 3377 or 0418 805 862

2. KEY SPONSORS Australian Government The Services Provided by The Small Business Centre South East Coastal are supported by The Small Business Development Corporation and partially funded by The Australian Government.

3. Community owned/community based not-for-profit organisation Managed locally by professional staff Overseen by voluntary Board of management Representing Small Business Community

4. Our Role – To facilitate business development and growth within our local communities. Local support for local business

5. Esperance Gibson Salmon Gums

6. Ravensthorpe Hopetoun Norseman

7. 1) A Point of Contact for Government programs; - business assistance/information E.g.- business.gov.au, SBDC Alternative Dispute Resolution -funding/financial assistance E.g.- Industry Facilitation and Support Program (IFSP). -regulatory compliance/Registrations/Licences 2) We provide feedback to State and Federal Treasurer - Local business and/or economic issues

8. “What’s in it for me ?”

9.  Starting your Business  Becoming an Entrepreneur  Growing your Business  Exiting/Selling your Business FREE - Independent business advice FREE -Tailored advisory services FREE-Access to vast network of resources

10. Private Confidential One on One Any business issue On-Site or SBC Office Referral to Government programs Free Consultations

11. Business Structure Business Planning Financial Management Productivity Competiveness Profitability

12. Tailored Business Advice

13. Action Plan  Advice  Options  Referrals  Follow Up Build your Support Team  Internal Management  Finance Provider  Insurance Broker  Accountant  IT Specialist  Business Advisor  Chamber of Commerce  Industry Association  Staff –Social Club  Mentor/ Business Coach

14. Like a plant, if your business is not growing, it’s dying. Therefore, growth is not an option, it’s an imperative The 10 SEEDS you must plant to GROW your BUSINESS by John Matthew

15. Growing Your Business  Expand  Diversify  Innovate Fear and Guts Developing new products New markets/contracts Changing business systems

16. Creativity is thinking up new things, Innovation is doing new things. When was the last time, you did something for the first time

17. Opportunities Clear Space Unique Selling Proposition Point of Difference “What’s in it for me ? ”

18. How good is your customer service ? Priority or a Non-Negotiable Core Value? Do you understand your customer individual needs and/or organisational or corporate requirements? Mining/Resources Agricultural General Public Government

19. How do you ? Monitor Measure Evaluate Improve Customer Service Standards The Philosophy of Continuous Improvement Continually seeking ways to improve operations. Customer Service Government tenders/ Contracts Sales / Production Any business operation / Whole of organisation

20. Getting your Business Online… Website LinkedIn YouTube Facebook Promote-Identify-Acknowledge-Publicise-Inform-Share Your area of expertise Your USP Your solution to your customers problems

22. Importing or Exporting * Government assistance available Proposed Workshop : Importing/Exporting & Product Sourcing Presented by WA Import/Export guru Jack Segal Mid to late November Workshop/Seminar One on One mentoring sessions Bookings at Small Business Centre

23. SBC Workshops; Understanding your business financials. The 12 Step business plan. Marketing.  Relevant and current  Expert presenters  Short, sharp, 2 hour sessions  Low cost -$50 session

24. Website Basics Online Marketing SBC Workshops ….E-Commerce;  Relevant and current  Expert presenters  Short, sharp, 2 hour sessions  Low cost -$50 session

25. Business Basics Workshop…… held regularly at The Small Business Centre. SBC Workshops; Start Up Checklist Business Tips and Advice Business Structure Regulations/Licensing Marketing Cash Management Building a Support Team This workshop is free

26. Suite 9, Esperance Business Centre 75-79 Dempster Street (next to Subway) Esperance Phone: Office08 9071 3377 Colin0418 805 862 Email: admin@businessesperance.com.au colin@businessesperance.com.au colin@businessesperance.com.au www.businessesperance.com.au

27. 95% of all WA Businesses are from the Small Business sector

28. Small Business Owners are the real heroes of our local economy and of our community.

29. SUMMARY Vision Plan Targets Finance Continuous Improvement Know your Customers Get Online Build a Support Crew

30. Thank you