1. Cornerstones for Career College Success 3rd edition Topic: Communication/Diversity/Conflict Management ©Pearson Education, Inc. (2013) Sherfield/Moody, Cornerstones for Career College Success, 3e

2. Six Elements of Communication [Note to production: please insert Figure 12.1 from p. 308 of Cornerstones for Career College Success 3e] ©Pearson Education, Inc. (2013) Sherfield/Moody, Cornerstones for Career College Success, 3e

3. Interpersonal Communication Dynamic form of communication between two or more people Three types: self-presentation goal: showing ourselves to others Instrumental goal: presenting information to meet our needs Relationship goals: helping to build meaningful connections with others ©Pearson Education, Inc. (2013) Sherfield/Moody, Cornerstones for Career College Success, 3e

4. Sapir-Whorf Hypothesis The language we know, hear, and speak determines our interpretation and understanding of the world We are unconscious of this situation Each human’s “reality” is individual ©Pearson Education, Inc. (2013) Sherfield/Moody, Cornerstones for Career College Success, 3e

5. Nonverbal Communication Any and all communication besides words Comprises the majority of a message’s meaning Examples: facial expressions, clothing, proximity ©Pearson Education, Inc. (2013) Sherfield/Moody, Cornerstones for Career College Success, 3e

6. Classifications of Spatial Zones [Note to production: please insert Figure 12.3 from p. 312 of Cornerstones for Career College Success 3e] ©Pearson Education, Inc. (2013) Sherfield/Moody, Cornerstones for Career College Success, 3e

7. Computer Mediated Communication (CMC) Sub-category of interpersonal communication Examples: texting, emailing, twittering Can infer and imply emotions May enhance quality of some relationships ©Pearson Education, Inc. (2013) Sherfield/Moody, Cornerstones for Career College Success, 3e

8. Self-Disclosure How much are you willing to share about yourself? Personal disclosure is first step Affects quality of relationships What do you share? – Insignificant facts – Informational facts – Highly significant facts ©Pearson Education, Inc. (2013) Sherfield/Moody, Cornerstones for Career College Success, 3e

9. Think Globally, Act Locally Act with compassion for others Respect other cultures and beliefs Travel internationally Examine multiple viewpoints and philosophies Think differently to solve problems related to cultural differences Study historical perspectives on tensions among people ©Pearson Education, Inc. (2013) Sherfield/Moody, Cornerstones for Career College Success, 3e

10. No Money for International Travel? Take a virtual global fieldtrip! Where have you always wanted to travel? Learn about other cultures, places, peoples ©Pearson Education, Inc. (2013) Sherfield/Moody, Cornerstones for Career College Success, 3e

11. Ethnocentrism and Xenocentrism Ethnocentrism – belief that one’s own ethnic background is superior and tendency to fear or judge others as groups versus as individuals Xenocentrism – belief that other cultures are superior to one’s own culture and that one’s own culture has little value ©Pearson Education, Inc. (2013) Sherfield/Moody, Cornerstones for Career College Success, 3e

12. Dimensions of Diversity [Note to production: please insert Figure 12.7 from p. 219 of Cornerstones for Career College Success 3e] ©Pearson Education, Inc. (2013) Sherfield/Moody, Cornerstones for Career College Success, 3e

13. Beliefs Exclusivism – rejection of others’ differing beliefs Inclusivism – tolerance of others’ beliefs Pluralism – giving legitimacy and validity to others’ beliefs in context ©Pearson Education, Inc. (2013) Sherfield/Moody, Cornerstones for Career College Success, 3e

14. Prejudice and Discrimination Prejudice – preconceived opinion or feeling formed without knowledge, thought, reason Discrimination – an action based on prejudice against another (illegal act) ©Pearson Education, Inc. (2013) Sherfield/Moody, Cornerstones for Career College Success, 3e

15. Conflict in Relationships Many try to avoid conflict Conflict is inevitable Use it to better relationships by seeking win- win solutions ©Pearson Education, Inc. (2013) Sherfield/Moody, Cornerstones for Career College Success, 3e

16. Dealing with Difficult People Develop strategies to deal with people who: – Gossip – Manipulate – Show off – Goof off – Stand by – Complain – Doom and gloom ©Pearson Education, Inc. (2013) Sherfield/Moody, Cornerstones for Career College Success, 3e

17. Conflict Management Tips Check yourself first Don’t take it personally Ask questions and communicate needs Avoid physical and verbal confrontation Walk away to safety if necessary “Am I proud of my actions here?” ©Pearson Education, Inc. (2013) Sherfield/Moody, Cornerstones for Career College Success, 3e

18. Topic Reflections strengthen your interpersonal communication skills Use CMC along with face-to-face communication Turn off technology sometimes Develop a positive sense of self Let people into your life through self-disclosure Develop diverse relationships Maintain close friendships Learn to manage conflict ©Pearson Education, Inc. (2013) Sherfield/Moody, Cornerstones for Career College Success, 3e