1. Revision

2. Last Week Revision Lecture 1 & 2Lecture 3 1.Why is Quality important?1.What is competition? 2.Why is Innovation Important?2.How best practice manufacturers become best competitors – what can they do to (ie capabilities) become best competitors 3.History of Quality Practice Development3.Business process mapping approaches: system vs process mapping 4.Quality/Innovation value add to business improvement 4.Process modelling choice-drivers for: Manufacturing sector Service sector 5.Characteristic and capability attributes of Best Practice manufacturers ie quality/innovation savvy manufacturers 5.Key conceptual differences between manufacturing & service business processes 6.Characteristic attributes of product & service quality More Complex Questions like: How can quality and innovation capabilities help manufacturers to be best competitors?

3. Lecture 5 – BPMLecture 7 - Product InnovationLecture 8 – Process Innovation 1.Management by FACTS – evidence based mgt 1.Importance of product innovation 1.Importance of process innovation Quality Planning Tools/Methods: 2.Quality function (process) deployment 3.Concurrent engineering 4.Visual graphic organisers as planning methods/tools 2.Requirements of Information 2.Technology & Process Innovation Quality Control & Improvement Tools/Methods: 5.In-process control 6.Problem Solving 7.Poka – Toke (Jap mistake proofing) 8.Deming Cycle 9.Benchmarking 3.Types of Innovation - many3.Product innovation IP patent requirements 4.Search Strategies4.Process Innovation centred org structures 5.Product Development Strategies – many 5.Innovation & Human Capital 6.Engagement of users

4. Some Qs developed by students Week 7: 1.Explain the importance of innovation for business 2.Compare evolutionary & revolutionary innovation using examples 3.Compare continuous and discontinuous innovation using examples 4.Compare open & closed innovation using examples Week 8: 1.What is the importance of process innovation? 2.How does technology compliment process innovation? 3.Discuss the 6 stages of process innovation 4.How has forms of organization changed by process innovation? Week 5: 1.What does management by fact means? 2.Explain the positives & negatives of using quality planning tools? 3.What is concurrent engineering and what are its benefits? 4.Identify & evaluate 3 quality control & improvement tools 5.What are the benefits of benchmarking? 6.Explain the stages of the Deming Cycle 7.What measures can be taken to improve in-process controls? 8.What is the importance of communications in concurrent engineering?

5. More Students’ Qs Week 7: 1.What are the benefits of first mover advantage? What are continuous and discontinuous innovation? 2.What are the 3 strategies of product innovation? 3.What are the requirements for creating product innovations? 4.How are users involved in product innovation? Week 8: 1.What is the link between innovation and human capital? 2.What are the 6 stages of process innovation? 3.Compare and contrast the characteristics of the old economy and new economy 4.Name 2 types of internal community practice 5.What is process innovation? Week 5: 1.Name & describe 4 TQM tools for quality control 2.What is the purpose behind TQM practices? 3.Explain & draw the fishbone diagram 4.Name & describe 3 tools for quality planning 5.Define benchmarking and explain why it is valuable

6. More Students’ Qs Week 5: 1.Describe quality control and 2 improvement tools, explaining their underlying methods 2.Describe quality planning, explaining one of its methods 3.Explain the difference between Deming Cycle and Benchmarking 4.Describe “evidence based” management Week 7: 1.Define innovation and its importance in modern businesses’ prime mover & sustainability contexts 2.Compare & contrast evolutionary and revolutionary innovation 3.Why might a firm adopt a closed innovation approach? 4.List 4 types of product development strategies, giving an example each. 5.“Innovation is difficult to manage”. Do you agree ? Discuss. Week 8: 1.What is process innovation? 2.What are the different types of views of process innovation? 3.Key success factors of process innovation? 4.What is the importance of process innovation? 5.What are three forms of organisation?

7. Week 7: 1.What is the importance of innovation? 2.What are the requirements of innovation? 3.What are the different types of innovation? 4.What are some search strategies? 5.What are some product development strategies? Week 5: Week 8: 1. What is process innovation? 2.How does process innovation help the organization? 3.Why is innovation hard to manage? 4.What are the types of innovation? 5.How is innovation created?